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Adjusting Property Alternate Dispute Resolution Casualty Campus Catastrophe Commercial Time Element Losses General Interest Large Property Losses Management PLRB Property Coverage Special Investigations/Fraud Subrogation Technology Underwriting

Adjusters, Fire Claims & 21st Century Technology

Ulises Castellon, CPCU, Chief Operating Officer, Fire Cause Analysis
Douglas K. Wood, JD, Member, Clark Hill PLC

  • Explore the impact of modern technology and products – including the Internet of Things (“IoT”), eCigs, lithium batteries, hash oil labs, etc. – and their use or misuse, on fire claims and investigations
  • Evaluate the reliability of your fire experts’ methodology against modern-day professional standards
  • Describe practical tips to effectively manage investigations of fire claims or cases involving emerging products, technologies, and the Internet of Things – “IoT”
  • Adjusting Manufacturing & Equipment Loss Claims

    Brian Caputo, Senior General Manager, BAMCOR, a BELFOR Company
    Micah Thoman, AIC, AIC-M, National General Adjuster, McLarens

  • Identify common types of machinery (and equipment) losses
  • Evaluate options for repair vs. replacement of machinery, including losses with obsolete, customer, or long-lead time equipment
  • Review approximate costs and time associated with various equipment repairs
  • Highlight various resources available to help adjusters formulate strategies with machinery losses
  • Art -- Please advise title

    Heather Becker, CEO, The Conservation Center

  • Please provide learning objectives. Thank you
  • Assignment of Benefits: Policy Giveaway

    Michael Guerra, Dir.-Claims, Claims Governance, Citizens Property Insurance
    Joshua Schone, CAT Team Manager, Auto Club Enterprises Group
    Nathan M. Thompson, JD, Manager-Claims Legal Services, Citizens Property Insurance

  • Describe what an assignment of benefits contract is and who benefits from it
  • Review how assignment of benefit contracts comport with the established law in various jurisdictions
  • Identify “red flags” for potential fraud involved with assignment of claim presentations
  • Evaluate various strategies to help navigate your customer's claim through the waters of an assignment of benefits situation
  • Building Code Issues: Residential Losses & ICC Developments

    Craig Burgess, State Building Commissioner, IN Dept. of Homeland Security
    Wes Jordan, Engineer, Rimkus Consulting Group, Inc.
    Ed Rensink, Principal, RTM Consultants, Inc.

  • Please provide learning objectives. Thank you.
  • Building Code Questions with Commercial Loss Adjustments

    Randy M. Grundy, RPA, President & EGA, RGACM
    Steven M. Gunn, PE, Engineer, Keeler-Webb Associates
    Michael Popich, Supv.-Bureau of Const. Svcs., City of Indianapolis

  • Review the coverage and limitations provided under Ordinance & Deficiency provision in commercial policies
  • Describe how various types of Codes particularly impact commercial structures and losses
  • Evaluate various claims scenarios and work thru issues involving when the code applies, its impact on the adjustment and most importantly, how differences can be resolved
  • Contents Claims Adjustments that Sizzle

    Todd Breton, Project Manager, Germania Insurance
    Deborah Johnson, President & CEO, Contents Adjuster Team, LLC

  • Evaluate the strengths and weaknesses of traditional personal property adjustments
  • Identify the most critical features of contents adjustments
  • Review ways to increase your expertise in handling contents claims
  • Explore the differences between Customer Attention and Customer Service
  • Contractors Equipment Claims Challenges (Please advise title)

    Debra Brickner, Sr. National Claims Director, W. R. Berkley Group
    Tom Fergus, Heavy Equip. Claims Specialist, N. E. Truck & Equip. Claims

  • Please provide learning objectives. Thank you.
  • Employee Theft/Employee Dishonesty

    Katie Duckett, Property Adjuster II, Liberty Mutual Insurance
    D.M. Studler, MAcc, CPA, CFF , Founding & Managing Member, SDC CPAs, LLC
    Regina Tobias, CFE, Senior Property Adjuster I, Liberty Mutual Insurance

  • Identify specific concerns and procedures when adjusting a commercial fidelity claim
  • Outline claim investigation procedures, including properly obtaining a proof of loss and utilizing a timeline of events
  • Evaluate issues, including the expanded definition of employee, inventory shortages, limits of liability and indirect loss
  • Review strategies for release & assignment, subrogation, and underwriting concerns
  • Hail Damage to Building Structures (Please provide title)

    Robert A. Danielson, Senior Engineer, Haag Engineering Co.
    Matt Livingston, Vendor Programs & Education, HVAC Investigators LLC

  • Please advise learning objectives; Thank you.
  • Interplay of Computer Fraud, Funds Transfer Fraud

    Katie Duckett, Property Adjuster II, Liberty Mutual Insurance
    D.M. Studler, MAcc, CPA, CFF , Founding & Managing Member, SDC CPAs, LLC
    Regina Tobias, CFE, Senior Property Adjuster I, Liberty Mutual Insurance

  • Describe the types of claims that may be anticipated with cyber security losses
  • Evaluate the various coverages apply that might apply
  • Identify the various duties often required by the insured
  • Review resources to help respond to cyber security, computer fraud, and ransomware claims
  • Negotiating with Public Adjusters

    Michael Barrett, CPCU, AIC, National General Adjuster, Engle Martin & Associates
    Michael Newman, IICRC, Senior Principal, Newman Construction Consulting

  • Review of common public adjuster means and methods of measuring losses
  • Evaluate good faith claims handling practices when investigating and evaluating losses
  • Highlight the importance of emotional intelligence in evaluating various public adjuster claim presentations
  • Identify strategies for successful negotiation and resolution of claims with public adjusters
  • Products that Fail (Please provide title)

    Dwayne Sloan, Manager-Building Materials, UL LLC

  • Please provide learning objectives; thank you.
  • Resolving Difficult Claims: Strategies for Property Adjusters

    Jonathan Barger, JD, Attorney, Butler Weihmuller Katz Craig
    Nanci L. Smilie, CPCU, AIC, Property Claims Specialist, Erie Insurance Group
    Judy Spoerlein, Senior Examiner, Liberty Mutual Insurance

  • Identify common areas of disagreement in commercial and personal lines claims
  • Distinguish factors driving disputes from the insured’s perspective and the insurer’s perspective
  • Develop approaches for effective communication with insureds
  • Utilize strategies for resolving disputes in an amicable fashion in claim scenarios
  • Smart Buildings & Claims Forensic Investigations

    Robert Bragdon, AIC, PCLS, Sr. Training Consultant, Hanover Insurance Group
    Mark Majewski, Ph.D., PE, Project Engineer, Envista Forensics

  • Describe how active building monitoring systems and smart building technologies operate to form the “Internet of Things”
  • Review information obtainable from building systems and their application to events prior to and subsequent to the loss
  • Utilize smart building system information in a variety of claims case studies
  • Tree, Shrub & Plant Loss Measurement

    Jennifer G. Horn, RLA, DBI Construction Consultants

  • Identify damage to the living parts of construction
  • Determine repair and replacement options for landscaping items
  • Review loss measurement techniques for new and old growth plants
  • Recognize the non-living parts of the built landscape and their impact on cost
  • Water Mitigation, Mold & Wind-Driven Rain Issues

    Daniel Bernazzani, Ph.D., SVP Environmental Division, YOUNG & Associates
    Robert J. Donahue, Jr., AIC, National Training Manager, Sedgwick
    Edward N. Jones, VP-Education/Oper. Excellence, CodeBlue, LLC

  • Evaluate appropriate procedures for contractors during the mitigation process
  • Describe situations when water or mold damage standards and guidelines are appropriate
  • Review the importance of coverage issues with wind-driven rain
  • Describe accurate records needed for mitigation efforts in a variety of claim scenarios
  • Analyze contractors’ scope of work for reasonableness and accuracy
  • Wildfires: Highlights from the Field

    Russ Nassof, President, RiskNomics LLC

  • Explain the “Signature” method of identifying wildfire damage how it differs from other methods currently in use
  • Describe the required steps to produce a “Signature” investigation of wildfire damage
  • Evaluate the reports from industrial hygienists regarding wildfire causation and proposed remediation
  • Establish a remediation protocol for identified wildfire smoke damage
  •  


    2019 Exhibit Booths and Sponsorships are now available.
    2019 Claims Conference information will be listed in the fall.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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