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A B C D E F H I L M N P Q R S T U W

Damage By Multiple Perils


Curriculum: Property Coverage

State Approved CE Credits:FL TX

Tuesday 10:30 - 11:30
Wednesday 8:30 - 9:30

Christopher M. Ramey, JD, Partner, Butler Weihmuller Katz Craig
Brandon L. Sipple, JD, VP, Coverage Director, Chubb

  • Identify multiple causes of loss and associated exclusions
  • Examine coverage nuances including the efficient proximate cause and concurrent cause doctrines where applicable
  • Evaluate potential changes in policy language due to recent case law and assess potential effects of such changes
  • Dealing with Challenging Customers


    Curriculum: General Interest

    State Approved CE Credits:

    Tuesday 8:00 - 9:30
    Wednesday 1:30 - 3:00

    Jim Jez, AIC SCLA MS, President, JEZ Insurance Consulting LLC

  • Identify the inherent factors that contribute/create conflict in the adjustment of claims
  • Recognize the characteristics of “situationally difficult” customers that adjusters commonly deal with
  • Describe the negative cycle of conflict and how to effectively counter it
  • Take control of the encounter and shape the outcome of events using a six-step approach
  • Declaratory Judgment Actions: How, When & Why?


    Curriculum: Casualty Campus

    State Approved CE Credits:FL

    Tuesday 8:00 - 9:30
    Wednesday 8:30 - 10:00

    Christopher W. Martin, JD, Partner, Martin Disiere Jefferson et al

  • Explore reasons for and against seeking a declaratory judgment
  • Assess the most effective time to bring a declaratory judgment action
  • Identify parties that should be joined in the declaratory judgment action
  • Address potential responses that an adverse party may have to the declaratory judgment action and examine methods to combat them
  • Defending Negligent Premises Security Claims


    Curriculum: Casualty Campus

    State Approved CE Credits:FL TX

    Monday 1:30 - 3:00
    Tuesday 1:30 - 3:00

    Oscar J. Cabanas, JD, Partner, Wicker Smith PA
    Kelly S. Klatt, CEO, Center for Security Solutions
    Michele Mecca, MCU Liability Claim Specialist, Zurich Financial Services NA

  • Identify issues and challenges of defending premises security claims
  • Describe tools to be used in combating premises security cases
  • Examine strategies in resolving and defending security claims today
  • Delivering Powerful Presentations


    Curriculum: General Interest

    State Approved CE Credits:

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Shameem Awan, CPCU AIC, Assistant Vice President, Amica Mutual Group
    Betsy Marotta, CPCU, AIC, AVP, P&C Claims, American National P&C Group

  • Explore strategies for becoming a better presenter
  • Discover techniques for developing powerful presentations
  • Demonstrate strategies to involve your audience
  • Examine practical approaches for cultivating confidence and maintaining audience engagement
  • Diminished Value in Auto Claims


    Curriculum: Casualty Campus

    State Approved CE Credits:FL TX

    Monday 1:30 - 2:30
    Wednesday 10:30 - 11:30

    Seth M. Friedman, JD, Partner, Lewis Brisbois
    Sari B. Marmur, JD, LLM, General Counselor, Travelers Companies

  • Examine the pertinent auto policy provisions that serve as the basis for policyholder diminished value claims
  • Define "diminished value" and describe the three general types of diminished value
  • Identify the jurisdictions that permit a policyholder to recover diminished value and discuss the reasons why jurisdictions are split on the issue
  • Analyze methods used by courts in those jurisdictions permitting recovery to calculate the diminished value
  • Diminution in Value, Cosmetic Damage & Matching


    Curriculum: Property Coverage

    State Approved CE Credits:FL NH TX

    Monday 3:30 - 4:30
    Tuesday 1:30 - 2:30

    Anthony Antonellis, JD, Attorney, Sloane and Walsh, LLP
    Sarah C. Huber, CPCU, Associate Examiner, Amica Mutual Group

  • Identify diminution in value and cosmetic damage issues in residential and commercial property losses
  • Evaluate the policy language upon which proponents maintain a basis for coverage and provide examples of policy language directly limiting coverage for diminution in value and cosmetic damage claims
  • Describe recent developments in case law throughout the nation
  • Outline recent trends and distinctions amongst different jurisdictions
  • Distribution Center Destruction: Managing the Loss


    Curriculum: Large Property Losses

    State Approved CE Credits:FL TX

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Kevin T. Dause, Senior Vice President, RCF Salvage
    Randy M. Grundy, President & EGA, RGACM
    Todd Roeder, CPA, Partner, HSNO The Forensics Firm

  • Evaluate coverage and loss scenarios for a distribution center affected by a major catastrophe
  • Review the need for and role of experts including building consultant, salvor, and accountant
  • Describe adjustment options with respect to the inventory
  • Examine multiple business interruption triggers, including ingress/egress, civil authority, and power outage
  • Clarify loss mitigation options with respect to extra expense
  • Driverless Cars: Liability & Coverage Issues


    Curriculum: Casualty Campus

    State Approved CE Credits:FL TX

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Tiffany M. Alexander, Esq., Partner, Tanenbaum Keale LLP
    Terrence L. Graves, Esq., Shareholder, Sands Anderson PC

  • Identify various parties who may be liable for loss arising out of the use of driverless vehicles such as manufacturers, engineers, designers, and retailers
  • Examine likely theories of liability that may be asserted against these potentially liable parties
  • Describe liability insurance coverage available to potentially liable parties
  • Explore the coordination of insurance coverage among these parties
  • Drones & Their Use in Claims


    Curriculum: Technology

    State Approved CE Credits:FL TX

    Tuesday 8:00 - 9:00
    Wednesday 10:30 - 11:30

    Charles Mondello, President, Property Drone Consortium
    Gary Sullivan, CPCU AIC, Assistant Professor, Mercyhurst University

  • Review the emerging regulatory environment for drone operations
  • Explore potential use cases for drone flights in claims
  • Describe hardware and software options available to support drone operations
  • Evaluate other issues, such as privacy concerns, that may impact successful drone operations
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    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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