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Shutdown of Business Operations from Cyber Events

Curriculum: Commercial Time Element Losses

Tuesday 10:30 - 12:00
Wednesday 3:30 - 5:00

Dennis D. Fitzpatrick, JD, President, Clausen Miller P.C.
Gerhard F. Pagels, AVP-Comm'l Property Claims, American International Group
Matt Scott, Practice Leader, Envista Forensics
D. Craig Streiff, CPA, ABV, CFF, CTIP, Forensic Accountant, HSNO The Forensics Firm

  • Describe the types of cyber losses that adjusters are most likely to encounter
  • Explain the causes of the interruption and the resulting financial impact
  • Review the coverage issues resulting from a cyber event
  • Outline some recent cyber events and the actual impacts from real-world examples
  • Detail a step-by-step guide on how to handle this type of loss, including necessary resources
  • Smart Buildings & Claims Forensic Investigations

    Curriculum: Adjusting Property

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Robert Bragdon, AIC, PCLS, Sr. Training Consultant, Hanover Insurance Group
    Mark Majewski, Ph.D., PE, Project Engineer, Envista Forensics

  • Describe how active building monitoring systems and smart building technologies operate to form the “Internet of Things”
  • Review information obtainable from building systems and their application to events prior to and subsequent to the loss
  • Utilize smart building system information in a variety of claims case studies
  • Social Media Liability Exposures & Coverage

    Curriculum: Casualty Campus

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Kevin T. Merriman, JD, Partner, Ward Greenberg Heller & Reidy
    Meghan E. Ruesch, JD, Associate Attorney, Lewis Wagner, LLP
    Nicole Weir, JD, Senior Claims Attorney, SECURA Insurance Companies

  • Examine liability exposures and coverage for cyberbullying and other conduct arising out of social media use
  • Explore present and emerging causes of action enhanced or generated by social media use
  • Assess coverage issues under personal and commercial liability policies for social media-related claims
  • Strategies in Adjusting Challenging Large Property Losses

    Curriculum: Large Property Losses

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    Matthew Beaver, AIC, AIC-M, AMIM, Claim Manager, Great American P&C Group
    Anthony Clark, AIC, Principal, Clark Insurance Arb. & Cons.
    Todd M. Tippett, JD, Partner, Zelle LLP

  • Identify key issues that are most challenging when handling large property losses
  • Examine state statutes, administrative rules, regulations and case law that may impact an adjuster’s handling of large losses
  • Explore techniques for spotting “red flags” in the adjustment of a complex loss and eliminate them before they impact the claim
  • Evaluate effective strategies for resolving the most challenging and difficult large losses
  • Stress Management with Rising Claims & CAT Deployment

    Curriculum: Catastrophe

    Monday 1:30 - 3:00
    Tuesday 1:30 - 3:00

    Robert Crowley, VP Claims, American Modern Insurance
    Ray Shelton, Ph.D., Dir.-Professional Development, National Center Crisis Mgmt.

  • Describe the impact stress has on overall wellness, safety, performance, productivity, relationships, and the claims process
  • List safety strategies to use while deployed on CAT duty
  • Describe specific steps to safely manage the angry, hostile policyholder
  • Identify action steps to regain control of your stress and protect the well being of relationships and family
  • Subrogation of Catastrophe & Weather-Related Claims

    Curriculum: Subrogation

    Monday 3:30 - 4:30
    Wednesday 10:30 - 11:30

    Todd Denenberg, JD, Partner, Denenberg Tuffley, PLLC
    Andrea L. Newell-White, Senior Subrogation Rep., Allianz Global Corp. & Spec.

  • Review the types of claims from catastrophes or weather-driven losses that can result in successful subrogation
  • Separate "Acts of God" from "Negligence by man" claims when considering subrogation opportunities
  • Evaluate subrogation opportunities from constitutional claims, Federal Tort Claims Act, and breach of contract/negligence losses
  • Subrogation: Major Industry Trends

    Curriculum: Subrogation

    Tuesday 10:30 - 12:00
    Wednesday 8:30 - 10:00

    Emma L. Gaddipati, JD, Partner, Grotefeld Hoffmann

  • Identify emerging technology and its use/application in investigating subrogation potential
  • Describe the pursuit of product liability claims in the internet age
  • Identify current trends in application of product liability laws in cases against large online retailers such as Amazon and ebay
  • Review facts and rulings behind the latest court decisions and statutes impacting the entire subrogation industry

    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

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    Met people who I've wanted to identify and meet for many years.

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    Great job of keeping up with the times with education and speakers. Look forward to next year.

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    Overall a great experience and opportunity to gain knowledge

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.



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