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Adjusting Property Alternate Dispute Resolution Casualty Campus Catastrophe Commercial Time Element Losses General Interest Large Property Losses Management PLRB Property Coverage Special Investigations/Fraud Subrogation Technology Underwriting

Business Income Claims: Resolving Problems

Monday 3:30 - 5:00
Tuesday 3:30 - 5:00

Robert C. Burrell, JD CPCU, Attorney, Borgelt Powell Peterson et al
Curtis J. Reynolds, CPA, Partner, Insight Forensic Accountants
Scott Wittliff, AIC, SCLA, Property Specialist, ACUITY A Mutual Insurance Co.

  • Define steps an insurer should take in the initial claim handling process, including contact with insured, coverage evaluation, reservation of rights, requesting documents
  • Identify specific business income/extra expense–related documents to be requested from the insured at each step of the claim process
  • Evaluate proper claim handling for several challenging claim scenarios
  • Outline the role of each of the participants in the business income/extra expense claim handling process--adjuster, accountant, attorney, etc.
  • Establishing Realistic Business Income Loss Reserves

    Monday 1:30 - 3:00
    Wednesday 8:30 - 10:00

    Scott Klaben, National General Adjuster, Zurich Financial Services NA
    Wayne D. Sowers, CPCU, Sr. Executive General Adjuster, Cunningham Lindsey
    Katharyn Thompson, CPA, Accountant, RGL Forensics

  • Identify specific information an adjuster should obtain in initial communications with the insured, e.g. how the business operates and the possible impact of the loss on operations
  • Assess the information provided and explore potential loss amounts using various scenarios
  • Determine the insureds needs for advances, evaluate the impact of the policy deductibles and waiting periods on the potential loss, and set up a protocol for making advances if appropriate
  • Reevaluate the preliminary results, establish the indemnity period, and determine the frequency of when to adjust the reserves and how best to present that request
  • Time Element: Gross Earnings vs Gross Profit

    Wednesday 1:30 - 3:00
    Tuesday 1:30 - 3:00

    Andrew T. Clark, CPA CFE, Vice President, Meaden & Moore
    Christopher Wilkie, MBA, AIC, SCLA, GRP, Executive General Adjuster, Zurich Financial Services NA

  • Review the customary Gross Earnings and Gross Profit insuring agreements and identify the differences between the two time element approaches
  • Examine the potential challenges of each time element measurement approach
  • Review examples of the application of each time element measurement approach
  • Explore customary extra expense issues in time element losses under each measurement approach
  • Time Element: When Disaster Strikes … Next Door

    Monday 10:30 - 12:00
    Tuesday 10:30 - 12:00

    James Chin, JD, Shareholder, Carlton Fields
    Glenn Ricciardelli, CPA, Partner, Matson Driscoll & Damico, LLP
    Joe Slane, Executive Vice President, SLG, Engle Martin & Associates

  • Identify common coverage issues that arise with time element claims under Off Premises Power / Civil Authority / Ingress Egress coverage
  • Explore how business income and extra expense coverage responds to time element claims under Off Premises Power / Civil Authority / Ingress Egress coverage
  • Examine the investigation and accounting challenges unique to time element claims under Off Premises Power / Civil Authority / Ingress Egress coverage
  • Evaluate potential coverage limitations under various loss scenarios, as well as pertinent case law
  •  


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    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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