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A B C D E F G H J K L M N O P Q R S T U W

Joseph Wagdy

CAT Planning & Response to Catastrophes

Craig Sakraida, CPCU, AIC, Claims Director CAT Operations, Citizens Property Insurance
Joseph Wagdy, INC, AIC, Catastrophe Claims Manager, Auto Club Enterprises Group

  • Prepare for the event with pre-season meetings to identify the resources and protocols needed to respond
  • Perform initial reconnaissance of the damaged area to evaluate severity and determine how best to deploy your resources
  • Improve your response by conducting ongoing evaluations and post-mortem sessions to improve the planning and response process
  • Donald Waters

    NFIP Flood Insurance Certification: Part I

    James A. Sadler, CPCU, AIC, Special Asst. to the Director, FEMA
    Donald Waters, Insurance Examiner, FEMA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    Attendees must attend both “NFIP Flood Insurance Certification: Parts I and II” to earn their National Flood Insurance Program Certification.
  • Donald Waters

    NFIP Flood Insurance Certification: Part II

    James A. Sadler, CPCU, AIC, Special Asst. to the Director, FEMA
    Donald Waters, Insurance Examiner, FEMA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    Attendees must attend both “NFIP Flood Insurance Certification: Parts I and II” to earn their National Flood Insurance Program Certification.
  • Stephanie Watson

    Fresh Perspectives on Talent & Culture

    Stephanie Watson, AVP-Human Resources, Nationwide Group

  • Assess coaching and feedback methods for enhanced performance
  • Leverage HR data to make better decisions
  • Evaluate leader development frameworks
  • Examine workplace diversity and inclusion issues
  • Robert J. Wedoff

    Changing Mindsets with Organizational Change

    Lisa Horn, CPCU, AIM, AIC, Director-Claim Technology, Western National Insurance
    Robert J. Wedoff, President, Envista Forensics

  • Define the psychology and evolution involved in change
  • Explore how failure to recognize the importance of change management in your initiative can jeopardize your success
  • Examine the challenges of effective communication based on roles within the organization
  • Describe strategies to overcome resistance to change and optimize success for your initiative
  • Kevin Willging

    Bad Faith Damages in Third-Party Claims

    Asim K. Desai, JD, Partner, Gordon & Rees, LLP
    Kevin Willging, JD, Executive Counsel, Travelers Companies

  • Spot warning signs of bad-faith exposure in third-party contexts
  • Review emerging bad-faith issues and trends in the third-party claims
  • Identify warning signs of bad faith "set-ups" by third-party claimants and develop responsive action plans
  • Kenneth P. Williams

    Driverless Cars: Liability & Coverage Issues

    Kenneth P. Williams, JD, Shareholder, Segal McCambridge Singer et al

  • Identify various parties who may be liable for loss arising out of the use of driverless vehicles such as manufacturers, engineers, designers, and retailers
  • Examine likely theories of liability that may be asserted against these potentially liable parties
  • Describe liability insurance coverage available to potentially liable parties
  • Explore the coordination of insurance coverage among these parties
  • Mark E. Wilson

    Coverage Challenges with Common Property Endorsements

    Anthony Antonellis, JD, Attorney, Sloane and Walsh, LLP
    Nicholas J. Macera, AIC, AINS, Sr. Claims Examiner, Amica Mutual Group
    Mark E. Wilson, CPCU, Head of Claims-Marine & Surety, Hanover Insurance Group

  • Dissect critical provisions contained in common property endorsements, such as sewer and drain backups, mold/fungi, cosmetic damage, and hurricane deductibles, among others
  • Evaluate new and emerging commercial and homeowners property endorsements and their implications for established claim adjusting practices
  • Identify frequent and unique coverage issues arising from common property endorsements
  • Describe recent court rulings impacting the application of common property endorsements
  • Douglas K. Wood

    Adjusters, Fire Claims & 21st Century Technology

    Ulises Castellon, CPCU, Chief Operating Officer, Fire Cause Analysis
    Douglas K. Wood, JD, Member, Clark Hill PLC

  • Explore the impact of modern technology and products – including the Internet of Things (“IoT”), eCigs, lithium batteries, hash oil labs, etc. – and their use or misuse, on fire claims and investigations
  • Evaluate the reliability of your fire experts’ methodology against modern-day professional standards
  • Describe practical tips to effectively manage investigations of fire claims or cases involving emerging products, technologies, and the Internet of Things – “IoT”
  • Richard I. Woolf

    Misrepresentations: Coverage Considerations

    Randall Harvill, Property Manager, CSE Insurance Group
    Richard I. Woolf, JD, Partner, Baker Sterchi Cowden & Rice

  • Recognize fact scenarios giving rise to misrepresentations in the application and claim investigation
  • Identify coverage issues which arise when facts appear inconsistent with information presented earlier by the insured
  • Apply coverage principles to various fact scenarios to better address apparent misrepresentations in an application and claim
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    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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