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Cannabis Legalization: Claim & Underwriting Implications

Curriculum: Underwriting and Claims

Monday 3:30 - 5:00
Tuesday 8:00 - 9:30

Ronald J. Clark, JD, Shareholder, Bullivant Houser Bailey PC
Brenda Wells, Ph.D. CPCU AAI CRIS, Dir.-Risk Mgmt. & Insurance, East Carolina University

  • Identify issues involved in underwriting cannabis businesses where the product remains a Controlled Substance under federal law
  • Review common coverage forms typically used to insure these businesses
  • Describe "legal trends” in this developing area of the law
  • Evaluate unique challenges and strategies involved in adjusting various types of cannabis claims
  • Casualty Case Law Update

    Curriculum: Casualty Campus

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    Andrew Lambert, Director of Claims Operations, FedNat
    W. Lane Neilson, JD, Partner, Neilson & Associates, P.A.

  • Identify current casualty claim law trends across the nation
  • Evaluate current issues and improve your abilities to forecast court decisions
  • Analyze third-party liability factual scenarios
  • CAT Management: Adv. Mapping Technologies/GIS

    Curriculum: PLRB

    Monday 3:30 - 4:30
    Tuesday 1:30 - 2:30

    Peter J. Balingit, GISP, AVP-Catastrophe Services, PLRB
    Andrew Louchios, GISP, IT/Geospatial Specialist, PLRB

  • Utilize GIS technology for real-world storm and catastrophe studies
  • Analyze different GIS data sets that can assist CAT response efforts
  • Integrate GIS datasets and map services into your claims workflows
  • Conduct historical weather searches using PLRB's interactive mapping applications
  • CAT Planning & Response to Catastrophes

    Curriculum: Catastrophe

    Monday 10:30 - 12:00
    Wednesday 8:30 - 10:00

    Craig Sakraida, CPCU, AIC, Claims Director CAT Operations, Citizens Property Insurance
    Joseph Wagdy, INS, AIC, National Catastrophe Manager, Auto Club Enterprises Group

  • Prepare for the event with pre-season meetings to identify the resources and protocols needed to respond
  • Perform initial reconnaissance of the damaged area to evaluate severity and determine how best to deploy your resources
  • Improve your response by conducting ongoing evaluations and post-mortem sessions to improve the planning and response process
  • Changing Mindsets with Organizational Change

    Curriculum: Management

    Monday 1:30 - 2:30
    Tuesday 3:30 - 4:30

    Lisa Horn, CPCU, AIM, AIC, Director-Claim Technology, Western National Insurance
    Robert J. Wedoff, President, Envista Forensics

  • Define the psychology and evolution involved in change
  • Explore how failure to recognize the importance of change management in your initiative can jeopardize your success
  • Examine the challenges of effective communication based on roles within the organization
  • Describe strategies to overcome resistance to change and optimize success for your initiative
  • Claims Analytics: Insights & Expertise

    Curriculum: Management

    Monday 3:30 - 5:00
    Wednesday 10:30 - 12:00

    Janet Davis, AVP-Analytics Integration Lead, Chubb
    Veena Gregoire, Head of Claims Analytics, NA, Allianz Global Corp. & Spec.

  • Identify strategies for claims examiners to improve outcomes with predictive analytics
  • Describe the impact of claims outcomes on the company's financial results
  • Discover how to successfully integrate analytics into the adjusting process
  • Connect the dots on how claims can work collaboratively through a cross-functional process to drive extraordinary results
  • Climate Change: Impacts, Claims & Preparations

    Curriculum: Underwriting and Claims

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    John A. Lee, JD, Partner, Goldberg Segalla

  • Define the underlying science behind climate change
  • Identify potential future regional impacts related to climate change
  • Explore efforts by the insurance industry to model and prepare for future impacts
  • Review current legal developments related to climate change
  • Identify insurance policy provisions that could impact whether climate change claims are covered
  • Competition for Next Generation Claims Talent

    Curriculum: General Interest

    Monday 3:30 - 5:00
    Tuesday 10:30 - 12:00

    James R. Jones, CPCU, AIC, ARM, Exec. Dir.-Katie School-Ins., Illinois State University

  • Describe key trends and issues affecting recruiting of next generation talent
  • Avoid common mistakes made in recruiting and attempting to retain talent
  • Explore the motivations for the next generation
  • Identify how claims organizations can motivate next generation talent to retain talent
  • Conditional Settlement Demands: Defusing Third-Parties’ Tactics

    Curriculum: Casualty Campus

    Wednesday 3:30 - 4:30
    Tuesday 10:30 - 11:30

    Brady Yntema, JD, Partner, Goldberg Segalla

  • Identify tactics by claimants’ attorneys that are meant to trigger bad faith set-ups in policy-limit demands
  • Analyze the carrier’s basic duty to settle claims in good faith and the consequences of failing to fulfill this duty
  • Evaluate factual scenarios as well as conditions imposed on policy-limit demands by claimants’ attorneys
  • Compare steps to help defuse a bad faith set-up
  • Confronting the “Reptile Theory”

    Curriculum: Casualty Campus

    Wednesday 10:30 - 12:00
    Tuesday 1:30 - 3:00

    Kenneth Bunn, AIC, AVP, Claims, Builders Mutual Insurance
    JD Keister, JD, Attorney, MGC Insurance Defense

  • Examine considerations for litigation
  • Analyze the foundations of the Reptile Theory and the teachings of Ball and Keenan
  • Compare the various ways plaintiff attorneys are putting the Reptile Theory into action across the country
  • Identify how to spot the reptile and manage a claim before suit is filed
  • Contents Claims Adjustments that Sizzle

    Curriculum: Adjusting Property

    Monday 3:30 - 5:00
    Wednesday 10:30 - 12:00

    Todd Breton, Project Manager, Germania Insurance
    Deborah Johnson, President & CEO, Contents Adjuster Team, LLC

  • Evaluate the strengths and weaknesses of traditional personal property adjustments
  • Identify the most critical features of contents adjustments
  • Review ways to increase your expertise in handling contents claims
  • Explore the differences between Customer Attention and Customer Service
  • Contractors' Equipment Claim Challenges

    Curriculum: Adjusting Property

    Tuesday 10:30 - 12:00
    Wednesday 8:30 - 10:00

    Andrew Norris, Major Case Director, Hanover Insurance Group
    James Wood, Executive General Adjuster, Hanover Insurance Group

  • Examine and apply policy coverages in a variety of contractors' equipment losses
  • Evaluate issues with scope of damage and reparability with specialty equipment
  • Review valuation provisions and settlement strategies with various contractors' equipment claims
  • Contractual Indemnity & Additional Insureds Liability

    Curriculum: Casualty Campus

    Monday 10:30 - 12:00
    Tuesday 1:30 - 3:00

    John S. Hanlon, SCLA, Complex Claims Unit Manager, Selective Insurance Group
    Dan Kohane, JD, Senior Partner, Hurwitz & Fine, P.C.

  • Distinguish between an insurer's obligations to those who qualify as additional insureds and those who benefit from contractual indemnity obligations
  • Evaluate how tenders of defense and indemnity should be made under both policy and trade agreement
  • Describe the protocols to consider when tenders are received under both insurance policy and contracts
  • Identify the relevant factors when sending or receiving tenders
  • Coverage Challenges with Common Property Endorsements

    Curriculum: Property Coverage

    Tuesday 8:00 - 9:30
    Monday 10:30 - 12:00

    Anthony Antonellis, JD, Attorney, Sloane and Walsh, LLP
    Nicholas J. Macera, AIC, AINS, Sr. Claims Examiner, Amica Mutual Group
    Mark E. Wilson, CPCU, Head of Claims-Marine & Surety, Hanover Insurance Group

  • Dissect critical provisions contained in common property endorsements, such as sewer and drain backups, mold/fungi, cosmetic damage, and hurricane deductibles, among others
  • Evaluate new and emerging commercial and homeowners property endorsements and their implications for established claim adjusting practices
  • Identify frequent and unique coverage issues arising from common property endorsements
  • Describe recent court rulings impacting the application of common property endorsements
  • Craft Beverage Risk: Analysis & Adjustment

    Curriculum: Underwriting and Claims

    Monday 1:30 - 2:30
    Tuesday 3:30 - 4:30

    Donald Seitz, CPCU, National Program Director, Cincinnati Insurance Companies

  • Evaluate exposures to fire/explosion, product liability, and alcohol service
  • Identify property and liability controls designed to minimize loss potential
  • Review industry loss leaders and claim examples
  • Describe frequently asked claim handling questions
  • Criminal Acts, Terrorism & Liability Claims

    Curriculum: Casualty Campus

    Monday 1:30 - 3:00
    Tuesday 1:30 - 3:00

    Bradford S. Purcell, JD, Partner, Purcell & Wardrope Chartered

  • Identify who is potentially liable for criminal acts, including terrorism
  • Review the theories of liability against typical target defendants
  • Evaluate defenses available to the target defendants
  • Describe the unique challenges and exposures with litigation arising out of criminal acts
  • Customer Service Markers for Success

    Curriculum: General Interest

    Tuesday 10:30 - 12:00
    Wednesday 10:30 - 12:00

    Dean McCall, AIC, AIM, ARM, SCLA, AVP, P&C Claims Training, American National P&C Group
    Marc Wolin, President & CEO, Seneca Insurance Group

  • Examine the many ways to deliver exceptional claims customer service
  • Help set customer service expectations as you adjust various claims
  • Review ways to salvage adjustments that have gone sour
  • Evaluate opportunities to build your own vital customer-centric claim organization

    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.



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