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Adjusting Property Alternate Dispute Resolution Casualty Campus Catastrophe Commercial Time Element Losses General Interest Large Property Losses Management PLRB Property Coverage Special Investigations/Fraud Subrogation Technology Underwriting

Changing Mindsets with Organizational Change

Monday 1:30 - 2:30
Tuesday 3:30 - 4:30

Lisa Horn, CPCU, AIM, AIC, Director-Claim Technology, Western National Insurance
Robert J. Wedoff, President, Envista Forensics

  • Define the psychology and evolution involved in change
  • Explore how failure to recognize the importance of change management in your initiative can jeopardize your success
  • Examine the challenges of effective communication based on roles within the organization
  • Describe strategies to overcome resistance to change and optimize success for your initiative
  • Claims Analytics: Insights & Expertise

    Monday 3:30 - 4:30
    Wednesday 10:30 - 11:30

    Janet Davis, AVP-Analytics Integration Lead, Chubb
    Veena Gregoire, Head of Claims Analytics, NA, Allianz Global Corp. & Spec.

  • Identify strategies for claims examiners to improve outcomes with predictive analytics
  • Describe the impact of claims outcomes on the company's financial results
  • Discover how to successfully integrate analytics into the adjusting process
  • Connect the dots on how claims can work collaboratively through a cross-functional process to drive extraordinary results
  • Developing as an Organizational Leader

    Tuesday 10:30 - 12:00
    Wednesday 8:30 - 10:00

    Deborah Jansen, AVP-Dir. Organizational Dev., Main Street America Group

  • Articulate important areas of capability that must be built to succeed in the broader corporate environment
  • Describe the expanding complexity of relationships that are inherent at progressive leadership levels
  • Establish your professional value proposition and manage your reputation within the broader business environment
  • Devise strategies to establish developmental actions that directly align with strengthening under-developed capabilities
  • Fresh Perspectives on Talent & Culture

    Tuesday 8:00 - 9:00
    Wednesday 8:30 - 9:30

    Stephanie Watson, AVP-Human Resources, Nationwide Group

  • Assess coaching and feedback methods for enhanced performance
  • Leverage HR data to make better decisions
  • Evaluate leader development frameworks
  • Examine workplace diversity and inclusion issues
  • Managing Claims Operations with New Tools

    Tuesday 8:00 - 9:30
    Wednesday 8:30 - 10:00

    Tim Bruffey, Vice President-Innovation, Accurence
    William Galonski, CPCU, VP Claims, Western Reserve Group
    Chris Karacalidis, Director- Property Claims, Grange Mutual Casualty Group

  • Identify opportunities for utilizing new tools to drive organizational improvements
  • Examine ways to integrate tools with problem-solving strategies
  • Execute improvements in operations utilizing process mapping and change management
  • Explore emerging technologies that take claims management to the next level
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    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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