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Cyber Risks: Trends & Exposures

Monday 10:30 - 12:00
Wednesday 8:30 - 10:00

Thomas B. Caswell, JD, Partner, Zelle LLP
Jeffrey Morgan, Executive General Adjuster, Charles Taylor Adjusting

  • Identify the trends and risk vectors in hacking activity
  • Describe the evolving cyber exposures faced by different industries
  • Explore the advances in ethical hacking, penetration testing, and other methods of protection
  • Drones & Their Use in Claims

    Tuesday 8:00 - 9:00
    Wednesday 10:30 - 11:30

    Charles Mondello, President, Property Drone Consortium
    Gary Sullivan, CPCU AIC, VP Property & Subro. Claims, Erie Insurance Group

  • Review the emerging regulatory environment for drone operations
  • Explore potential use cases for drone flights in claims
  • Describe hardware and software options available to support drone operations
  • Evaluate other issues, such as privacy concerns, that may impact successful drone operations
  • Leveraging Digital Info in the Claims Process

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Karl Epps, EnCE, CEH, CCFE, Partner, Epps-Tech Consulting
    David C. Potts, JD, Associate, Jones, Skelton & Hochuli, PLC
    Christopher Riggs, PTC I, PTC II, AVP-Managing Director, Crawford & Company

  • Identify five information sources that could contain digital data relevant to your claim
  • Describe how "foot printing" can be used to identify potentially useful digital information
  • List three ways digital information could be used in claims scenarios
  • Explain why proper digital data preservation is necessary and provide examples of proper preservation techniques
  • Evaluate strategies for leveraging digital information in the claims process
  • Mobile Apps for Adjusters

    Tuesday 10:30 - 12:00
    Wednesday 1:30 - 3:00

    Loden Cullar-Ledford, Director of Customer Success, Livegenic Inc.
    Dean McCall, AIC SCLA, Director-Training/Development, American National P&C Group

  • Explore available apps that can assist claims adjusters
  • Highlight how apps can improve performance and efficiency for adjusters
  • Review the way apps are shifting and impacting the claim handling industry
  • Describe the advances and future impact of apps for adjusters
  • Highlight challenges and obstacles involved with usage of apps
  • Use of Social Media to Investigate Claims

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Roy A. Mura, JD, Managing Partner, Mura & Storm, PLLC

  • Describe how to gather and record social media evidence with first- and third-party claims
  • Evaluate admissibility and authentication of evidence, and the power of a preservation letter
  • Review the risks and regulations in collecting evidence, and how to manage the risk
  • List social media resources and third-party profile services
  • Identify general principles for guiding social media investigations
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    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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