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Analyzing Written & Recorded Statements: See the Truth

State Approved CE Credits: FL TX

Tuesday 10:30 - 12:00
Wednesday 1:30 - 3:00

Cassandra Kirkpatrick, CIFI, Special Investigations Unit, Westfield Group
Larry D. Lee, CFE, CFI, CIFI, SCLA, Manager of SIU, Motorists Insurance Group

  • Evaluate the interviewee by reading the statement from their perspective
  • Identify the truth by understanding the language used by the interviewee
  • Pose powerful follow-up questions after understanding the truth found in their initial answers
  • Make use of the perceived non-useful information in an interviewee's statement
  • Effective Use of Surveillance in a Fraud Investigation

    State Approved CE Credits:FL NH TX

    Monday 1:30 - 2:30
    Tuesday 3:30 - 4:30

    Steven A. Bodge, SCLA CFE, Major Case Manager, Nationwide Group
    Tomi L. Dorris, JD CFE, SIU Director-Midwest, Nationwide Group

  • Evaluate the value and pitfalls of surveillance as an investigative tool both in commercial claims and personal injury claims
  • Describe the legal issues in play, including stalking and spoliation
  • Consider the importance of a pre-surveillance investigative plan and managing surveillance efforts
  • Identify the components in the development of a surveillance plan for the most effective use of surveillance (video) to resolve a claim
  • Employee Dishonesty: Navigating the Unknown

    State Approved CE Credits:FL NH TX

    Monday 10:30 - 12:00
    Wednesday 8:30 - 10:00

    Patrick C. Gorman, JD, Associate, Jones, Skelton & Hochuli, PLC
    Michael Haugen, CPA CFE, Partner, HSNO The Forensics Firm

  • Identify high risk areas for employee dishonesty losses
  • Describe common employee dishonesty loss coverage issues and limitations
  • Prioritize steps taken to adjust employee dishonesty loss claims and identify related resources that are often necessary
  • Prepare a request for records and information commonly involved in verifying employee dishonesty claims
  • Sharing Economy: Complicating Claims & Coverage

    State Approved CE Credits:FL NH TX

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Jessica Albano, CIFI, FCLS, SIU Unit Leader, Westfield Group
    LaGreta Burch, Litigation Specialist , Westfield Group
    Andrew L. Smith, JD, Partner, Rolfes Henry Co., LPA

  • Handle and manage claims involving ride-sharing and home-sharing
  • Assess coverage issues involving these topics
  • Ask the right questions in underwriting and investigation process
  • Social Engineering Fraud: Cyber & Crime Coverage

    State Approved CE Credits:FL

    Tuesday 8:00 - 9:30
    Wednesday 8:30 - 10:00

    Richard Savage, Claims Service Rep.-Cyber, Hartford Steam Boiler
    Jonathan L. Schwartz, Esq., Partner, Goldberg Segalla

  • Identify the different types of social engineering fraud schemes that enable modern fraudsters to deceive businesses into misdirecting payments
  • Highlight relevant commercial crime and cyberinsurance coverage provisions and points of contentions
  • Assess insurance coverage disputes
  • Identify insurance marketplace responses for more robust social engineering fraud coverage options
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    2019 Exhibit Booths and Sponsorships are now available.
    2019 Claims Conference information will be listed in the fall.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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