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Negotiating Strategies in Bodily Injury Claims

Curriculum: Casualty Campus

Monday 1:30 - 3:00
Tuesday 8:00 - 9:30

Richard Nouza, JD, Claims Manager - Home Office, Central Insurance Companies
Christine A. Sullivan, CPCU, President, CAS Consulting, LLC

  • Identify the key components of an effective negotiation strategy
  • Build an effective negotiation strategy based on the merits of the case
  • Describe what tactics to employ to effectively negotiate a bodily injury claim
  • Apply the strategy and tactics to successfully negotiate the claim from the defense and plaintiff's point of view
  • Negotiating with Public Adjusters

    Curriculum: Adjusting Property

    Tuesday 10:30 - 12:00
    Monday 1:30 - 3:00

    Michael Barrett, CPCU, AIC, National General Adjuster, Engle Martin & Associates
    Michael Newman, IICRC, Senior Principal, Newman Construction Consulting

  • Review of common public adjuster means and methods of measuring losses
  • Evaluate good faith claims handling practices when investigating and evaluating losses
  • Highlight the importance of emotional intelligence in evaluating various public adjuster claim presentations
  • Identify strategies for successful negotiation and resolution of claims with public adjusters
  • Non-Binding Arbitration Strategies

    Curriculum: Alternate Dispute Resolution

    Monday 10:30 - 12:00
    Tuesday 8:00 - 9:30

    Thomas A. Keller, JD, Partner, Butler Weihmuller Katz Craig
    Mohammad Sherif, JD, Counsel, Cabrillo Holdings, LLC

  • Review situation of court-ordered non-binding arbitration prior to trial
  • Identify which claims may benefit from non-binding arbitration
  • Evaluate strategies to prepare for a successful arbitration
  • Compare arbitration statutes and rules across jurisdictions to identify trends and pitfalls

    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.



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