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Adjusting Property Alternate Dispute Resolution Casualty Campus Catastrophe Commercial Time Element Losses General Interest Large Property Losses Management PLRB Property Coverage Special Investigations/Fraud Subrogation Technology Underwriting

Business Income Loss: Avoiding Pitfalls

Katharyn Thompson, Accountant, RGL Forensics

  • Effectively start the communication process, obtain the necessary information, and stay on track with Business Income losses
  • Set expectations with the insured, independent adjuster, and insurance adjuster and identify key delivery dates and milestones that will be important for keeping the adjustment on track
  • Explore strategies to meet emerging surprises and make modifications as new information is discovered
  • Identify ways to highlight and explain key concepts and differences that can help bridge the gap in understanding between parties
  • Review case studies to examine potential challenges in business income losses that often arise and consider alternative approaches to achieve a resolution
  • Extra Expense: Time Element Claims

    Andrew T. Clark, Vice President, Meaden & Moore

  • Review the Extra Expense concepts based on the customary insuring agreements
  • Examine the potential challenges of Extra Expenses and loss mitigation verification
  • Review examples of the application of expense to reduce, pure extra expenses, increased cost of working, and expediting expenses
  • Explore examples of extra expenses and the interplay with the business income loss
  • Manufacturing BI Claims: Mitigation With or Without Extra Expense

    James Chin, JD, Shareholder, Carlton Fields
    Glenn Ricciardelli, Partner, MDD Forensic Accountants
    Joe Slane, Executive Vice President, Engle Martin & Associates

  • Describe issues encountered when adjusting Business Income losses involving manufacturing concerns, including the numerous opportunities for mitigating the loss
  • Review fundamental ISO policy elements of Business Income with and without Extra Expense, including period of restoration, due diligence & dispatch, obligation to mitigate, etc.
  • Evaluate accounting procedures in measuring Extra Expense and Expense to Reduce losses, including variable vs. fixed, continuing and non-continuing costs with manufacturing concerns
  • Review recent legal decisions from state and federal courts applicable to the terms and conditions of time element insurance policies
  • Shutdown of Business Operations from Cyber Events

    Dennis D. Fitzpatrick, JD, President, Clausen Miller, PC
    Gerhard F. Pagels, AVP-Comm'l Property, American International Group
    Mathew Scott, Principal Consultant, Envista Forensics
    D. Craig Streiff, CPA, ABV, Forensic Accountant, HSNO The Forensics Firm

  • Describe the types of cyber losses that adjusters are most likely to encounter
  • Explain the causes of the interpretation and the resulting financial impact
  • Review the coverage issues resulting from a cyber event
  • Outline some recent cyber events and the actual impacts from real-world examples
  • Detail a step-by-step guide on how to handle this type of loss, including necessary resources
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    2019 Exhibit Booths and Sponsorships are now available.
    2019 Claims Conference information will be listed in the fall.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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