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Underwriting, Claims & Agents Partnership


Curriculum: Underwriting

Monday 10:30 - 12:00
Tuesday 3:30 - 5:00

Susan Dillon, CIC, Comm'l Lines Underwriting Mgr., EMC Insurance Companies
Greg Patterson, Sr. Claims Mgr.-Prop. & IM, Great American P&C Group

  • Describe the unique perspectives, skills, and motivations of underwriters and claim professionals
  • Examine various interaction points of underwriting with claims
  • Identify ways that underwriters and claims professionals can assist one another
  • Identify ways that underwriters can help bridge the gap between agents, insureds, and internal partners (products, loss control)
  • Unfair Claims Practices Act: This is Jeopardy


    Curriculum: Adjusting Property

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Douglas Osborne, CFE CIFI, SIU Manager, Kemper Corporation
    Jennie Philip, JD, Attorney, Marshall Dennehey Warner et al

  • Identify quality general claims handling requirements based on the Model Unfair Claims Practices Act (MUCPA)
  • Describe requirements for effective communications between the carrier and the insured under the Model Unfair Claims Practices Act
  • Practice good faith claims handling techniques and avoid problematic behaviors under the Model Unfair Claims Practices Act
  • Apply particular policy provisions and exclusions appropriately that are sometimes misinterpreted and misused in practice
  • Uninsured Motorist Claims: Complex Issues


    Curriculum: Casualty Campus

    Tuesday 8:00 - 9:30
    Wednesday 1:30 - 3:00

    David B. Krouk, JD, Partner, Butler Weihmuller Katz Craig

  • Recognize complex issues in uninsured and underinsured motorist claims handling
  • Explore approaches to resolving the complex issues
  • Assess when litigation will be necessary to resolve the difficult claims
  • Analyze situations that lead to bad faith exposure and approaches to avoid them
  • Use of Social Media to Investigate Claims


    Curriculum: Technology

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Roy A. Mura, JD, Managing Partner, Mura & Storm, PLLC

  • Describe how to gather and record social media evidence with first- and third-party claims
  • Evaluate admissibility and authentication of evidence, and the power of a preservation letter
  • Review the risks and regulations in collecting evidence, and how to manage the risk
  • List social media resources and third-party profile services
  • Identify general principles for guiding social media investigations
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    Adapting to a World of Change

    Unlock a World of New Opportunities

    Network with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Change Your Perspective

    Mix-and-match your course selections from fourteen educational tracks with 100 sessions taught by industry leaders to prepare you for our changing world.

    Be Prepared

    Prepare for any challenge that comes your way by connecting with over 300 of the industry's leading service provider organizations at the Insurance Services Expo.



    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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