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Adjusting Property Alternate Dispute Resolution Casualty Campus Catastrophe Commercial Time Element Losses General Interest Large Property Losses Management PLRB Property Coverage Special Investigations/Fraud Subrogation Technology Underwriting

Analyzing Written & Recorded Statements: See the Truth

Monday 10:30 - 12:00
Tuesday 10:30 - 12:00

Cassandra Kirkpatrick, Special Investigations Unit, Westfield Group
Larry D. Lee, Manager of SIU, Motorists Insurance Group

  • Evaluate the interviewee by reading the statement from their perspective
  • Identify the truth by understanding the language used by the interviewee
  • Pose powerful follow-up questions after understanding the truth found in their initial answers
  • Make use of the perceived non-useful information in an interviewee's statement
  • Fraud & Technology

    Wednesday 10:30 - 12:00
    Tuesday 8:00 - 9:30

    Douglas Osborne, CFE, CIFI, FCLS, SIU Manager, Kemper Corporation
    Jennie Philip, JD, Attorney, Marshall Dennehey Warner et al

  • Identify current trends in using new technology to investigate SIU claims
  • Evaluate various technology tools in investigating SIU claims
  • Review the legal considerations in using technology in litigation
  • Fraud with Catastrophic Losses

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Jonathan H. Colman, JD, Founding Partner, Colman Law Group
    Mike McKee, Special Agent, NICB
    Dawnde Pence, CPCU, SCLA, CIFI, Unit Manager, SIU Claims, Auto Club Enterprises Group

  • Describe how catastrophe environments can encourage insurance fraud
  • Identify various cat fraud scams and indicators with catastrophe losses
  • Devise strategies to effectively investigate and respond to potential fraud with various claims: wildfires, hurricanes and floods, etc.
  • Review fraud exposures and appropriate responses with additional living expense and fair rental value catastrophe claims
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    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

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    Met people who I've wanted to identify and meet for many years.

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    Great job as always. Kudos to PLRB!

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    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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