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Shutdown of Business Operations from Cyber Events

Curriculum: Commercial Time Element Losses

Dennis D. Fitzpatrick, JD, President, Clausen Miller, PC
Gerhard F. Pagels, AVP-Comm'l Property, American International Group
Mathew Scott, Principal Consultant, Envista Forensics
D. Craig Streiff, CPA, ABV, Forensic Accountant, HSNO The Forensics Firm

  • Describe the types of cyber losses that adjusters are most likely to encounter
  • Explain the causes of the interpretation and the resulting financial impact
  • Review the coverage issues resulting from a cyber event
  • Outline some recent cyber events and the actual impacts from real-world examples
  • Detail a step-by-step guide on how to handle this type of loss, including necessary resources
  • Smart Buildings & Claims Forensic Investigations

    Curriculum: Adjusting Property

    Robert Bragdon, AIC, PCLS, Sr. Training Consultant, Hanover Insurance Group
    Mark Majewski, Ph.D., PE, Project Engineer, Envista Forensics

  • Describe how active building monitoring systems and smart building technologies operate to form the “Internet of Things”
  • Review information obtainable from building systems and their application to events prior to and subsequent to the loss
  • Utilize smart building system information in a variety of claims case studies
  • Social Media Liability Exposures & Coverage

    Curriculum: Casualty Campus

    Kevin T. Merriman, JD, Partner, Ward Greenberg Heller & Reidy
    Richard Nouza, JD, Home Office Claims Manager, Central Insurance Companies
    Meghan E. Ruesch, JD, Associate Attorney, Lewis Wagner, LLP
    Christine A. Sullivan, CPCU, President, CAS Consulting, LLC

  • Examine liability exposures and coverage for cyberbullying and other conduct arising out of social media use
  • Explore present and emerging causes of action enhanced or generated by social media use
  • Assess coverage issues under personal and commercial liability policies for social media-related claims
  • Strategies in Adjusting Challenging & Difficult Losses

    Curriculum: Large Property Losses

    Matt Beaver, AIC, AIC-M, AMIM, Claim Manager, Great American P&C Group
    Anthony Clark, AIC, Principal, Clark Insurance Arb. & Cons.
    Todd M. Tippett, JD, Partner, Zelle LLP

    Stress Management with Rising Claims & CAT Deployment

    Curriculum: Catastrophe

    Robert Crowley, VP Claims, American Modern Insurance
    Ray Shelton, Dir.-Professional Development, National Center Crisis Mgmt.

  • Describe the impact stress has on overall wellness, safety, performance, productivity, relationships, and the claims process
  • List safety strategies to use while deployed on CAT duty
  • Describe specific steps to safely manage the angry, hostile policyholder
  • Identify action steps to regain control of your stress and protect the well being of relationships and family
  • Subrogation with Weather-Related Claims (Please advise title)

    Curriculum: Subrogation

    Todd Denenberg, JD, Partner, Denenberg Tuffley, PLLC

  • Please advise learning objectives. Thank you.
  • Subrogation: Major Industry Trends -- Please confirm title

    Curriculum: Subrogation

    Emma L. Gaddipati, JD, Partner, Grotefeld Hoffmann

  • Please provide learning objectives. Thank you.

    2019 Exhibit Booths and Sponsorships are now available.
    2019 Claims Conference information will be listed in the fall.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.

    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.

    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.



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