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Adjusting Property Alternate Dispute Resolution Casualty Campus Catastrophe Commercial Time Element Losses General Interest Large Property Losses Management PLRB Property Coverage Special Investigations/Fraud Subrogation Technology Underwriting

Drones & Their Use in Claims

Monday 3:30 - 4:30
Tuesday 10:30 - 11:30

Charles Mondello, President, Property Drone Consortium

  • Please look at learning objectives. Review the emerging regulatory environment for drone operations
  • Explore potential use cases for drone flights in claims
  • Describe hardware and software options available to support drone operations
  • Evaluate other issues, such as privacy concerns, that may impact successful drone operations
  • Mobile Apps for Adjusters

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Nathan Clay, Dir.-CAT & Vendor Operations, American National P&C Group
    Ryan Matchack, Property Claims-HO Specialist, Grange Mutual Casualty Group

  • Explore available apps that can assist claims adjusters
  • Highlight how apps can improve performance and efficiency for adjusters
  • Review the way apps are shifting and impacting the claim handling industry
  • Describe the advances and future impact of apps for adjusters
  • Highlight challenges and obstacles involved with usage of apps
  • Technology in the Claims Process

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Mary Clayton, CPCU, AIC, AINS, AIS, Claims Manager, The IMT Group
    Karl Epps, Partner, Epps-Tech Consulting
    David C. Potts, JD, Associate, Jones, Skelton & Hochuli, PLC

  • Define the scope of current and emerging technology and how it applies to the claims process
  • Examine ways to evaluate or “footprint” technology sources as you find them in your claims
  • Explore common technology causes of loss and initial information gathering steps
  • Describe resources available for adjusters to stay on top of technology
  • Use of Social Media to Investigate Claims

    Tuesday 1:30 - 3:00
    Monday 1:30 - 3:00

    Roy A. Mura, JD, Managing Partner, Mura & Storm, PLLC

  • Describe how to gather and record social media evidence with first- and third-party claims
  • Evaluate admissibility and authentication of evidence and the power of a preservation letter
  • Review the risks and regulations in collecting evidence and how to manage the risk
  • List social media resources and third-party profile services
  • Identify general principles for guiding social media investigations
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    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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