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Marc P. Madonia

Economic Loss Doctrine: Its Scope & Practice

State Approved CE Credits:FL TX

Wednesday 1:30 - 2:30
Tuesday 10:30 - 11:30

Marc P. Madonia, Esq., Counsel - Subrogation, Starr Insurance Holdings, Inc.
Robert A. Stern, Esq., Partner, Clausen Miller P.C.

  • Describe the Economic Loss Doctrine, and its scope and application
  • Identify recovery claims that may involve the Economic Loss Doctrine
  • Devise strategies and arguments to avoid the application of the Economic Loss Doctrine
  • Sari B. Marmur

    Diminished Value in Auto Claims

    State Approved CE Credits:FL TX

    Monday 1:30 - 2:30
    Wednesday 10:30 - 11:30

    Seth M. Friedman, JD, Partner, Lewis Brisbois
    Sari B. Marmur, JD, LLM, General Counselor, Travelers Companies

  • Examine the pertinent auto policy provisions that serve as the basis for policyholder diminished value claims
  • Define "diminished value" and describe the three general types of diminished value
  • Identify the jurisdictions that permit a policyholder to recover diminished value and discuss the reasons why jurisdictions are split on the issue
  • Analyze methods used by courts in those jurisdictions permitting recovery to calculate the diminished value
  • Betsy Marotta

    Delivering Powerful Presentations

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Shameem Awan, CPCU AIC, Assistant Vice President, Amica Mutual Group
    Betsy Marotta, CPCU, AIC, AVP, P&C Claims, American National P&C Group

  • Explore strategies for becoming a better presenter
  • Discover techniques for developing powerful presentations
  • Demonstrate strategies to involve your audience
  • Examine practical approaches for cultivating confidence and maintaining audience engagement
  • Christopher W. Martin

    Declaratory Judgment Actions: How, When & Why?

    State Approved CE Credits:FL

    Tuesday 8:00 - 9:30
    Wednesday 8:30 - 10:00

    Christopher W. Martin, JD, Partner, Martin Disiere Jefferson et al

  • Explore reasons for and against seeking a declaratory judgment
  • Assess the most effective time to bring a declaratory judgment action
  • Identify parties that should be joined in the declaratory judgment action
  • Address potential responses that an adverse party may have to the declaratory judgment action and examine methods to combat them
  • Larry Mason

    Emerging CGL Risks: Challenges for 2018 & Beyond

    State Approved CE Credits:FL TX

    Monday 1:30 - 3:00
    Wednesday 10:30 - 12:00

    Larry Mason, JD, Partner, Goldberg Segalla
    Crystal Uebelher, JD CPCU, Claims Attorney, SECURA Insurance Companies

  • Identify new and emerging risks that CGL insurers should be prepared to evaluate
  • Analyze potential claim exposures for emerging risks
  • Explore relevant policy language and how courts may resolve coverage disputes based on current CGL forms
  • Dean McCall

    Mobile Apps for Adjusters

    State Approved CE Credits:FL

    Tuesday 10:30 - 12:00
    Wednesday 1:30 - 3:00

    Loden Cullar-Ledford, Director of Customer Success, Livegenic Inc.
    Dean McCall, AIC SCLA, Director-Training/Development, American National P&C Group

  • Explore available apps that can assist claims adjusters
  • Highlight how apps can improve performance and efficiency for adjusters
  • Review the way apps are shifting and impacting the claim handling industry
  • Describe the advances and future impact of apps for adjusters
  • Lynne McChristian

    Attract, Develop & Retain Young Talent for Insurance Careers

    Monday 1:30 - 3:00
    Tuesday 1:30 - 3:00

    Joyce Blanchard, Student, Florida State University
    William Boor, Student, Florida State University
    Lynne McChristian, Teaching Faculty, Florida State University
    Gina Perrotto, AIC, AINS, Associate Recruiter, Amica Mutual Group

  • Demonstrate ways to bust the myth of “boring desk jobs” through engaging internships
  • Explore ways to pitch the corporate purpose to new hires to showcase the industry’s people-centric culture, with missions and values aligned and visible
  • Identify ways to create what millennials crave, namely leadership development and an environment that balances individualism and teamwork
  • Examine the trends in insurance education and partnerships between industry and academia
  • Rene McGillicuddy

    Food Liability Exposures & Insurance Coverage

    State Approved CE Credits:FL OK TX

    Monday 3:30 - 5:00
    Wednesday 10:30 - 12:00

    Rene McGillicuddy, Commercial Risk Strategist, American International Group
    Jonathan Toren, JD, Member, Cozen O'Connor

  • Illustrate various claims that may be made against food service providers including negligence and product liability
  • Identify the types of food service providers against whom claims could be made
  • Describe liability insurance coverage for those claims, including CGL policies and other stand-alone coverages applicable to food liability
  • Evaluate appropriate, responsive crisis management methods and practices
  • John McLaughlin

    Homeowner Conundrums: Issues & Analysis

    State Approved CE Credits:FL OK TX

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    John McLaughlin, AIC, AVP-Claims, Narragansett Bay Insurance
    Michael T. Ryan, Partner, Merry, Farnen & Ryan, P.C.

  • Evaluate residency and determine who is an insured
  • Decide who has an insurable interest and can bring a claim
  • Identify who should be named on an insurance proceeds check, including mortgagee, loss payee, lien holder, etc.
  • Michele Mecca

    Defending Negligent Premises Security Claims

    State Approved CE Credits:FL TX

    Monday 1:30 - 3:00
    Tuesday 1:30 - 3:00

    Oscar J. Cabanas, JD, Partner, Wicker Smith PA
    Kelly S. Klatt, CEO, Center for Security Solutions
    Michele Mecca, MCU Liability Claim Specialist, Zurich Financial Services NA

  • Identify issues and challenges of defending premises security claims
  • Describe tools to be used in combating premises security cases
  • Examine strategies in resolving and defending security claims today
  • Phyllis Meier

    Mediation: Planning for Success

    State Approved CE Credits:FL TX

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Phyllis Meier, Technical Claim Consultant, Amerisure Companies
    Jim Nulman, Cert. Civil/Appellate Mediator, Nulman Mediation Services

  • Describe pre-mediation preparation to effect positive outcomes
  • Develop strategies to maximize the chances for success at mediation
  • Plan mediation presentations for maximum impact
  • Create strategies to close final gaps
  • Stuart A. Mintz

    Commercial Claim Building Code Scenarios

    State Approved CE Credits: FL TX

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    Stuart A. Mintz, AIC RPA, AVP/Sr. International EGA, Custard Insurance Adjusters
    Harry Parrish, President/CEO, Construction Services Company

  • Describe the challenging building code landscape with commercial structural losses
  • Develop building code strategies for a variety of commercial building claims
  • Review a six-step process that adjusters can use to avoid "building code surprises" with these claims
  • Identify salient parts of an effective building code presentation appealing a local official's decision
  • Julia Molander

    Independent Counsel Fees: Keeping Control

    State Approved CE Credits:FL

    Tuesday 8:00 - 9:30
    Wednesday 1:30 - 3:00

    Julia Molander, JD, Member, Cozen O'Connor
    Victoria H. Roberts, JD, Principal, Roberts Claim Consults, LLC

  • Identify circumstances in which the insured has a legitimate right to independent counsel
  • Determine whether billing guidelines apply to independent counsel
  • Evaluate whether fees are reasonable and necessary
  • Learn how to negotiate protocols with independent counsel for reporting to insurer
  • Charles Mondello

    Drones & Their Use in Claims

    State Approved CE Credits:FL TX

    Tuesday 8:00 - 9:00
    Wednesday 10:30 - 11:30

    Charles Mondello, President, Property Drone Consortium
    Gary Sullivan, CPCU AIC, VP Property & Subro. Claims, Erie Insurance Group

  • Review the emerging regulatory environment for drone operations
  • Explore potential use cases for drone flights in claims
  • Describe hardware and software options available to support drone operations
  • Evaluate other issues, such as privacy concerns, that may impact successful drone operations
  • Jeffrey Morgan

    Cyber Risks: Trends & Exposures

    State Approved CE Credits: FL

    Wednesday 3:30 - 5:00
    Tuesday 10:30 - 12:00

    Thomas B. Caswell, JD, Partner, Zelle LLP
    Jeffrey Morgan, Executive General Adjuster, Charles Taylor Adjusting

  • Identify the trends and risk vectors in hacking activity
  • Describe the evolving cyber exposures faced by different industries
  • Explore the advances in ethical hacking, penetration testing, and other methods of protection
  • Dan Mullen

    Craft Beverage Risk: Analysis & Adjustment

    State Approved CE Credits: FL

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    Dan Mullen, Assoc. Manager-Casualty Claims, Cincinnati Insurance Companies
    Brian Philpot, AIC SCLA, Assoc. Superintendent-Property, Cincinnati Insurance Companies
    Donald Seitz, CPCU, National Program Director, Cincinnati Insurance Companies

  • Evaluate exposures to fire/explosion, product liability, and alcohol service
  • Identify property and liability controls designed to minimize loss potential
  • Review industry loss leaders and claim examples
  • Describe frequently asked claim handling questions
  • John Mumford

    Construction Defect Claims: CGL Coverage Issues

    State Approved CE Credits: FL NH OK TX

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    John Mumford, JD, Partner, Hancock Daniel Johnson et al

  • Survey trends in liability claims against builders and subcontractors
  • Describe differences in coverage issues relating to contractors, subcontractors, additional insureds, and indemnitees
  • Scrutinize key terms in the policy's insuring agreement and examine national trends and legislation as to what constitutes an “occurrence”
  • Analyze key CGL exclusions and exceptions, including the “damage to property,” “your work,” and others
  • Roy A. Mura

    Use of Social Media to Investigate Claims

    State Approved CE Credits:FL TX

    Tuesday 10:30 - 12:00
    Monday 10:30 - 12:00

    Roy A. Mura, JD, Managing Partner, Mura & Storm, PLLC

  • Describe how to gather and record social media evidence with first- and third-party claims
  • Evaluate admissibility and authentication of evidence and the power of a preservation letter
  • Review the risks and regulations in collecting evidence and how to manage the risk
  • List social media resources and third-party profile services

    Adapting to a World of Change

    Unlock a World of New Opportunities

    Network with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Change Your Perspective

    Mix-and-match your course selections from fourteen educational tracks with 100 sessions taught by industry leaders to prepare you for our changing world.

    Be Prepared

    Prepare for any challenge that comes your way by connecting with over 300 of the industry's leading service provider organizations at the Insurance Services Expo.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.

    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.

    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.



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