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Earthquake Claims Handling Accreditation


Curriculum: Catastrophe

Monday 3:30 - 5:00

Dan Dyce, CPCU, RPA, Consultant, Dan Dyce Consulting

  • Establish an accurate dollar estimate of covered earthquake damage
  • Describe the appropriate level of detail and documentation needed for an earthquake damage estimate
  • Review the California Earthquake Claims Mediation Program and California Fair Claims Handling requirements
  • Review state and federal programs designed to assist earthquake victims
    This session is a companion session to "Earthquake Damage Assessment & Repair.” Attendees can earn their California Earthquake Claims Handling Accreditation certificate after attending these two sessions.
  • Earthquake Damage Assessment & Repair


    Curriculum: Catastrophe

    Monday 1:30 - 3:00

    John Osteraas, Ph.D., PE, Group VP & Principal Engineer, Exponent

  • Identify earthquake-related damage and differentiate it from pre-existing conditions
  • Utilize public domain guidelines that help you assess earthquake damage and appropriately scope necessary repairs
  • Determine when to get a technical expert like an engineer involved and what a complete engineer’s report should include
  • This session is a companion session to "Earthquake Claims Handling Accreditation.” Attendees can earn their California Earthquake Claims Handling Accreditation certificate after attending these two sessions.
  • Electronic Data Coverage Issues


    Curriculum: Property Coverage

    Tuesday 1:30 - 3:00
    Wednesday 1:30 - 3:00

    Chad Dannewitz, Assist. Prop. Superintendent, EMC Insurance Companies
    Sean O'Brien, JD, Shareholder, Bradshaw Fowler Proctor et al

  • Identify common electronic data and e-commerce exposures
  • Describe the coverage provisions, exclusions, and endorsements that may apply to electronic data losses
  • Examine how courts have applied the direct physical loss requirement in the context of electronic data claims
  • Determine how to value loss of electronic data
  • Employee Theft/Employee Dishonesty


    Curriculum: Adjusting Property

    Tuesday 10:30 - 12:00

    Katie Duckett, Property Adjuster II, Liberty Mutual Insurance
    D.M. Studler, MAcc, CPA, CFF , Founding & Managing Member, SDC CPAs, LLC
    Regina Tobias, CFE, AIC, Senior Property Adjuster I, Liberty Mutual Insurance

  • Identify specific concerns and procedures when adjusting a commercial fidelity claim
  • Outline claim investigation procedures, including properly obtaining a proof of loss and utilizing a timeline of events
  • Evaluate issues, including the expanded definition of employee, inventory shortages, limits of liability and indirect loss
  • Review strategies for release & assignment, subrogation, and underwriting concerns
  • Environmental Loss Coverage


    Curriculum: Casualty Campus

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Ginny L. Peterson, JD, Partner, Kightlinger & Gray, LLP

  • Describe common environmental liability loss hazards that arise from the release of chemicals, mold, asbestos, lead and biological agents
  • Review provisions of commercial general liability and environmental impairment liability policies which may be triggered by such environmental liability loss hazards
  • Examine trigger of coverage and loss allocation for environmental liability loss hazards
  • Determine the alternative methods for identification of the policies triggered and the effect of continuing or/ and progressive damages on coverage
  • Assess available subrogation and contribution when multiple insurance policies are triggered for the same loss and/or continuing damage
  • Ethical Decision-Making: Choosing the Right Path


    Curriculum: General Interest

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Larry Mason, JD, Partner, Goldberg Segalla
    Crystal Uebelher, CPCU, Claims Attorney, SECURA Insurance Companies

  • Identify common ethical challenges in claims handling
  • Analyze potential risks of unethical claims handling practices
  • Discuss approaches to resolving ethical dilemmas
  • Explore the benefits of ethical claims handling
  • Evaluating Extensive Property Losses with Multiple Causes


    Curriculum: Large Property Losses

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Kenneth R. Gilvary, PE, President, Revizion Inc.
    Michael Kopsa, Comm'l Claims Manager, American Strategic Insurance

  • Identify the key issues to consider when handling a widespread loss with multiple perils
  • Effectively utilize experts, legal counsel, and other resources to evaluate risk and resolve complicated claim disputes
  • Organize and control large property loss claims involving multiple perils by implementing various key strategies
  • Extra Expense: Time Element Claims


    Curriculum: Commercial Time Element Losses

    Monday 1:30 - 2:30
    Wednesday 10:30 - 11:30

    Andrew T. Clark, Vice President, Meaden & Moore
    Shawn D. Woodie, CIC, AIC, AIS, Claims Examiner, Erie Insurance Group

  • Review the Extra Expense concepts based on the customary insuring agreements
  • Examine the potential challenges of Extra Expenses and loss mitigation verification
  • Review examples of the application of expense to reduce, pure extra expenses, increased cost of working, and expediting expenses
  • Explore examples of extra expenses and the interplay with the business income loss
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    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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