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Sharing Economy: Complicating Claims & Coverage


Curriculum: Special Investigations/Fraud

Tuesday 1:30 - 3:00
Wednesday 3:30 - 5:00

Jessica Albano, CIFI, FCLS, SIU Unit Leader, Westfield Group
LaGreta Burch, Senior Claims Rep., Westfield Group
Andrew L. Smith, JD, Partner, Smith Rolfes & Skavdahl Co.

  • Handle and manage claims involving ride-sharing and home-sharing
  • Assess coverage issues involving these topics
  • Ask the right questions in underwriting and investigation process
  • Social Engineering Fraud: Cyber & Crime Coverage


    Curriculum: Special Investigations/Fraud

    Tuesday 8:00 - 9:30
    Wednesday 8:30 - 10:00

    Richard Savage, Claims Service Rep.-Cyber, Hartford Steam Boiler
    Jonathan L. Schwartz, Esq., Partner, Goldberg Segalla

  • Identify the different types of social engineering fraud schemes that enable modern fraudsters to deceive businesses into misdirecting payments
  • Highlight relevant commercial crime and cyberinsurance coverage provisions and points of contentions
  • Assess insurance coverage disputes
  • Identify insurance marketplace responses for more robust social engineering fraud coverage options
  • Stress Management with Rising Claims & CAT Deployment


    Curriculum: Catastrophe

    Tuesday 3:30 - 5:00
    Wednesday 10:30 - 12:00

    Robert Crowley, AIC, SCLA, VP Claims, American Modern Insurance
    Ray Shelton, Ph.D., Dir.-Professional Development, National Center Crisis Mgmt.

  • Describe the impact stress has on overall wellness, safety, performance, productivity, relationships, and the claims process
  • List safety strategies to use while deployed on CAT duty
  • Describe specific steps to safely manage the angry, hostile policyholder
  • Identify action steps to regain control of your stress and protect the well being of relationships and family
  • Superstorms to Terrorism: State of Emergency


    Curriculum: Large Property Losses

    Monday 10:30 - 12:00
    Tuesday 1:30 - 3:00

    Meredith Campbell, National General Adjuster, York Risk Services Group, Inc.
    James Cohen, PE, Senior Vice President, Thornton Tomasetti, Inc.
    Mark D. Shifton, JD, Partner, Seiger Gfeller Laurie LLP

  • Effectively respond, investigate, and adjust property and personal property claims during and in the aftermath of a declared disaster
  • Explore the unique issues, both practical and legal, when adjusting property losses resulting from declared states of emergency
  • Evaluate various logistical, practical, and professional impacts a declared state of emergency may have on an insurance professional’s response to property and personal property claims
  • Identify the impact of a declared state of emergency upon an insurer’s potential exposure to claims of bad faith/extra-contractual liability following the denial of property and personal property claims
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    Adapting to a World of Change

    Unlock a World of New Opportunities

    Network with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Change Your Perspective

    Mix-and-match your course selections from fourteen educational tracks with 100 sessions taught by industry leaders to prepare you for our changing world.

    Be Prepared

    Prepare for any challenge that comes your way by connecting with over 300 of the industry's leading service provider organizations at the Insurance Services Expo.



    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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