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CAT Management: Adv. Mapping Technologies/GIS


Curriculum: PLRB

State Approved CE Credits: FL

Monday 3:30 - 5:00
Tuesday 1:30 - 3:00

Peter J. Balingit, GISP, AVP-Catastrophe Services, PLRB
Andrew Louchios, GISP, IT/Geospatial Specialist, PLRB

  • Utilize GIS technology for real-world storm and catastrophe studies
  • Analyze different GIS data sets that can assist CAT response efforts
  • Integrate GIS datasets and map services into your claims workflows
  • Conduct historical weather searches using PLRB's interactive mapping applications
  • CAT Planning & Response to Hurricanes


    Curriculum: Catastrophe

    State Approved CE Credits: FL TX

    Tuesday 1:30 - 3:00
    Wednesday 10:30 - 12:00

    Craig Sakraida, CPCU AIC, Claims Director CAT Operations, Citizens Property Insurance
    Jimmy Young, Catastrophe Claims Manager, Auto Club Enterprises Group

  • Prepare for the event with pre-season meetings to identify the resources and protocols needed to respond
  • Perform initial reconnaissance of the damaged area to evaluate severity and determine how best to deploy your resources
  • Improve your response by conducting ongoing evaluations and post-mortem sessions to improve the planning and response process
  • Catastrophic Injury Damages Models


    Curriculum: Casualty Campus

    State Approved CE Credits: FL TX

    Tuesday 8:00 - 9:00
    Wednesday 1:30 - 2:30

    Clint V. Cox, IV, JD, MS, Owner/Partner, COX P.L.L.C.
    Howard Zandman, CPA, MAFF , Partner, Aprio

  • Describe damages models used by plaintiffs in catastrophic bodily injury claims
  • Examine the bases for these models, their elements, how each element is proven, and methods to defend against their use
  • Explore methods that the defense can employ to construct responsive, alternative models
  • Identify experts critical to constructing a damages model
  • Changing Mindsets with Organizational Change


    Curriculum: Management

    State Approved CE Credits:

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    Deborah Jansen, AVP-Dir. Organizational Dev., Main Street America Group
    Robert J. Wedoff, President, Envista Forensics

  • Define the psychology and evolution involved in change
  • Explore how failure to recognize the importance of change management in your initiative can jeopardize your success
  • Examine the challenges of effective communication based on roles within the organization
  • Describe strategies to overcome resistance to change and optimize success for your initiative
  • Claims Advanced Analytics & Business Intelligence


    Curriculum: Management

    State Approved CE Credits: FL

    Monday 3:30 - 5:00
    Tuesday 3:30 - 5:00

    Janet Davis, AVP-Analytics Integration Lead, Chubb
    Veena Gregoire, Head of Claims Analytics, NA, Allianz Global Corp. & Spec.
    Liliana Lopez, AVP-Business Intelligence, Chubb

  • Describe the impact claims operational performance has on the company's income statement
  • Connect the dots on how claims can work through a cross-functional process to drive profitable business
  • Define, influence, and lead the business intelligence lifecycle
  • Identify strategies for claims examiners to improve outcomes with predictive analytics
  • Claims Contents: Avoiding the Pain


    Curriculum: Adjusting Property

    State Approved CE Credits: FL

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Todd Breton, Project Manager, Germania Insurance
    Tyler Sawatzky, National Field Manager, edjuster

  • Describe how effective communications often deliver dispute-free contents settlements
  • Apply policy conditions and depreciation fairly, accurately, and consistently with a variety of claim scenarios
  • Explore common sense, good faith contents claim handling protocols
  • Claims Handling for Construction Site Accidents


    Curriculum: Casualty Campus

    State Approved CE Credits: FL OK TX

    Monday 10:30 - 12:00
    Tuesday 10:30 - 12:00

    Jeffrey Price, CPCU AIC SCLA, Corporate Technical Director, Main Street America Group
    Anna Torres, Esq, Partner, Torres Law Group

  • Explore procedures essential to effectively investigate the accident site
  • Describe potential theories of liability and identify the parties who may liable
  • Pinpoint parties who are additional insureds under the named insured's liability coverage and determine relevant coverage exclusions
  • Identify other carriers who are on the risk and assess coverage priorities when multiple policies are involved
  • Anticipate a claimant's damages model and discuss how its elements are proven
  • Claims Strategies When Working with Public Adjusters


    Curriculum: Adjusting Property

    State Approved CE Credits: FL TX

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Boyd Beadles, President, Cavalry Construction
    Chad Fuller, VP-Sales & Marketing, Cavalry Construction
    Todd M. Tippett, JD, Partner, Zelle LLP

  • Identify the purpose and proper role of a public adjuster
  • Review state statutes in various jurisdictions that impact a public adjuster’s duties and responsibilities
  • Describe effective strategies to communicate with public adjusters and insureds in a variety of claim scenarios
  • Evaluate strategies for resolving differences with a public adjuster
  • Claims with Emerging Building Technologies


    Curriculum: Adjusting Property

    State Approved CE Credits: FL NH OK TX

    Monday 10:30 - 12:00
    Tuesday 10:30 - 12:00

    John W. Glissmeyer, Strategic Training Manager, Xactware
    Jeff Taxier, Education & Training Manager, American Technologies, Inc.

  • Describe 2017-2018 trends in residential and commercial construction
  • Identify the most common items included in restoration and remodeling
  • Locate common and unusual restoration items to complete a more accurate estimate
  • Commercial Claim Building Code Scenarios


    Curriculum: Adjusting Property

    State Approved CE Credits: FL TX

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    Stuart A. Mintz, AIC RPA, AVP/Sr. International EGA, Custard Insurance Adjusters
    Harry Parrish, President/CEO, Construction Services Company

  • Describe the challenging building code landscape with commercial structural losses
  • Develop building code strategies for a variety of commercial building claims
  • Review a six-step process that adjusters can use to avoid "building code surprises" with these claims
  • Identify salient parts of an effective building code presentation appealing a local official's decision
  • Confronting the “Reptile Theory”


    Curriculum: Casualty Campus

    State Approved CE Credits: FL NH OK TX

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Kenneth Bunn, AIC, AVP, Claims, Builders Mutual Insurance Co.
    JD Keister, JD, Attorney, MGC Insurance Defense

  • Examine considerations for litigation
  • Analyze the foundations of the Reptile Theory and the teachings of Ball and Keenan
  • Compare the various ways plaintiff attorneys are putting the Reptile Theory into action across the country
  • Identify how to spot the reptile and manage a claim before suit is filed
  • Strategize ways to effectively and efficiently defend against a reptile case during discovery
  • Construction Defect Claims: CGL Coverage Issues


    Curriculum: Casualty Campus

    State Approved CE Credits: FL NH OK TX

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    John Mumford, JD, Partner, Hancock Daniel Johnson et al

  • Survey trends in liability claims against builders and subcontractors
  • Describe differences in coverage issues relating to contractors, subcontractors, additional insureds, and indemnitees
  • Scrutinize key terms in the policy's insuring agreement and examine national trends and legislation as to what constitutes an “occurrence”
  • Analyze key CGL exclusions and exceptions, including the “damage to property,” “your work,” and others
  • Contractual Indemnity & Additional Insured Liability


    Curriculum: Casualty Campus

    State Approved CE Credits: FL NH OK TX

    Tuesday 8:00 - 9:30
    Wednesday 1:30 - 3:00

    John S. Hanlon, Complex Claims Unit Manager, Selective Insurance Group
    Dan Kohane, JD, Senior Partner, Hurwitz & Fine, P.C.

  • Distinguish between an insurer's obligations to those who qualify as additional insureds and those who benefit from contractual indemnity obligations
  • Evaluate how tenders of defense and indemnity should be made under both policy and trade agreements
  • Describe the protocols to be considered when tenders are received under both insurance policies and contracts
  • Identify the relevant factors when sending or receiving tenders
  • Craft Beverage Risk: Analysis & Adjustment


    Curriculum: Underwriting

    State Approved CE Credits: FL

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    Dan Mullen, Assoc. Manager-Casualty Claims, Cincinnati Insurance Companies
    Brian Philpot, AIC SCLA, Assoc. Superintendent-Property, Cincinnati Insurance Companies
    Donald Seitz, CPCU, National Program Director, Cincinnati Insurance Companies

  • Evaluate exposures to fire/explosion, product liability, and alcohol service
  • Identify property and liability controls designed to minimize loss potential
  • Review industry loss leaders and claim examples
  • Describe frequently asked claim handling questions
  • Critical Damages Issues: Property Subrogation Claims


    Curriculum: Subrogation

    State Approved CE Credits: FL NH OK TX

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Kerry C. Crawford, AIC, Senior Claims Specialist, Sompo International
    David H. Fisk, JD, Director, Kane Russell Coleman & Logan

  • Identify damages issues that frequently arise in property subrogation claims
  • Describe recent trends regarding what damages are recoverable in property subrogation claims
  • Distinguish the calculation of damages in a first-party claim from what is recoverable in a third-party subrogation claim
  • Effectively establish recoverable damages through sworn testimony and know when to rely on outside expertise to establish recoverable damages
  • Cyber Risks: Trends & Exposures


    Curriculum: Technology

    State Approved CE Credits: FL

    Wednesday 3:30 - 5:00
    Tuesday 10:30 - 12:00

    Thomas B. Caswell, JD, Partner, Zelle LLP
    Jeffrey Morgan, Executive General Adjuster, Charles Taylor Adjusting

  • Identify the trends and risk vectors in hacking activity
  • Describe the evolving cyber exposures faced by different industries
  • Explore the advances in ethical hacking, penetration testing, and other methods of protection
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    Adapting to a World of Change

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    Network with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Change Your Perspective

    Mix-and-match your course selections from fourteen educational tracks with 100 sessions taught by industry leaders to prepare you for our changing world.

    Be Prepared

    Prepare for any challenge that comes your way by connecting with over 300 of the industry's leading service provider organizations at the Insurance Services Expo.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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