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A B C D E F G H I L M N P Q R S T U W

Negotiating Strategies in Bodily Injury Claims


Curriculum: Casualty Campus

Monday 1:30 - 3:00
Tuesday 8:00 - 9:30

Richard Nouza, JD, Home Office Claims Manager, Central Insurance Companies
Christine A. Sullivan, CPCU, President, CAS Consulting, LLC

  • Identify the key components of an effective negotiation strategy
  • Build an effective negotiation strategy based on the merits of the case
  • Describe what tactics to employ to effectively negotiate a bodily injury claim
  • Apply the strategy and tactics to successfully negotiate the claim from the defense and plaintiff's point of view
  • Negotiating with Public Adjusters


    Curriculum: Adjusting Property

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Michael Barrett, CPCU, AIC, National General Adjuster, Engle Martin & Associates
    Michael Newman, IICRC, Senior Principal, Newman Construction Consulting

  • Review of common public adjuster means and methods of measuring losses
  • Evaluate good faith claims handling practices when investigating and evaluating losses
  • Highlight the importance of emotional intelligence in evaluating various public adjuster claim presentations
  • Identify strategies for successful negotiation and resolution of claims with public adjusters
  • NFIP Flood Insurance Certification: Part I


    Curriculum: Catastrophe

    Tuesday 8:00 - 12:00

    James A. Sadler, CPCU, AIC, Special Asst. to the Director, FEMA
    Donald Waters, Insurance Examiner, FEMA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    Attendees must attend both “NFIP Flood Insurance Certification: Parts I and II” to earn their National Flood Insurance Program Certification.
  • NFIP Flood Insurance Certification: Part II


    Curriculum: Catastrophe

    Tuesday 1:30 - 5:00

    James A. Sadler, CPCU, AIC, Special Asst. to the Director, FEMA
    Donald Waters, Insurance Examiner, FEMA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    Attendees must attend both “NFIP Flood Insurance Certification: Parts I and II” to earn their National Flood Insurance Program Certification.
  • Non-Binding Arbitration Strategies


    Curriculum: Alternate Dispute Resolution

    Monday 10:30 - 12:00
    Tuesday 8:00 - 9:30

    Thomas A. Keller, JD, Partner, Butler Weihmuller Katz Craig
    Mohammad S. Sherif, Esq., General Counsel, Harbor Claims, LLC

  • Review situation of court-ordered non-binding arbitration prior to trial
  • Identify which claims may benefit from non-binding arbitration
  • Evaluate strategies to prepare for a successful arbitration
  • Compare arbitration statutes and rules across jurisdictions to identify trends and pitfalls
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    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

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