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Earthquake Claims Handling Accreditation


Curriculum: Catastrophe

Monday 3:30 - 5:00

Dan Dyce, CPCU RPA, Consultant, Dan Dyce Consulting

  • Establish an accurate dollar estimate of covered earthquake damage
  • Describe the appropriate level of detail and documentation needed for an earthquake damage estimate
  • Review the California Earthquake Claims Mediation Program, and California Fair Claims Handling requirements
  • Review State and Federal programs designed to assist earthquake victims
    This session is a companion session to "Earthquake Damage Assessment & Repair.” Attendees can earn their California Earthquake Claims Handling Accreditation certificate after attending these two sessions.
  • Earthquake Damage Assessment & Repair


    Curriculum: Catastrophe

    Monday 1:30 - 3:00

    John Osteraas, Phd PE, Group VP & Principal Engineer, Exponent

  • Identify earthquake-related damage and differentiate it from pre-existing conditions
  • Utilize public domain guidelines that help you assess earthquake damage and appropriately scope necessary repairs
  • Determine when to get a technical expert like an engineer involved and what a complete engineer’s report should include
  • This session is a companion session to "Earthquake Claims Handling Accreditation.” Attendees can earn their California Earthquake Claims Handling Accreditation certificate after attending these two sessions.
  • Economic Loss Doctrine: Its Scope & Practice


    Curriculum: Subrogation

    Tuesday 10:30 - 11:30
    Wednesday 1:30 - 2:30

    Marc P. Madonia, Esq., Counsel - Subrogation, Starr Insurance Holdings, Inc.
    Robert A. Stern, Esq., Partner, Clausen Miller P.C.

  • Describe the Economic Loss Doctrine, and its scope and application
  • Identify recovery claims that may involve the Economic Loss Doctrine
  • Devise strategies and arguments to avoid the application of the Economic Loss Doctrine
  • Effective Use of Surveillance in a Fraud Investigation


    Curriculum: Special Investigations/Fraud

    Monday 1:30 - 2:30
    Tuesday 3:30 - 4:30

    Steven A. Bodge, SCLA CFE, Major Case Manager, Nationwide Group
    Tomi L. Dorris, JD CFE, SIU Director-Midwest, Nationwide Group

  • Evaluate the value and pitfalls of surveillance as an investigative tool both in commercial claims and evaluating personal injury claims
  • Describe the legal issues in play, including stalking and spoliation
  • Consider the importance of a pre-surveillance investigative plan and managing surveillance efforts
  • Identify the components in the development of a surveillance plan for the most effective use of surveillance (video) to resolve a claim
  • Electronic Data Coverage Issues


    Curriculum: Property Coverage

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Chad Dannewitz, Sr. Property Supervisor, EMC Insurance Companies
    Sean O'Brien, JD, Shareholder, Bradshaw Fowler Proctor et al

  • Identify common electronic data and e-commerce exposures
  • Describe the coverage provisions, exclusions, and endorsements that may apply to electronic data losses
  • Examine how courts have applied the direct physical loss requirement in the context of electronic data claims
  • Determine how to value loss of electronic data
  • Emerging CGL Risks: Challenges for 2018 & Beyond


    Curriculum: Casualty Campus

    Monday 1:30 - 3:00
    Wednesday 10:30 - 12:00

    Larry Mason, JD, Partner, Goldberg Segalla
    Crystal Uebelher, JD CPCU, Claims Attorney, SECURA Insurance Companies

  • Identify new and emerging risks that CGL insurers should be prepared to evaluate
  • Analyze potential claim exposures for emerging risks
  • Explore relevant policy language and how courts may resolve coverage disputes based on current CGL forms
  • Employee Dishonesty: Navigating the Unknown


    Curriculum: Special Investigations/Fraud

    Monday 10:30 - 12:00
    Wednesday 8:30 - 10:00

    Patrick C. Gorman, JD, Associate, Jones, Skelton & Hochuli, PLC
    Michael Haugen, CPA CFE, Partner, HSNO Forensic Accountants

  • Identify high risk areas for employee dishonesty losses
  • Describe common employee dishonesty loss coverage and limitations
  • Prioritize steps taken to adjust employee dishonesty loss claims and identify related resources that are often necessary
  • Prepare a request for records and information commonly involved in verifying employee dishonesty claims
  • Establishing Realistic Business Income Loss Reserves


    Curriculum: Commercial Time Element Losses

    Monday 1:30 - 3:00
    Wednesday 8:30 - 10:00

    Scott Klaben, National General Adjuster, Zurich Financial Services NA
    Wayne D. Sowers, CPCU, Sr. Executive General Adjuster, Cunningham Lindsey
    Katharyn Thompson, CPA, Accountant, RGL Forensics

  • Identify specific information an adjuster should obtain in initial communications with the insured, e.g. how the business operates and the possible impact of the loss on operations
  • Assess the information provided and explore potential loss amounts using various scenarios
  • Determine the insureds needs for advances, evaluate the impact of the policy deductibles and waiting periods on the potential loss, and set up a protocol for making advances if appropriate
  • Reevaluate the preliminary results, establish the indemnity period, and determine the frequency of when to adjust the reserves and how best to present that request
  • Estimating with New Technologies


    Curriculum: Adjusting Property

    Tuesday 10:30 - 12:00
    Wednesday 1:30 - 3:00

    Robert Bragdon, Sr. Training Consultant, Hanover Insurance Group

  • Describe advances in mobile technology
  • Examine the pros and cons of tablets vs. laptops
  • Review integration with other emerging technologies (aerial mapping, storm tracking)
  • Outline the future of drones and their role in claims adjustments
  • Evaluating Extensive Property Losses with Multiple Causes


    Curriculum: Large Property Losses

    Monday 1:30 - 3:00
    Wednesday 8:30 - 10:00

    Kenneth R. Gilvary, PE, Executive Claims Adjuster, IAS Claim Services

  • Identify the key issues to consider when handling a widespread loss with multiple perils
  • Effectively utilize experts, legal counsel, and other resources to evaluate risk and resolve complicated claim disputes
  • Organize and control large property loss claims involving multiple perils by implementing various key strategies
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    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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