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Donald Waters

NFIP Flood Insurance Certification: Part I

Tuesday 8:00 - 12:00
Tuesday 1:30 - 5:00

James A. Sadler, CPCU AIC, Special Asst. to the Director, FEMA
Donald Waters, Insurance Examiner, FEMA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms, to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    Attendees must attend both “NFIP Flood Insurance Certification: Parts I and II” to earn their National Flood Insurance Program Certification.
  • Donald Waters

    NFIP Flood Insurance Certification: Part II

    James A. Sadler, CPCU AIC, Special Asst. to the Director, FEMA
    Donald Waters, Insurance Examiner, FEMA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms, to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    Attendees must attend both “NFIP Flood Insurance Certification: Parts I and II” to earn their National Flood Insurance Program Certification.
  • Randy Watson

    Fire Claims Up In Smoke: The NFPA 921 Effect

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    Frederick Ferrand, JD, Partner, Swift Currie
    Randy Watson, IAAI-CFI, CFEI, Manager-Sr. Fire Investigator, SEA, Ltd.

  • Describe the importance of NFPA 921 in handling fire claims
  • Identify the steps of the scientific method
  • Describe how to vet fire investigations and fire investigators for compliance with NFPA 921
  • Stephanie Watson

    Fresh Perspectives on Talent & Culture

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Melissa Christ, SPHR, EVP/Chief People Officer, Cor Partners
    Stephanie Watson, AVP-Human Resources, Nationwide Group

  • Assess coaching and feedback methods for improved performance
  • Leverage HR data to make better decisions
  • Evaluate leader development frameworks
  • Examine workplace diversity and inclusion issues
  • Christopher Wilkie

    Time Element: Gross Earnings vs Gross Profit

    Wednesday 1:30 - 3:00
    Tuesday 1:30 - 3:00

    Andrew T. Clark, CPA CFE, Vice President, Meaden & Moore
    Christopher Wilkie, MBA, AIC, SCLA, GRP, Executive General Adjuster, Zurich Financial Services NA

  • Review the customary Gross Earnings and Gross Profit insuring agreements and identify the differences between the two time element approaches
  • Examine the potential challenges of each time element measurement approach
  • Review examples of the application of each time element measurement approach
  • Explore customary extra expense issues in time element losses under each measurement approach
  • Kevin Willging

    Bad Faith Damages in Third-Party Claims

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Asim K. Desai, JD, Partner, Gordon & Rees LLP
    Kevin Willging, Executive Counsel, Travelers Companies

  • Spot warning signs of bad-faith exposure in third-party contexts
  • Review emerging bad-faith issues and trends in the third-party claims
  • Identify warning signs of bad faith "set ups" by third-party claimants and develop responsive action plans
  • Jeff Williams

    Large Loss Commercial: Hurricane Meets Hotel

    Tuesday 10:30 - 12:00
    Wednesday 1:30 - 3:00

    David Alvarez, AIC, Executive General Adjuster, Engle Martin & Associates
    Constantine G. Cois, Director, DBI Construction Consultants
    Jeff Williams, CPA, Partner, Matson Driscoll & Damico, LLP

  • Identify exposures and select your team for the challenge
  • Compare various methods for managing scope and cost
  • Select the most appropriate scope and costs management techniques for your loss
  • Describe what’s included in General Conditions, Overhead & Profit and what’s typical for large losses
  • Kenneth P. Williams

    Homeowners Liability Coverage: Current Trends

    Monday 1:30 - 3:00
    Tuesday 1:30 - 3:00

    Kenneth P. Williams, JD, Shareholder, Segal McCambridge Singer et al

  • Describe the expansion of homeowners policy liability coverage to respond to increasing exposures affecting personal liability
  • Survey evolving state and federal law with respect to courts' broadening interpretation of policy language to address coverage for exposures posed by cyber-bullying and other social media use, and liability for the conduct of minors
  • Scrutinize court decisions addressing coverage for intentional acts
  • Analyze approaches to coverage for these liability exposures
  • Scott Wittliff

    Business Income Claims: Resolving Problems

    Monday 3:30 - 5:00
    Tuesday 3:30 - 5:00

    Robert C. Burrell, JD CPCU, Attorney, Borgelt Powell Peterson et al
    Curtis J. Reynolds, CPA, Partner, Insight Forensic Accountants
    Scott Wittliff, AIC, SCLA, Property Specialist, ACUITY A Mutual Insurance Co.

  • Define steps an insurer should take in the initial claim handling process, including contact with insured, coverage evaluation, reservation of rights, requesting documents
  • Identify specific business income/extra expense–related documents to be requested from the insured at each step of the claim process
  • Evaluate proper claim handling for several challenging claim scenarios
  • Outline the role of each of the participants in the business income/extra expense claim handling process--adjuster, accountant, attorney, etc.
  • Douglas K. Wood

    Adjuster as Witness: Seven Deadly Sins

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Ulises Castellon, CPCU RPA, Chief Operating Officer, Fire Cause Analysis
    Douglas K. Wood, JD, Member, Clark Hill PLC

  • Review the seven deadly sins of insurance professional testimony and ways to avoid them!
  • Identify common lawyer tricks and testimony traps
  • Master a witness tool for each lawyer trick and trap
  • Tell the truth effectively, even under fire!
  • Richard Woolf

    Misrepresentations: Coverage Considerations

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Richard Woolf, Attorney, Boyle Brasher LLC

  • Recognize fact scenarios giving rise to misrepresentations in the application and claim investigation
  • Identify coverage issues which arise when facts appear inconsistent with what was initially (or earlier) presented by the insured
  • Apply coverage principles to various fact scenarios to better address apparent misrepresentations in an application and claim
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    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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