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A B C D E F G H I L M N P Q R S T U W

Use of Social Media to Investigate Claims


Curriculum: Technology

Tuesday 1:30 - 3:00
Monday 1:30 - 3:00

Roy A. Mura, JD, Managing Partner, Mura & Storm, PLLC

  • Describe how to gather and record social media evidence with first- and third-party claims
  • Evaluate admissibility and authentication of evidence and the power of a preservation letter
  • Review the risks and regulations in collecting evidence and how to manage the risk
  • List social media resources and third-party profile services
  • Identify general principles for guiding social media investigations
  • Using Social Media to Enhance Customer Service


    Curriculum: General Interest

    Monday 3:30 - 4:30
    Wednesday 8:30 - 9:30

    Amber Seikaly, VP Corporate Communications, USAA Group
    Jeff Taxier, Education & Training Manager, American Technologies, Inc.

  • Describe social media platforms most commonly used by insurers and vendors
  • Evaluate effectiveness of social media platforms in reaching customers
  • Explain how using social media can enhance customer service
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    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

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