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A B C D E F G H I L M N P Q R S T U W

Managing Claims Operations with New Tools


Curriculum: Management

Tuesday 8:00 - 9:30
Wednesday 8:30 - 10:00

Tim Bruffey, Vice President-Innovation, Accurence
William Galonski, CPCU, VP Claims, Western Reserve Group
Chris Karacalidis, Director- Property Claims, Grange Mutual Casualty Group

  • Identify opportunities for utilizing new tools to drive organizational improvements
  • Examine ways to integrate tools with problem-solving strategies
  • Execute improvements in operations utilizing process mapping and change management
  • Explore emerging technologies that take claims management to the next level
  • Manufacturing BI Claims: With or Without Extra Expense


    Curriculum: Commercial Time Element Losses

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    James Chin, JD, Shareholder, Carlton Fields
    Glenn Ricciardelli, Partner, MDD Forensic Accountants
    Joe Slane, Executive Vice President, Engle Martin & Associates

  • Describe issues encountered when adjusting Business Income losses involving manufacturing concerns, including the numerous opportunities for mitigating the loss
  • Review fundamental ISO policy elements of Business Income with and without Extra Expense, including period of restoration, due diligence & dispatch, obligation to mitigate, etc.
  • Evaluate accounting procedures in measuring Extra Expense and Expense to Reduce losses, including variable vs. fixed, continuing and non-continuing costs with manufacturing concerns
  • Review recent legal decisions from state and federal courts applicable to the terms and conditions of time element insurance policies
  • Mediation Techniques that Work


    Curriculum: Alternate Dispute Resolution

    Tuesday 3:30 - 5:00
    Wednesday 1:30 - 3:00

    Andy Rock, JD, Partner, The Rock Law Group, P.A.

  • Identify the qualities of a successful mediation
  • Evaluate strategies for mediation preparation
  • Describe persuasive presentation techniques to achieve success
  • Review ways to conclude mediation with enforceable settlement agreements
  • Misrepresentations: Coverage Considerations


    Curriculum: General Interest

    Monday 10:30 - 12:00
    Tuesday 1:30 - 3:00

    Randall Harvill, Property Manager, CSE Insurance Group
    Richard I. Woolf, JD, Partner, Baker Sterchi Cowden & Rice

  • Recognize fact scenarios giving rise to misrepresentations in the application and claim investigation
  • Identify coverage issues which arise when facts appear inconsistent with information presented earlier by the insured
  • Apply coverage principles to various fact scenarios to better address apparent misrepresentations in an application and claim
  • Mobile Apps for Adjusters


    Curriculum: Technology

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Nathan Clay, Dir.-CAT & Vendor Operations, American National P&C Group
    Ryan Matchack, Property Claims-HO Specialist, Grange Mutual Casualty Group

  • Explore available apps that can assist claims adjusters
  • Highlight how apps can improve performance and efficiency for adjusters
  • Review the way apps are shifting and impacting the claim handling industry
  • Describe the advances and future impact of apps for adjusters
  • Highlight challenges and obstacles involved with usage of apps
  • Multiple Lawsuits From One Cause: Taking Charge


    Curriculum: Casualty Campus

    Tuesday 10:30 - 11:30
    Wednesday 1:30 - 2:30

    Thomas F. Glassman, JD, Shareholder, Bonezzi Switzer Polito & Hupp
    Jennifer Klase, CCPU, SCLA, CARE Manager, State Auto Insurance Cos.

  • Develop strategies to investigate and triage a loss involving dozens of claimants
  • Balance mounting a cost-effective defense while still properly protecting the insured
  • Identify when and how to settle claims en masse to protect the insured and minimize indemnity payments and defense costs
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    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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