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A B C D E F G H J K L M N O P Q R S T U W

Joseph Wagdy

CAT Planning & Response to Catastrophes

Monday 10:30 - 12:00
Wednesday 8:30 - 10:00

Craig Sakraida, CPCU, AIC, Claims Director CAT Operations, Citizens Property Insurance
Joseph Wagdy, INS, AIC, National Catastrophe Manager, Auto Club Enterprises Group

  • Prepare for the event with pre-season meetings to identify the resources and protocols needed to respond
  • Perform initial reconnaissance of the damaged area to evaluate severity and determine how best to deploy your resources
  • Improve your response by conducting ongoing evaluations and post-mortem sessions to improve the planning and response process
  • Donald Waters

    NFIP Flood Insurance Certification: Part I

    Tuesday 8:00 - 12:00

    James A. Sadler, CPCU, AIC, Special Asst. to the Director, FEMA
    Donald Waters, Insurance Examiner, FEMA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    Attendees must attend both “NFIP Flood Insurance Certification: Parts I and II” to earn their National Flood Insurance Program Certification.
  • Donald Waters

    NFIP Flood Insurance Certification: Part II

    Tuesday 1:30 - 5:00

    James A. Sadler, CPCU, AIC, Special Asst. to the Director, FEMA
    Donald Waters, Insurance Examiner, FEMA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    Attendees must attend both “NFIP Flood Insurance Certification: Parts I and II” to earn their National Flood Insurance Program Certification.
  • Stephanie Watson

    Engaging Remote Talent & Enhancing Inclusion

    Tuesday 8:00 - 9:00
    Wednesday 8:30 - 9:30

    Stephanie Watson, AVP-Human Resources, Nationwide Group

  • Provide clear guidance, expectations, and management of remote workers
  • Foster engagement with remote workers
  • Measure and enhance remote team building
  • Align Diversity and Inclusion initiatives within your organization
  • Robert J. Wedoff

    Changing Mindsets with Organizational Change

    Monday 1:30 - 2:30
    Tuesday 3:30 - 4:30

    Lisa Horn, CPCU, AIM, AIC, Director-Claim Technology, Western National Insurance
    Robert J. Wedoff, President, Envista Forensics

  • Define the psychology and evolution involved in change
  • Explore how failure to recognize the importance of change management in your initiative can jeopardize your success
  • Examine the challenges of effective communication based on roles within the organization
  • Describe strategies to overcome resistance to change and optimize success for your initiative
  • Nicole Weir

    Social Media Liability Exposures & Coverage

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Kevin T. Merriman, JD, Partner, Ward Greenberg Heller & Reidy
    Meghan E. Ruesch, JD, Associate Attorney, Lewis Wagner, LLP
    Nicole Weir, JD, Senior Claims Attorney, SECURA Insurance Companies

  • Examine liability exposures and coverage for cyberbullying and other conduct arising out of social media use
  • Explore present and emerging causes of action enhanced or generated by social media use
  • Assess coverage issues under personal and commercial liability policies for social media-related claims
  • Brenda Wells

    Cannabis Legalization: Claim & Underwriting Implications

    Monday 3:30 - 5:00
    Tuesday 8:00 - 9:30

    Ronald J. Clark, JD, Shareholder, Bullivant Houser Bailey PC
    Brenda Wells, Ph.D. CPCU AAI CRIS, Dir.-Risk Mgmt. & Insurance, East Carolina University

  • Identify issues involved in underwriting cannabis businesses where the product remains a Controlled Substance under federal law
  • Review common coverage forms typically used to insure these businesses
  • Describe "legal trends” in this developing area of the law
  • Evaluate unique challenges and strategies involved in adjusting various types of cannabis claims
  • Gus Wheeler

    Mediation Techniques & Strategies that Work

    Tuesday 3:30 - 5:00
    Wednesday 1:30 - 3:00

    Andy Rock, JD, Partner, The Rock Law Group, P.A.
    Gus Wheeler, General Adjuster, Hartford Insurance Group

  • Describe optimal strategies to employ when preparing for a mediation
  • Identify qualities that contribute to a successful mediation
  • Demonstrate persuasive presentation techniques to enhance negotiation leverage
  • Evaluate steps to take to conclude mediation with enforceable settlements
  • Kevin Willging

    Bad Faith Damages in Third-Party Claims

    Tuesday 10:30 - 12:00
    Wednesday 10:30 - 12:00

    Asim K. Desai, JD, Partner, Gordon & Rees, LLP
    Kevin Willging, JD, Executive Counsel, Travelers Companies

  • Spot warning signs of bad-faith exposure in third-party contexts
  • Review emerging bad-faith issues and trends in the third-party claims
  • Identify warning signs of bad faith "set-ups" by third-party claimants and develop responsive action plans
  • Kenneth P. Williams

    Autonomous Vehicles: Liability & Coverage Issues

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Kenneth P. Williams, JD, Shareholder, Segal McCambridge Singer et al

  • Identify various parties who may be liable for loss arising out of the use of driverless vehicles such as manufacturers, engineers, designers, and retailers
  • Examine likely theories of liability that may be asserted against these potentially liable parties
  • Describe liability insurance coverage available to potentially liable parties
  • Explore the coordination of insurance coverage among these parties
  • Mark E. Wilson

    Coverage Challenges with Common Property Endorsements

    Tuesday 8:00 - 9:30
    Monday 10:30 - 12:00

    Anthony Antonellis, JD, Attorney, Sloane and Walsh, LLP
    Nicholas J. Macera, AIC, AINS, Sr. Claims Examiner, Amica Mutual Group
    Mark E. Wilson, CPCU, Head of Claims-Marine & Surety, Hanover Insurance Group

  • Dissect critical provisions contained in common property endorsements, such as sewer and drain backups, mold/fungi, cosmetic damage, and hurricane deductibles, among others
  • Evaluate new and emerging commercial and homeowners property endorsements and their implications for established claim adjusting practices
  • Identify frequent and unique coverage issues arising from common property endorsements
  • Describe recent court rulings impacting the application of common property endorsements
  • Marc Wolin

    Customer Service Markers for Success

    Tuesday 10:30 - 12:00
    Wednesday 10:30 - 12:00

    Dean McCall, AIC, AIM, ARM, SCLA, AVP-P&C Claims Training, American National P&C Group
    Marc Wolin, President & CEO, Seneca Insurance Group

  • Examine the many ways to deliver exceptional claims customer service
  • Help set customer service expectations as you adjust various claims
  • Review ways to salvage adjustments that have gone sour
  • Evaluate opportunities to build your own vital customer-centric claim organization
  • Douglas K. Wood

    Adjusters, Fire Claims & 21st Century Technology

    Tuesday 10:30 - 12:00
    Wednesday 10:30 - 12:00

    Ulises Castellon, CPCU, Chief Operating Officer, Fire Cause Analysis
    Douglas K. Wood, JD, Trial Attorney, Law Offices of Matthew Salazar

  • Explore the impact of modern technology and products – including the Internet of Things (“IoT”), eCigs, lithium batteries, hash oil labs, etc. – and their use or misuse, on fire claims and investigations
  • Evaluate the reliability of your fire experts’ methodology against modern-day professional standards
  • Describe practical tips to effectively manage investigations of fire claims or cases involving emerging products, technologies, and the Internet of Things – “IoT”
  • Shawn D. Woodie

    Extra Expense: Time Element Claims

    Monday 1:30 - 2:30
    Wednesday 10:30 - 11:30

    Andrew T. Clark, Vice President, Meaden & Moore
    Shawn D. Woodie, CIC, AIC, AIS, Claims Examiner, Erie Insurance Group

  • Review the Extra Expense concepts based on the customary insuring agreements
  • Examine the potential challenges of Extra Expenses and loss mitigation verification
  • Review examples of the application of expense to reduce, pure extra expenses, increased cost of working, and expediting expenses
  • Explore examples of extra expenses and the interplay with the business income loss
  • Richard I. Woolf

    Misrepresentations: Coverage Considerations

    Monday 10:30 - 12:00
    Tuesday 1:30 - 3:00

    Randall Harvill, Property Claims Manager, National General Insurance
    Richard I. Woolf, JD, Partner, Baker Sterchi Cowden & Rice

  • Recognize fact scenarios giving rise to misrepresentations in the application and claim investigation
  • Identify coverage issues which arise when facts appear inconsistent with information presented earlier by the insured
  • Apply coverage principles to various fact scenarios to better address apparent misrepresentations in an application and claim
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    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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