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Attract, Develop & Retain Young Talent for Insurance Careers -- Please advise title

James R. Jones, CPCU, AIC, ARM, Exec. Dir.-Katie School-Ins., Illinois State University

  • Please advise learning objectives. Thank you.
  • Delivering Powerful Presentations

    Shameem Awan, CPCU, Assistant Vice President, Amica Mutual Group
    Susan Cavanaugh, AVP Claims, Western National Insurance

  • Explore strategies for becoming a better presenter
  • Discover techniques for developing powerful presentations
  • Demonstrate strategies to involve your audience
  • Examine practical approaches for cultivating confidence and maintaining audience engagement
  • Ethical Decision-Making: Choosing the Right Path

    Larry Mason, JD, Partner, Goldberg Segalla
    Crystal Uebelher, CPCU, Claims Attorney, SECURA Insurance Companies

  • Identify common ethical challenges in claims handling
  • Analyze potential risks of unethical claims handling practices
  • Discuss approaches to resolving ethical dilemmas
  • Explore the benefits of ethical claims handling
  • Misrepresentations: Coverage Considerations

    Randall Harvill, Property Manager, CSE Insurance Group
    Richard I. Woolf, JD, Partner, Baker Sterchi Cowden & Rice

  • Recognize fact scenarios giving rise to misrepresentations in the application and claim investigation
  • Identify coverage issues which arise when facts appear inconsistent with information presented earlier by the insured
  • Apply coverage principles to various fact scenarios to better address apparent misrepresentations in an application and claim
  • Quality E-Learning for Claims Adjusters

    Suzanne Baillargeon, Manager-Claims Training, Main Street America Group
    Vanessa M. Britton, Marketing Communications Mgr., Rimkus Consulting Group, Inc.

  • Describe effective learning for today's claims professionals
  • Identify effective online programs available to engage today’s learners
  • Review Continuing Education strategies successful insurance companies are employing
  • Evaluate affordable higher education opportunities and other resources available for today’s claims professionals
  • Using Social Media to Enhance Customer Service

    Amber Seikaly, VP Corporate Communications, USAA Group
    Jeff Taxier, Education & Training Manager, American Technologies, Inc.

  • Describe social media platforms most commonly used by insurers and vendors
  • Evaluate effectiveness of social media platforms in reaching customers
  • Explain how using social media can enhance customer service
  • Women's Leadership in Insurance

    Lisa Bergeron, Chief Visionary Officer, AWE
    Jenny Pye, CPCU, AIC, Director-Quality Improvement, Liberty Mutual Insurance
    Lisa St. Onge, AIC, AIM, AVP Claims, Amica Mutual Group

  • Leverage the power of self-promotion and personal advocacy
  • Describe ways to strengthen your influence
  • Evaluate how striving for perfection might keep you from your next promotion
  • Review tips on how to build your network through meaningful mentorship and sponsorship
  • There will be a networking reception immediately following this session.
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    2019 Exhibit Booths and Sponsorships are now available.
    2019 Claims Conference information will be listed in the fall.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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