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A B C D E F G H I L M N P Q R S T U W

Negotiating Strategies in Bodily Injury Claims


Curriculum: Casualty Campus

Kevin T. Merriman, JD, Partner, Ward Greenberg Heller & Reidy
Richard Nouza, JD, Home Office Claims Manager, Central Insurance Companies
Meghan E. Ruesch, JD, Associate Attorney, Lewis Wagner, LLP
Christine A. Sullivan, CPCU, President, CAS Consulting, LLC

  • Identify the key components of an effective negotiation strategy
  • Build an effective negotiation strategy based on the merits of the case
  • Describe what tactics to employ to effectively negotiate a bodily injury claim
  • Apply the strategy and tactics to successfully negotiate the claim from the defense and plaintiff's point of view
  • Negotiating with Public Adjusters


    Curriculum: Adjusting Property

    Michael Barrett, CPCU, AIC, National General Adjuster, Engle Martin & Associates
    Michael Newman, IICRC, Senior Principal, Newman Construction Consulting

  • Review of common public adjuster means and methods of measuring losses
  • Evaluate good faith claims handling practices when investigating and evaluating losses
  • Highlight the importance of emotional intelligence in evaluating various public adjuster claim presentations
  • Identify strategies for successful negotiation and resolution of claims with public adjusters
  • NFIP Flood Insurance Certification: Part I


    Curriculum: Catastrophe

    James A. Sadler, CPCU, AIC, Special Asst. to the Director, FEMA
    Donald Waters, Insurance Examiner, FEMA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    Attendees must attend both “NFIP Flood Insurance Certification: Parts I and II” to earn their National Flood Insurance Program Certification.
  • NFIP Flood Insurance Certification: Part II


    Curriculum: Catastrophe

    James A. Sadler, CPCU, AIC, Special Asst. to the Director, FEMA
    Donald Waters, Insurance Examiner, FEMA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    Attendees must attend both “NFIP Flood Insurance Certification: Parts I and II” to earn their National Flood Insurance Program Certification.
  • Non-Binding Arbitration (Please provide title)


    Curriculum: Alternate Dispute Resolution

    Thomas A. Keller, JD, Partner, Butler Weihmuller Katz Craig

  • Please provide learning objectives. Thank you.
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    2019 Exhibit Booths and Sponsorships are now available.
    2019 Claims Conference information will be listed in the fall.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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