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Managing Claims Operations with New Tools


Curriculum: Management

Tim Bruffey, Vice President-Innovation, Accurence
William Galonski, CPCU, VP Claims, Western Reserve Group
Chris Karacalidis, Director- Property Claims, Grange Mutual Casualty Group

  • Identify opportunities for utilizing new tools to drive organizational improvements
  • Examine ways to integrate tools with problem-solving strategies
  • Execute improvements in operations utilizing process mapping and change management
  • Explore emerging technologies that take claims management to the next level
  • Manufacturing BI Claims: Mitigation With or Without Extra Expense


    Curriculum: Commercial Time Element Losses

    James Chin, JD, Shareholder, Carlton Fields
    Glenn Ricciardelli, Partner, MDD Forensic Accountants
    Joe Slane, Executive Vice President, Engle Martin & Associates

  • Describe issues encountered when adjusting Business Income losses involving manufacturing concerns, including the numerous opportunities for mitigating the loss
  • Review fundamental ISO policy elements of Business Income with and without Extra Expense, including period of restoration, due diligence & dispatch, obligation to mitigate, etc.
  • Evaluate accounting procedures in measuring Extra Expense and Expense to Reduce losses, including variable vs. fixed, continuing and non-continuing costs with manufacturing concerns
  • Review recent legal decisions from state and federal courts applicable to the terms and conditions of time element insurance policies
  • Mediation Techniques that Work


    Curriculum: Alternate Dispute Resolution

    Andy Rock, JD, Partner, The Rock Law Group, P.A.

  • Identify the qualities of a successful mediation
  • Evaluate strategies for mediation preparation
  • Describe persuasive presentation techniques to achieve success
  • Review ways to conclude mediation with enforceable settlement agreements
  • Misrepresentations: Coverage Considerations


    Curriculum: General Interest

    Randall Harvill, Property Manager, CSE Insurance Group
    Richard I. Woolf, JD, Partner, Baker Sterchi Cowden & Rice

  • Recognize fact scenarios giving rise to misrepresentations in the application and claim investigation
  • Identify coverage issues which arise when facts appear inconsistent with information presented earlier by the insured
  • Apply coverage principles to various fact scenarios to better address apparent misrepresentations in an application and claim
  • Mobile Apps for Adjusters


    Curriculum: Technology

    Nathan Clay, Dir.-CAT & Vendor Operations, American National P&C Group
    Ryan Matchack, Property Claims-HO Specialist, Grange Mutual Casualty Group

  • Please advise learning objectives. Thank you.
  • Multiple Suits From One Cause: Taking Charge


    Curriculum: Casualty Campus

    Thomas F. Glassman, JD, Shareholder, Bonezzy Switzer Polito & Hupp
    Jennifer Klase, CCPU, SCLA, CARE Manager, State Auto Insurance Cos.

  • Develop strategies to investigate and triage a loss involving dozens of claimants
  • Balance mounting a cost-effective defense while still properly protecting the insured
  • Identify when and how to settle claims en masse to protect the insured and minimize indemnity payments and defense costs
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    2019 Exhibit Booths and Sponsorships are now available.
    2019 Claims Conference information will be listed in the fall.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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