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Reservation of Rights & Declination Letters


Curriculum: Casualty Campus

David Jarrett, JD, AVP-Legal Counsel, Western Reserve Group
David B. Krouk, JD, Partner, Butler Weihmuller Katz Craig

  • Specify essential content of reservation of rights and declination letters, and assess the consequences of missing such content
  • Pinpoint critical issues in reserving rights and declining coverage, including notice requirements, timing, and the impact of applicable local law
  • Describe effective claims handling methods while the claim or suit is under a reservation of rights
  • Gauge the scope of defense control and the likelihood of recouping costs while defending under a reservation of rights
  • Resolving Difficult Claims: Strategies for Property Adjusters


    Curriculum: Adjusting Property

    Jonathan Barger, JD, Attorney, Butler Weihmuller Katz Craig
    Nanci L. Smilie, CPCU, AIC, Property Claims Specialist, Erie Insurance Group
    Judy Spoerlein, Senior Examiner, Liberty Mutual Insurance

  • Identify common areas of disagreement in commercial and personal lines claims
  • Distinguish factors driving disputes from the insured’s perspective and the insurer’s perspective
  • Develop approaches for effective communication with insureds
  • Utilize strategies for resolving disputes in an amicable fashion in claim scenarios
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    2019 Exhibit Booths and Sponsorships are now available.
    2019 Claims Conference information will be listed in the fall.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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