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A B C D E F G H J K L M N O P Q R S T U W Y Z

Richard Nouza

Negotiating Strategies in Bodily Injury Claims

Monday 3:30 - 5:00
Tuesday 8:00 - 9:30

Richard Nouza, JD, Home Office Claims Manager, Central Insurance Companies
Christine A. Sullivan, CPCU AIM, President, CAS Consulting, LLC

  • Identify the key components of an effective negotiation strategy
  • Build an effective negotiation strategy based on the merits of the case
  • Describe what tactics to employ to effectively negotiate a bodily injury claim
  • Apply the strategy and tactics to successfully negotiate the claim from the defense and plaintiff's point of view
  • Jim Nulman

    Mediation: Planning for Success

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Phyllis Meier, Technical Claim Consultant, Amerisure Companies
    Jim Nulman, Cert. Civil/Appellate Mediator, Nulman Mediation Services

  • Describe pre-mediation preparation to effect positive outcomes
  • Develop strategies to maximize the chances for success at mediation
  • Plan mediation presentations for maximum impact
  • Create strategies to close final gaps
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    Adapting to a World of Change

    Unlock a World of New Opportunities

    Network with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Change Your Perspective

    Mix-and-match your course selections from fourteen educational tracks with 100 sessions taught by industry leaders to prepare you for our changing world.

    Be Prepared

    Prepare for any challenge that comes your way by connecting with over 300 of the industry's leading service provider organizations at the Insurance Services Expo.



    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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