2017 Educational Sessions

Art of Critical Decision Making

Session Code:  1215    Session Level:  Advanced

Curriculum: Management

Wednesday 8:30 - 12:00 -- Room 204

Michael Roberto, Trustee Professor of Mgmt.
Bryant University, Smithfield, RI

  • Recognize common decision-making traps and biases that lead to flawed choices
  • Explore ways to create a climate of candor in your organization
  • Identify techniques for enhancing the quality of decision making on your teams
  • Discover ways to manage conflict constructively when making difficult decisions

Claims Predictive Analytics & Business Intelligence

Session Code:  1235    Session Level:  Advanced

Curriculum: Management

Monday 1:30 - 3:00 -- Room 210
Tuesday 1:30 - 3:00 -- Room 204

Scott Henck, SVP, Group Claims
Chubb Limited, Warren, NJ

Ray Zientara, AIC,  Business Intelligence Manager
Amica Mutual Group, Lincoln, RI

  • Define the difference between business analytics and business intelligence
  • Examine the past, present, and future of reporting and analytics
  • Identify your current level of analytics maturity
  • Review key features of business intelligence and analytics software

Employee Engagement: Strategies for Success

Session Code:  1255    Session Level:  Intermediate

Curriculum: Management

Tuesday 1:30 - 3:00 -- Room 304
Wednesday 1:30 - 3:00 -- Room 204

Susan Cavanagh, AVP-Claims
Western National Insurance, Edina, MN

Lisa Horn, CPCU, AIM, AIC,  Director-Claim Technology
Western National Insurance, Edina, MN

  • Explore behaviors that indicate an employee’s level of engagement
  • Describe motivational methods that bring out the best in employees and encourage teamwork
  • Discover collaborative career development techniques to retain employees for the long haul
  • Examine practical approaches for building and maintaining engagement momentum

Managing Claims Operations with New Tools

Session Code:  1245    Session Level:  Advanced

Curriculum: Management

Tuesday 8:00 - 9:30 -- Room 302
Wednesday 10:30 - 12:00 -- Room 302

Tim Bruffey, Vice President-Innovation
Accurence, Westminster, CO

William Galonski, CPCU, ARM, AIC,  AVP-Property Claims & SIU
Grange Mutual Casualty Group, Columbus, OH

Travis Phifer, AIC,  Sr. Claims Strategy Director
Ameriprise P&C Cos., De Pere, WI

  • Identify opportunity areas for tool utilization to drive improvements
  • Evaluate and examine how to integrate tools
  • Execute on full value of new tools with change management
  • Explore emerging technologies that take it to the next level