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Adjusting Property Alternate Dispute Resolution Casualty Campus Catastrophe Commercial Time Element Losses General Interest Large Property Losses Management PLRB Property Coverage Special Investigations/Fraud Subrogation Technology Underwriting

Analyzing Written & Recorded Statements: See the Truth

Cassandra Kirkpatrick, Special Investigations Unit, Westfield Group
Larry D. Lee, Manager of SIU, Motorists Insurance Group

  • Evaluate the interviewee by reading the statement from their perspective
  • Identify the truth by understanding the language used by the interviewee
  • Pose powerful follow-up questions after understanding the truth found in their initial answers
  • Make use of the perceived non-useful information in an interviewee's statement
  • Fraud & Technology (Please advise title)

    Douglas Osborne, CFE, CIFI, FCLS, SIU Manager, Kemper Corporation
    Jennie Philip, JD, Attorney, Marshall Dennehey Warner et al

  • Please advise learning objectives. Thank you.
  • Fraud with Catastrophic Losses

    Jonathan H. Colman, JD, Founding Partner, Colman Law Group
    Mike McKee, Special Agent, NICB
    Dawnde Pence, CPCU, SCLA, CIFI, Unit Manager, SIU Claims, Auto Club Enterprises Group

  • Describe how catastrophe environments can encourage insurance fraud
  • Identify various cat fraud scams and indicators with catastrophe losses
  • Devise strategies to effectively investigate and respond to potential fraud with various claims: wildfires, hurricanes and floods, etc.
  • Review fraud exposures and appropriate responses with additional living expense and fair rental value catastrophe claims
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    2019 Exhibit Booths and Sponsorships are now available.
    2019 Claims Conference information will be listed in the fall.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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