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A B C D E F G H I L M N P Q R S T U W

Managing Claims Operations with New Tools


Curriculum: Management

Monday 1:30 - 3:00
Wednesday 8:30 - 10:00

Tim Bruffey, Vice President-Innovation, Accurence
William Galonski, CPCU ARM AIC, AVP-Property Claims & SIU, Grange Mutual Casualty Group
Travis Phifer, AIC, Sr. Claims Strategy Director, Ameriprise P&C Cos.

  • Identify opportunity areas for tool utilization to drive improvements
  • Evaluate and examine how to integrate tools
  • Execute on full value of new tools with change management
  • Explore emerging technologies that take it to the next level
  • Mediation: Planning for Success


    Curriculum: Alternate Dispute Resolution

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Phyllis Meier, Technical Claim Consultant, Amerisure Companies
    Jim Nulman, Cert. Civil/Appellate Mediator, Nulman Mediation Services

  • Describe pre-mediation preparation to effect positive outcomes
  • Develop strategies to maximize the chances for success at mediation
  • Plan mediation presentations for maximum impact
  • Create strategies to close final gaps
  • Misrepresentations: Coverage Considerations


    Curriculum: Property Coverage

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Richard Woolf, Attorney, Boyle Brasher LLC

  • Recognize fact scenarios giving rise to misrepresentations in the application and claim investigation
  • Identify coverage issues which arise when facts appear inconsistent with what was initially (or earlier) presented by the insured
  • Apply coverage principles to various fact scenarios to better address apparent misrepresentations in an application and claim
  • Mobile Apps for Adjusters


    Curriculum: Technology

    Tuesday 10:30 - 12:00
    Wednesday 1:30 - 3:00

    Loden Cullar-Ledford, Director of Customer Success, Livegenic Inc.
    Dean McCall, AIC SCLA, Director-Training/Development, American National P&C Group

  • Explore available apps that can assist claims adjusters
  • Highlight how apps can improve performance and efficiency for adjusters
  • Review the way apps are shifting and impacting the claim handling industry
  • Describe the advances and future impact of apps for adjusters
  • Highlight challenges and obstacles involved with usage of apps
  • Multiple Claimant Cases: Minimizing Exposure


    Curriculum: Casualty Campus

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Patricia Farve, AIC, Team Manager, Crawford & Company
    Kimberly Ramey, JD, Partner, Butler Weihmuller Katz Craig

  • Scrutinize court decisions from various jurisdictions addressing a carrier's duties and obligations when faced with multiple claimants and insufficient policy limits
  • Describe and illustrate effective strategies for investigating, evaluating and settling in good faith multiple claims with insufficient policy limits
  • Devise solutions to problems that frequently arise when attempting to resolve multiple claims with insufficient policy limits
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    Adapting to a World of Change

    Unlock a World of New Opportunities

    Network with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Change Your Perspective

    Mix-and-match your course selections from fourteen educational tracks with 100 sessions taught by industry leaders to prepare you for our changing world.

    Be Prepared

    Prepare for any challenge that comes your way by connecting with over 300 of the industry's leading service provider organizations at the Insurance Services Expo.



    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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