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Changing Mindsets with Organizational Change

Lisa Horn, CPCU, AIM, AIC, Director-Claim Technology, Western National Insurance
Robert J. Wedoff, President, Envista Forensics

  • Define the psychology and evolution involved in change
  • Explore how failure to recognize the importance of change management in your initiative can jeopardize your success
  • Examine the challenges of effective communication based on roles within the organization
  • Describe strategies to overcome resistance to change and optimize success for your initiative
  • Claims Analytics: Insights & Expertise

    Janet Davis, AVP-Analytics Integration Lead, Chubb
    Veena Gregoire, Head of Claims Analytics, NA, Allianz Global Corp. & Spec.

  • Identify strategies for claims examiners to improve outcomes with predictive analytics
  • Describe the impact of claims outcomes on the company's financial results
  • Discover how to successfully integrate analytics into the adjusting process
  • Connect the dots on how claims can work collaboratively through a cross-functional process to drive extraordinary results
  • Developing as an Organizational Leader

    Deborah Jansen, AVP-Dir. Organizational Dev., Main Street America Group

  • Articulate important areas of capability that must be built to succeed in the broader corporate environment
  • Describe the expanding complexity of relationships that are inherent at progressive leadership levels
  • Establish your professional value proposition and manage your reputation within the broader business environment
  • Devise strategies to establish developmental actions that directly align with strengthening under-developed capabilities
  • Managing Claims Operations with New Tools

    Tim Bruffey, Vice President-Innovation, Accurence
    William Galonski, CPCU, VP Claims, Western Reserve Group
    Chris Karacalidis, Director- Property Claims, Grange Mutual Casualty Group

  • Identify opportunities for utilizing new tools to drive organizational improvements
  • Examine ways to integrate tools with problem-solving strategies
  • Execute improvements in operations utilizing process mapping and change management
  • Explore emerging technologies that take claims management to the next level
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    2019 Exhibit Booths and Sponsorships are now available.
    2019 Claims Conference information will be listed in the fall.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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