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Technology in the Claims Process

Curriculum: Technology

Tuesday 1:30 - 3:00
Wednesday 3:30 - 5:00

Mary Clayton, CPCU, AIC, AINS, AIS, Claims Manager, The IMT Group
Karl Epps, Partner, Epps Digital Forensics LLC
David C. Potts, JD, Associate, Jones, Skelton & Hochuli, PLC

  • Define the scope of current and emerging technology and how it applies to the claims process
  • Examine ways to evaluate or “footprint” technology sources as you find them in your claims
  • Explore common technology causes of loss and initial information gathering steps
  • Describe resources available for adjusters to stay on top of technology
  • This Old House: Is it Historic or Just Tired?

    Curriculum: Large Property Losses

    Tuesday 8:00 - 9:30
    Wednesday 1:30 - 3:00

    Mark Andrews, PE, Vice President, Thornton Tomasetti
    Meredith Campbell, AIC, AIC-M, National General Adjuster, York Risk Services Group, Inc.
    Charles G. Quill, Senior Director, DBI Construction Consultants

  • Review the differences between buildings that are historic vs. old
  • Explore the construction, design, and repair differences between historic and contemporary buildings
  • Evaluate the challenges of historic construction and designation in the claims process and conceptualize creative solutions
  • Traumatic Brain Injury: Evaluating Claims

    Curriculum: Casualty Campus

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    David R. Price, Ph.D., President, The Forensic Network
    Robert S. Stickley, JD, Founder, Stickley Law, LLC

  • Describe what constitutes a mild traumatic brain injury, moderate traumatic brain injury, and severe traumatic brain injury
  • Identify what records and documents are needed for appropriate brain injury evaluation
  • Distinguish the prognosis for recovery from mild, moderate, and severe traumatic brain injuries
  • Evaluate the high probability of fraud and malingering in mild traumatic brain injury claims
  • Tree, Shrub & Plant Loss Measurement

    Curriculum: Adjusting Property

    Tuesday 8:00 - 9:30
    Wednesday 1:30 - 3:00

    Chris Adolph, VP-Property Claims, Sompo International
    Mike Molkenthin, Project Manager, DBI Construction Consultants
    Sam Winkel, AIC, National General Adjuster, Engle Martin & Associates

  • Identify damage to the living parts of construction
  • Determine repair and replacement options for landscaping items
  • Review loss measurement techniques for new and old growth plants
  • Recognize the non-living parts of the built landscape and their impact on cost

    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.



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