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Shutdown of Business Operations from Cyber Events


Curriculum: Commercial Time Element Losses

Dennis D. Fitzpatrick, JD, President, Clausen Miller, PC
Gerhard F. Pagels, AVP-Comm'l Property, American International Group
Mathew Scott, Principal Consultant, Envista Forensics
D. Craig Streiff, CPA, ABV, Forensic Accountant, HSNO The Forensics Firm

  • Describe the types of cyber losses that adjusters are most likely to encounter
  • Explain the causes of the interpretation and the resulting financial impact
  • Review the coverage issues resulting from a cyber event
  • Outline some recent cyber events and the actual impacts from real-world examples
  • Detail a step-by-step guide on how to handle this type of loss, including necessary resources
  • Smart Buildings & Claims Forensic Investigations


    Curriculum: Adjusting Property

    Robert Bragdon, AIC, PCLS, Sr. Training Consultant, Hanover Insurance Group
    Mark Majewski, Ph.D., PE, Project Engineer, Envista Forensics

  • Describe how active building monitoring systems and smart building technologies operate to form the “Internet of Things”
  • Review information obtainable from building systems and their application to events prior to and subsequent to the loss
  • Utilize smart building system information in a variety of claims case studies
  • Social Media Liability Exposures & Coverage


    Curriculum: Casualty Campus

    Kevin T. Merriman, JD, Partner, Ward Greenberg Heller & Reidy
    Richard Nouza, JD, Home Office Claims Manager, Central Insurance Companies
    Meghan E. Ruesch, JD, Associate Attorney, Lewis Wagner, LLP
    Christine A. Sullivan, CPCU, President, CAS Consulting, LLC

  • Examine liability exposures and coverage for cyberbullying and other conduct arising out of social media use
  • Explore present and emerging causes of action enhanced or generated by social media use
  • Assess coverage issues under personal and commercial liability policies for social media-related claims
  • Strategies in Adjusting Challenging & Difficult Losses


    Curriculum: Large Property Losses

    Matt Beaver, AIC, AIC-M, AMIM, Claim Manager, Great American P&C Group
    Anthony Clark, AIC, Principal, Clark Insurance Arb. & Cons.
    Todd M. Tippett, JD, Partner, Zelle LLP

    Stress Management with Rising Claims & CAT Deployment


    Curriculum: Catastrophe

    Robert Crowley, VP Claims, American Modern Insurance
    Ray Shelton, Dir.-Professional Development, National Center Crisis Mgmt.

  • Describe the impact stress has on overall wellness, safety, performance, productivity, relationships, and the claims process
  • List safety strategies to use while deployed on CAT duty
  • Describe specific steps to safely manage the angry, hostile policyholder
  • Identify action steps to regain control of your stress and protect the well being of relationships and family
  • Subrogation with Weather-Related Claims (Please advise title)


    Curriculum: Subrogation

    Todd Denenberg, JD, Partner, Denenberg Tuffley, PLLC

  • Please advise learning objectives. Thank you.
  • Subrogation: Major Industry Trends -- Please confirm title


    Curriculum: Subrogation

    Emma L. Gaddipati, JD, Partner, Grotefeld Hoffmann

  • Please provide learning objectives. Thank you.
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