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Gerhard F. Pagels

Shutdown of Business Operations from Cyber Events

Tuesday 10:30 - 12:00
Wednesday 3:30 - 5:00

Dennis D. Fitzpatrick, JD, President, Clausen Miller P.C.
Gerhard F. Pagels, AVP-Comm'l Property, American International Group
Matt Scott, Practice Leader, Envista Forensics
D. Craig Streiff, CPA, ABV, CFF, CTIP, Forensic Accountant, HSNO The Forensics Firm

  • Describe the types of cyber losses that adjusters are most likely to encounter
  • Explain the causes of the interruption and the resulting financial impact
  • Review the coverage issues resulting from a cyber event
  • Outline some recent cyber events and the actual impacts from real-world examples
  • Dawnde Pence

    Fraud with Catastrophic Losses

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Jonathan H. Colman, JD, Founding Partner, Colman Law Group
    Mike McKee, Special Agent, NICB
    Dawnde Pence, CPCU, SCLA, CIFI, Unit Manager, SIU Claims, Auto Club Enterprises Group

  • Describe how catastrophe environments can encourage insurance fraud
  • Identify various cat fraud scams and indicators with catastrophe losses
  • Devise strategies to effectively investigate and respond to potential fraud with various claims: wildfires, hurricanes and floods, etc.
  • Review fraud exposures and appropriate responses with additional living expense and fair rental value catastrophe claims
  • Ginny L. Peterson

    Environmental Loss Coverage

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Ginny L. Peterson, JD, Partner, Kightlinger & Gray, LLP

  • Describe common environmental liability loss hazards that arise from the release of chemicals, mold, asbestos, lead and biological agents
  • Review provisions of commercial general liability and environmental impairment liability policies which may be triggered by such environmental liability loss hazards
  • Examine trigger of coverage and loss allocation for environmental liability loss hazards
  • Determine the alternative methods for identification of the policies triggered and the effect of continuing or/ and progressive damages on coverage
  • Travis Phifer

    Managing Claims Operations with New Tools

    Tuesday 8:00 - 9:30
    Wednesday 8:30 - 10:00

    Tim Bruffey, Vice President-Innovation, Accurence
    William Galonski, CPCU, VP Claims, Western Reserve Group
    Travis Phifer, AIC, AINS, Six Sigma, Field Re-Inspection Manager, GuideOne Insurance Cos.

  • Identify opportunities for utilizing new tools to drive organizational improvements
  • Examine ways to integrate tools with problem-solving strategies
  • Execute improvements in operations utilizing process mapping and change management
  • Explore emerging technologies that take claims management to the next level
  • Jennie Philip

    Mock Examination Under Oath: Theft Loss

    Wednesday 10:30 - 12:00
    Tuesday 8:00 - 9:30

    Douglas Osborne, CFE, CIFI, FCLS, SIU Manager, Kemper Corporation
    Jennie Philip, JD, Attorney, Marshall Dennehey Warner et al

  • Identify red flags in the presentations of a contents loss from the initial claim presentation to the disposition of the claim
  • Use technology tools to identify coverage concerns in a large contents claim
  • Describe the ways that initial claims handling activity plays a role in the EUO and ultimate disposition of the claim
  • Brian Philpot

    Appraisal: Pitfall or Protection

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    William O. Krekstein, JD, Partner, Timoney Knox, LLP
    Brian Philpot, AIC, SCLA, Superintendent-Property, Cincinnati Insurance Companies

  • Implement strategies for demanding appraisal and responding to an appraisal demand
  • Apply recent changes in the law regarding proper disputes for Appraisal and judicial trends in compelling appraisal
  • Identify alternatives for addressing competency and bias of appraisers and failure to agree on umpires
  • Avoid bad-faith traps set by policyholders and their representatives through improper appraisal
  • Matthew S. Ponzi

    Large Loss: Disputed Claims & the Decision-Making Process

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Taylor Archambault, VP Global Risk Solutions, Liberty Mutual Insurance
    Jonathon C. Held, President, J.S. Held, LLC
    Matthew S. Ponzi, JD, Founding Partner, Foran Glennon Palandech et al

  • Will be advised.
  • Michael Popich

    Building Code Questions with Commercial Loss Adjustments

    Monday 1:30 - 3:00
    Wednesday 1:30 - 3:00

    Randy M. Grundy, RPA, President & EGA, RGACM
    Steven M. Gunn, PE, Engineer, Keeler-Webb Associates
    Michael Popich, Mgr.-Bureau-Construction Svcs., City of Indianapolis

  • Review the coverage and limitations provided under Ordinance & Law provision in commercial policies
  • Describe how various types of Codes particularly impact commercial structures and losses
  • Evaluate a variety of claims scenarios and work through various building code issues and challenges
  • Work with local building code officials and effectively resolve differences and appeals in a timely manner
  • David C. Potts

    Technology in the Claims Process

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Mary Clayton, CPCU, AIC, AINS, AIS, Claims Manager, The IMT Group
    Karl Epps, Partner, Epps Digital Forensics LLC
    David C. Potts, JD, Associate, Jones, Skelton & Hochuli, PLC

  • Define the scope of current and emerging technology and how it applies to the claims process
  • Examine ways to evaluate or “footprint” technology sources as you find them in your claims
  • Explore common technology causes of loss and initial information gathering steps
  • Describe resources available for adjusters to stay on top of technology
  • David R. Price

    Traumatic Brain Injury: Evaluating Claims

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    David R. Price, Ph.D., President, The Forensic Network
    Robert S. Stickley, JD, Founder, Stickley Law, LLC

  • Describe what constitutes a mild traumatic brain injury, moderate traumatic brain injury, and severe traumatic brain injury
  • Identify what records and documents are needed for appropriate brain injury evaluation
  • Distinguish the prognosis for recovery from mild, moderate, and severe traumatic brain injuries
  • Evaluate the high probability of fraud and malingering in mild traumatic brain injury claims
  • Bradford S. Purcell

    Criminal Acts, Terrorism & Liability Claims

    Monday 1:30 - 3:00
    Tuesday 1:30 - 3:00

    Bradford S. Purcell, JD, Partner, Purcell & Wardrope Chartered

  • Identify who is potentially liable for criminal acts, including terrorism
  • Review the theories of liability against typical target defendants
  • Evaluate defenses available to the target defendants
  • Describe the unique challenges and exposures with litigation arising out of criminal acts
  • Jenny Pye

    Women's Leadership in Insurance

    Monday 3:30 - 5:00

    Lisa Bergeron, Chief Visionary Officer, AWE
    Jenny Pye, CPCU, AIC, API, Director-Quality Improvement, Liberty Mutual Insurance
    Lisa St. Onge, AIC, AIM, AVP Claims, Amica Mutual Group

  • Leverage the power of self-promotion and personal advocacy
  • Describe ways to strengthen your influence
  • Practice negotiation strategies to balance the power
  • Strengthen your communication skills to speak up and be heard

    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.



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