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A B C D E F G H J K L M N O P Q R S T U W Y Z

James Panko

Foundation Engineering Design & Coverage Issues

Monday 3:30 - 5:00
Wednesday 1:30 - 3:00

Gerald P. Dwyer, JD, Partner, Robinson & Cole, LLP
James Panko, PE, Sr. Structural Engineer, Crane Engineering

  • Describe the basic functions of a foundation; the effects lateral earth loads and hydrostatic pressures have on a foundation, and the proper construction sequencing
  • Evaluate crack patterns and geometry, and possible contributing causes of the cracking to identify various types of foundation failures
  • Identify the characteristics and symptoms of a concrete foundation failure caused by the presence of pyrrhotite in the concrete material and evaluate its effect on the rest of the structure
  • Analyze recurring coverage issues with foundation losses, including collapse, under standard commercial property and homeowners policy language
  • Harry Parrish

    Commercial Claim Building Code Scenarios

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    Stuart A. Mintz, AIC RPA, AVP/Sr. International EGA, Custard Insurance Adjusters
    Harry Parrish, President/CEO, Construction Services Company

  • Describe the challenging building code landscape with commercial structural losses
  • Develop building code strategies with a variety of commercial building claims
  • Review a six-step process that adjusters can use to avoid "building code surprises" with these claims
  • Identify salient parts of an effective building code presentation appealing a local official's decision
  • Greg Patterson

    Underwriting, Claims & Agents Partnership

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Susan Dillon, CIC, Comm'l Lines Underwriting Mgr., EMC Insurance Companies
    Greg Patterson, Sr. Claims Mgr.-Prop. & IM, Great American P&C Group

  • Describe the unique perspectives, skills, and motivations of underwriters and claim professionals
  • Examine various interaction points of underwriting with claims
  • Identify ways that underwriters and claims professionals can assist one another
  • Identify ways that underwriters can help bridge the gap between agents, insureds, and internal partners (products, loss control)
  • Ginny L. Peterson

    Business Risks Exclusions in a GL Policy

    Tuesday 10:30 - 12:00
    Wednesday 1:30 - 3:00

    Ginny L. Peterson, JD, Partner, Kightlinger & Gray, LLP

  • Describe the components of the business risk exclusions and how each interplay with the requirements of the insuring agreement in a general liability policy
  • Identify fact patterns giving rise to application of the damage to your property exclusion, the damage to your product exclusion, the damage to your work exclusion, the impaired property exclusion and recall exclusion in a general liability policy
  • Explain majority and minority views with regard to court application of business risk exclusions in a general liability insurance policy
  • Travis Phifer

    Managing Claims Operations with New Tools

    Monday 1:30 - 3:00
    Wednesday 8:30 - 10:00

    Tim Bruffey, Vice President-Innovation, Accurence
    William Galonski, CPCU ARM AIC, AVP-Property Claims & SIU, Grange Mutual Casualty Group
    Travis Phifer, AIC, Sr. Claims Strategy Director, Ameriprise P&C Cos.

  • Identify opportunity areas for tool utilization to drive improvements
  • Evaluate and examine how to integrate tools
  • Execute on full value of new tools with change management
  • Explore emerging technologies that take it to the next level
  • Jennie Philip

    Unfair Claims Practices Act: This is Jeopardy

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Douglas Osborne, CFE CIFI, SIU Manager, Kemper Corporation
    Jennie Philip, JD, Attorney, Marshall Dennehey Warner et al

  • Identify quality general claims handling requirements based on the Model Unfair Claims Practices Act (MUCPA)
  • Describe requirements for effective communications between the carrier and the insured under the Model Unfair Claims Practices Act
  • Practice good faith claims handling techniques and avoid problematic behaviors under the Model Unfair Claims Practices Act
  • Apply particular policy provisions and exclusions appropriately that are sometimes misinterpreted and misused in practice
  • Brian Philpot

    Craft Beverage Risk: Analysis & Adjustment

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    Brian Philpot, AIC SCLA, Assoc. Superintendent-Property, Cincinnati Insurance Companies
    Donald Seitz, CPCU, National Program Director, Cincinnati Insurance Companies

  • Evaluate exposures to fire/explosion, product liability and alcohol service
  • Identify property and liability controls designed to minimize loss potential
  • Review industry loss leaders and claim examples
  • Describe frequently asked claim handling questions
  • David C. Potts

    Leveraging Digital Info in the Claims Process

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Karl Epps, EnCE, CEH, CCFE, Partner, Epps-Tech Consulting
    David C. Potts, JD, Associate, Jones, Skelton & Hochuli, PLC
    Christopher Riggs, PTC I, PTC II, AVP-Managing Director, Crawford & Company

  • Identify five information sources that could contain digital data relevant to your claim
  • Describe how "foot printing" can be used to identify potentially useful digital information
  • List three ways digital information could be used in claims scenarios
  • Explain why proper digital data preservation is necessary and provide examples of proper preservation techniques
  • David R. Price

    Traumatic Brain Injury: Evaluating Claims

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    David R. Price, PhD, President, The Forensic Network
    Robert S. Stickley, Eaq, Founder, Stickley Law, LLC

  • Describe what constitutes a mild traumatic brain injury, moderate traumatic brain injury, and severe traumatic brain injury
  • Identify what records and documents are needed for appropriate brain injury evaluation
  • Distinguish the prognosis for recovery from mild, moderate, and severe traumatic brain injuries
  • Evaluate the high probability of fraud and malingering in mild traumatic brain injury claims
  • Jeffrey Price

    Claims Handling for Construction Site Accidents

    Monday 10:30 - 12:00
    Tuesday 10:30 - 12:00

    Carrie L. Ciliberto, Esq, CEO, ASM
    Jeffrey Price, CPCU AIC SCLA, Corporate Technical Director, Main Street America Group
    Anna Torres, Esq, Partner, Torres Law Group

  • Explore procedures essential to effectively investigating the accident site
  • Describe potential theories of liability and identify the parties who may liable
  • Pinpoint parties who are additional insureds under the named insured's liability coverage and determine relevant coverage exclusions
  • Identify other carriers which are on the risk assess coverage priorities when multiple policies are involved
  • Jenny Pye

    Women's Leadership in Insurance

    Monday 3:30 - 5:00

    Lisa Bergeron, Chief Visionary Officer, AWE
    Jenny Pye, CPCU AIC, Director-Quality Improvement, Liberty Mutual Insurance
    Lisa St. Onge, AIC, Sr. AVP Claims, Amica Mutual Group

  • Leverage the power of self-promotion and personal advocacy
  • Describe ways to strengthen your influence
  • Evaluate how striving for perfection might keep you from your next promotion
  • Review tips on how to build your network through meaningful mentorship and sponsorship
  •  


    Adapting to a World of Change

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    Mix-and-match your course selections from fourteen educational tracks with 100 sessions taught by industry leaders to prepare you for our changing world.

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    Prepare for any challenge that comes your way by connecting with over 300 of the industry's leading service provider organizations at the Insurance Services Expo.



    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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