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James A. Sadler

NFIP Flood Insurance Certification: Part I

State Approved CE Credits:FL NC NH OK TX

Tuesday 8:00 - 12:00

James A. Sadler, CPCU AIC, NFIP Insurance/Claims SME, FEMA
Donald Waters, Insurance Examiner, FEMA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    Attendees must attend both “NFIP Flood Insurance Certification: Parts I and II” to earn their National Flood Insurance Program Certification.
  • James A. Sadler

    NFIP Flood Insurance Certification: Part II

    State Approved CE Credits:FL NC NH OK TX

    Tuesday 1:30 - 5:00

    James A. Sadler, CPCU AIC, NFIP Insurance/Claims SME, FEMA
    Donald Waters, Insurance Examiner, FEMA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders
    Attendees must attend both “NFIP Flood Insurance Certification: Parts I and II” to earn their National Flood Insurance Program Certification.
  • Craig Sakraida

    CAT Planning & Response to Hurricanes

    State Approved CE Credits: FL TX

    Tuesday 1:30 - 3:00
    Wednesday 10:30 - 12:00

    Craig Sakraida, CPCU AIC, Claims Director CAT Operations, Citizens Property Insurance
    Jimmy Young, Catastrophe Claims Manager, Auto Club Enterprises Group

  • Prepare for the event with pre-season meetings to identify the resources and protocols needed to respond
  • Perform initial reconnaissance of the damaged area to evaluate severity and determine how best to deploy your resources
  • Improve your response by conducting ongoing evaluations and post-mortem sessions to improve the planning and response process
  • Richard Savage

    Social Engineering Fraud: Cyber & Crime Coverage

    State Approved CE Credits:FL

    Tuesday 8:00 - 9:30
    Wednesday 8:30 - 10:00

    Richard Savage, Claims Service Rep.-Cyber, Hartford Steam Boiler
    Jonathan L. Schwartz, Esq., Partner, Goldberg Segalla

  • Identify the different types of social engineering fraud schemes that enable modern fraudsters to deceive businesses into misdirecting payments
  • Highlight relevant commercial crime and cyberinsurance coverage provisions and points of contentions
  • Assess insurance coverage disputes
  • Identify insurance marketplace responses for more robust social engineering fraud coverage options
  • Tyler Sawatzky

    Claims Contents: Avoiding the Pain

    State Approved CE Credits: FL

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Todd Breton, Project Manager, Germania Insurance
    Tyler Sawatzky, National Field Manager, edjuster

  • Describe how effective communications often deliver dispute-free contents settlements
  • Apply policy conditions and depreciation fairly, accurately, and consistently with a variety of claim scenarios
  • Explore common sense, good faith contents claim handling protocols
  • William A. Schneider

    Building Code Coverage in the 21st Century

    State Approved CE Credits: FL TX

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    William A. Schneider, JD, Partner, Morrison Mahoney LLP
    Renee W. Shaw, AIC AIM, Litigation Claim Manager, American National P&C Group

  • Review of ordinance or law provisions in commercial and personal lines policies
  • Describe issues giving rise to ordinance or law coverage disputes
  • Analyze modern judicial trends and resolution of litigated code coverage disputes
  • Identify strategies to effectively resolve ordinance or law coverage disputes
  • Jonathan L. Schwartz

    Social Engineering Fraud: Cyber & Crime Coverage

    State Approved CE Credits:FL

    Tuesday 8:00 - 9:30
    Wednesday 8:30 - 10:00

    Richard Savage, Claims Service Rep.-Cyber, Hartford Steam Boiler
    Jonathan L. Schwartz, Esq., Partner, Goldberg Segalla

  • Identify the different types of social engineering fraud schemes that enable modern fraudsters to deceive businesses into misdirecting payments
  • Highlight relevant commercial crime and cyberinsurance coverage provisions and points of contentions
  • Assess insurance coverage disputes
  • Identify insurance marketplace responses for more robust social engineering fraud coverage options
  • Donald Seitz

    Craft Beverage Risk: Analysis & Adjustment

    State Approved CE Credits: FL

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    Dan Mullen, Assoc. Manager-Casualty Claims, Cincinnati Insurance Companies
    Brian Philpot, AIC SCLA, Assoc. Superintendent-Property, Cincinnati Insurance Companies
    Donald Seitz, CPCU, National Program Director, Cincinnati Insurance Companies

  • Evaluate exposures to fire/explosion, product liability, and alcohol service
  • Identify property and liability controls designed to minimize loss potential
  • Review industry loss leaders and claim examples
  • Describe frequently asked claim handling questions
  • Trevor Self

    Building Valuation Challenges

    State Approved CE Credits:FL OK TX

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Jonathon C. Held, President, J.S. Held, LLC
    Heidi Hudson Raschke, JD, Shareholder, Carlton Fields
    Trevor Self, Head of Property Claims, Beazley Group

  • Review the basic valuation concepts of replacement cost, actual cash value, and like kind and quality
  • Evaluate various components of depreciation
  • Describe various issues associated with broad evidence topics
  • Compare state-by-state differences in actual cash value--what's allowed and what's not
  • Renee W. Shaw

    Building Code Coverage in the 21st Century

    State Approved CE Credits: FL TX

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    William A. Schneider, JD, Partner, Morrison Mahoney LLP
    Renee W. Shaw, AIC AIM, Litigation Claim Manager, American National P&C Group

  • Review of ordinance or law provisions in commercial and personal lines policies
  • Describe issues giving rise to ordinance or law coverage disputes
  • Analyze modern judicial trends and resolution of litigated code coverage disputes
  • Identify strategies to effectively resolve ordinance or law coverage disputes
  • Ray Shelton

    Stress Management with Rising Claims & CAT Deployment

    State Approved CE Credits:FL

    Tuesday 3:30 - 5:00
    Wednesday 10:30 - 12:00

    Robert Crowley, AIC, SCLA, VP Claims, American Modern Insurance
    Ray Shelton, Ph.D., Dir.-Professional Development, National Center Crisis Mgmt.

  • Describe the impact stress has on overall wellness, safety, performance, productivity, relationships, and the claims process
  • List safety strategies to use while deployed on CAT duty
  • Describe specific steps to safely manage the angry, hostile policyholder
  • Identify action steps to regain control of your stress and protect the well being of relationships and family
  • Mark D. Shifton

    Superstorms to Terrorism: State of Emergency

    State Approved CE Credits:FL TX

    Monday 10:30 - 12:00
    Tuesday 1:30 - 3:00

    Meredith Campbell, National General Adjuster, York Risk Services Group, Inc.
    James Cohen, PE, Consultant, James Cohen Consulting
    Mark D. Shifton, JD, Partner, Seiger Gfeller Laurie LLP

  • Effectively respond, investigate, and adjust property and personal property claims during and in the aftermath of a declared disaster
  • Explore the unique issues, both practical and legal, when adjusting property losses resulting from declared states of emergency
  • Evaluate various logistical, practical, and professional impacts a declared state of emergency may have on an insurance professional’s response to property and personal property claims
  • Identify the impact of a declared state of emergency upon an insurer’s potential exposure to claims of bad faith/extra-contractual liability following the denial of property and personal property claims
  • Brandon L. Sipple

    Damage By Multiple Perils

    State Approved CE Credits:FL TX

    Tuesday 10:30 - 11:30
    Wednesday 8:30 - 9:30

    Christopher M. Ramey, JD, Partner, Butler Weihmuller Katz Craig
    Brandon L. Sipple, JD, VP, Coverage Director, Chubb

  • Identify multiple causes of loss and associated exclusions
  • Examine coverage nuances including the efficient proximate cause and concurrent cause doctrines where applicable
  • Evaluate potential changes in policy language due to recent case law and assess potential effects of such changes
  • Dwayne Sloan

    Tall Wood Buildings: Performance & Protection

    State Approved CE Credits:FL TX

    Wednesday 8:30 - 10:00

    Sean DeCrane, Manager-Industry Relations, UL LLC
    Stephen Quarles, Ph.D., Chief Scientist, IBHS
    Dwayne Sloan, Manager-Building Materials, UL LLC

  • Assess the current state of mass timber (heavy timber) construction in the United States and Canada
  • Review current code specifications and the large scale tests already in place with heavy timber construction
  • Describe the code processes for the two organizations developing specific requirements for these structures - National Fire Protection Association (NFPA) and the International Code Council (ICC)
  • Scan current large-scale research fire testing to understand the contribution of the mass timber to a compartment’s fuel load
  • Nanci L. Smilie

    Resolving Difficult Claims: Strategies for Property Adjusters

    State Approved CE Credits:FL TX

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    Jonathan Barger, JD, Attorney, Butler Weihmuller Katz Craig
    Nanci L. Smilie, CPCU AIC, Property Claims Specialist, Erie Insurance Group

  • Identify common areas of disagreement in commercial and personal lines property claims
  • Distinguish factors driving disputes from the insured’s perspective and the insurer’s perspective
  • Develop approaches for effective communication with insureds
  • Utilize strategies for resolving disputes in an amicable fashion
  • Andrew L. Smith

    Sharing Economy: Complicating Claims & Coverage

    State Approved CE Credits:FL NH TX

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Jessica Albano, CIFI, FCLS, SIU Unit Leader, Westfield Group
    LaGreta Burch, Litigation Specialist , Westfield Group
    Andrew L. Smith, JD, Partner, Rolfes Henry Co., LPA

  • Handle and manage claims involving ride-sharing and home-sharing
  • Assess coverage issues involving these topics
  • Ask the right questions in underwriting and investigation process
  • Josh M. Snell

    Adjusting Bodily Injury & Wrongful Death Claims

    State Approved CE Credits: FL NH OK TX

    Tuesday 3:30 - 5:00
    Wednesday 10:30 - 12:00

    Joe Epps, CPA CFE, Sr. Consultant, HSNO The Forensics Firm
    Meryl Fein, Claim Director-Excess Claims, Allianz Global Corp. & Spec.
    Josh M. Snell, JD, Partner, Jones, Skelton & Hochuli, PLC

  • Describe claim investigation options for pre- and post-litigation bodily injury and wrongful death claims
  • Identify potential members of the claims team and the collaboration needed to effectively resolve these cases
  • Outline the types of potential economic damages that the adjuster might anticipate
  • Compare the differences in various claims settlement procedures, including negotiation, mediation, and litigation through trial
  • Wayne D. Sowers

    Establishing Realistic Business Income Loss Reserves

    State Approved CE Credits:FL NH TX

    Monday 1:30 - 3:00
    Wednesday 8:30 - 10:00

    Scott Klaben, National General Adjuster, Zurich Financial Services NA
    Wayne D. Sowers, CPCU, Sr. Executive General Adjuster, Cunningham Lindsey
    Katharyn Thompson, CPA, Accountant, RGL Forensics

  • Identify specific information an adjuster should obtain in initial communications with the insured, e.g., how the business operates and the possible impact of the loss on operations
  • Assess the information provided and explore potential loss amounts using various scenarios
  • Determine the insured's needs for advances, evaluate the impact of the policy deductibles and waiting periods on the potential loss, and set up a protocol for making advances if appropriate
  • Reevaluate the preliminary results, establish the indemnity period, and determine the frequency of when to adjust the reserves and how best to present that request
  • Anthony J. Spiga

    Litigated Bodily Injury Claims

    State Approved CE Credits:FL NH TX

    Tuesday 10:30 - 12:00
    Wednesday 10:30 - 12:00

    Thomas N. Brace, Claims/SIU Manager, Security Mutual Insurance
    Anthony J. Spiga, JD, Partner, Gladstein, Keane & Partners

  • Define the basic elements of litigation
  • Identify and target relevant issues presented during the course of litigation
  • Create effective and prudent strategies in the handling of a litigated claim
  • Ben Spike

    Auditing Water Damage Files

    State Approved CE Credits: FL OK TX

    Tuesday 10:30 - 12:00
    Wednesday 8:30 - 10:00

    Daniel Bernazzani, SVP Environmental Division, YOUNG & Associates
    Robert J. Donahue, Jr., AIC, National Training Manager, VeriClaim, Inc.
    Ben Spike, CPCU AIC, AVP, National General Adjuster, MiddleOak

  • Review the importance of accurate documentation with water damage claims
  • List appropriate questions for contractors during the mitigation process
  • Describe recent changes in the water damage mitigation industry standards and guidelines
  • Prepare an accurate estimate for mitigation efforts in a variety of claim scenarios
  • Lisa St. Onge

    Women's Leadership in Insurance

    Monday 3:30 - 5:00

    Lisa Bergeron, Chief Visionary Officer, AWE
    Jenny Pye, CPCU, AIC, API, Director-Quality Improvement, Liberty Mutual Insurance
    Lisa St. Onge, AIC, Sr. AVP Claims, Amica Mutual Group

  • Leverage the power of self-promotion and personal advocacy
  • Describe ways to strengthen your influence
  • Evaluate how striving for perfection might keep you from your next promotion
  • Review tips on how to build your network through meaningful mentorship and sponsorship
  • George J. Stepanchak

    Handling Geologic Losses

    State Approved CE Credits:FL OK TX

    Tuesday 1:30 - 3:00
    Wednesday 1:30 - 3:00

    Jeffrey Lambert, AIC, Director-Claim Operations, Citizens Property Insurance
    George J. Stepanchak, PE, Geotechnical Manager, Haag Engineering Co.

  • Identify key issues with claims involving geologic hazards such as sinkholes and ground movement
  • Utilize various experts such as engineers and attorneys to effectively investigate and resolve these specialty claims
  • Implement techniques to evaluate geological-event claims
  • Evaluate coverage and statutes with a variety of geologic losses
  • Robert A. Stern

    Economic Loss Doctrine: Its Scope & Practice

    State Approved CE Credits:FL TX

    Wednesday 1:30 - 2:30
    Tuesday 10:30 - 11:30

    Marc P. Madonia, Esq., Counsel - Subrogation, Starr Insurance Holdings, Inc.
    Robert A. Stern, Esq., Partner, Clausen Miller P.C.

  • Describe the Economic Loss Doctrine, and its scope and application
  • Identify recovery claims that may involve the Economic Loss Doctrine
  • Devise strategies and arguments to avoid the application of the Economic Loss Doctrine
  • Robert S. Stickley

    Traumatic Brain Injury: Evaluating Claims

    State Approved CE Credits:FL NH TX

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    David R. Price, PhD, President, The Forensic Network
    Robert S. Stickley, Esq, Founder, Stickley Law, LLC

  • Describe what constitutes a mild traumatic brain injury, moderate traumatic brain injury, and severe traumatic brain injury
  • Identify what records and documents are needed for appropriate brain injury evaluation
  • Distinguish the prognosis for recovery from mild, moderate, and severe traumatic brain injuries
  • Evaluate the high probability of fraud and malingering in mild traumatic brain injury claims
  • Christine A. Sullivan

    Negotiating Strategies in Bodily Injury Claims

    State Approved CE Credits:FL NH TX

    Monday 3:30 - 5:00
    Tuesday 8:00 - 9:30

    Richard Nouza, JD, Home Office Claims Manager, Central Insurance Companies
    Christine A. Sullivan, CPCU AIM, President, CAS Consulting, LLC

  • Identify the key components of an effective negotiation strategy
  • Build an effective negotiation strategy based on the merits of the case
  • Describe what tactics to employ to effectively negotiate a bodily injury claim
  • Apply the strategy and tactics to successfully negotiate the claim from the defense and plaintiff's point of view
  • Gary Sullivan

    Drones & Their Use in Claims

    State Approved CE Credits:FL TX

    Tuesday 8:00 - 9:00
    Wednesday 10:30 - 11:30

    Charles Mondello, President, Property Drone Consortium
    Gary Sullivan, CPCU AIC, Assistant Professor, Mercyhurst University

  • Review the emerging regulatory environment for drone operations
  • Explore potential use cases for drone flights in claims
  • Describe hardware and software options available to support drone operations
  • Evaluate other issues, such as privacy concerns, that may impact successful drone operations
  • Daniel Sutliff

    Estimating with New Technologies

    State Approved CE Credits:FL TX

    Tuesday 10:30 - 12:00
    Wednesday 1:30 - 3:00

    Robert Bragdon, Sr. Training Consultant, Hanover Insurance Group
    Daniel Sutliff, Director of Training, Simsol Software

  • Describe advances in mobile technology
  • Examine the pros and cons of tablets vs. laptops
  • Review integration with other emerging technologies (aerial mapping, storm tracking)
  • Outline the future of drones and their role in claims adjustments
  •  


    2019 Exhibit Booths and Sponsorships are now available.
    2019 Claims Conference information will be listed in the fall.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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