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A B C D E F G H J K L M N O P Q R S T U V W

Nicholas J. Macera

Coverage Challenges with Common Property Endorsements

Tuesday 8:00 - 9:30
Monday 10:30 - 12:00

Anthony Antonellis, JD, Attorney, Sloane and Walsh, LLP
Nicholas J. Macera, AIC, AINS, Sr. Claims Examiner, Amica Mutual Group
Mark E. Wilson, CPCU, Head of Claims-Marine & Surety, Hanover Insurance Group

  • Dissect critical provisions contained in common property endorsements, such as sewer and drain backups, mold/fungi, cosmetic damage, and hurricane deductibles, among others
  • Evaluate new and emerging commercial and homeowners property endorsements and their implications for established claim adjusting practices
  • Identify frequent and unique coverage issues arising from common property endorsements
  • Describe recent court rulings impacting the application of common property endorsements
  • Mark Majewski

    Smart Buildings & Claims Forensic Investigations

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Robert Bragdon, AIC, PCLS, Sr. Training Consultant, Hanover Insurance Group
    Mark Majewski, Ph.D., PE, Project Engineer, Envista Forensics

  • Describe how active building monitoring systems and smart building technologies operate to form the “Internet of Things”
  • Review information obtainable from building systems and their application to events prior to and subsequent to the loss
  • Utilize smart building system information in a variety of claims case studies
  • Danielle N. Malaty

    Fraternity & Sorority Hazing: Liability, Exposures & Coverage

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Danielle N. Malaty, JD, Shareholder, Kopka Pinkus Dolin PC

  • Describe the graduated levels of duties owed by fraternities and sororities to their social guests
  • Scrutinize case law, social host statutes, and anti-hazing statutes as they apply to personal injury suits arising out of events hosted by these social organizations
  • Review applicable policy forms providing coverage and pinpoint key provisions
  • Examine effective defense strategies
  • Christopher W. Martin

    Declaratory Judgment Actions: How, When & Why?

    Wednesday 8:30 - 10:00
    Monday 10:30 - 12:00

    Christopher W. Martin, JD, Partner, Martin Disiere Jefferson et al

  • Explore reasons for and against seeking a declaratory judgment
  • Assess the most effective time to bring a declaratory judgment action
  • Identify parties that should be joined in the declaratory judgment action
  • Address potential responses that an adverse party may have to the declaratory judgment action and examine methods to combat them
  • Larry Mason

    Ethical Decision-Making: Choosing the Right Path

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Larry Mason, JD, Partner, Goldberg Segalla
    Crystal Uebelher, CPCU, Claims Attorney, SECURA Insurance Companies

  • Identify common ethical challenges in claims handling
  • Analyze potential risks of unethical claims handling practices
  • Discuss approaches to resolving ethical dilemmas
  • Explore the benefits of ethical claims handling
  • Ryan Matchack

    Mobile Apps for Adjusters

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Nathan Clay, Dir.-CAT & Vendor Operations, American National P&C Group
    Ryan Matchack, Property Claims-HO Specialist, Grange Mutual Casualty Group

  • Explore available apps that can assist claims adjusters
  • Highlight how apps can improve performance and efficiency for adjusters
  • Review the way apps are shifting and impacting the claim handling industry
  • Describe the advances and future impact of apps for adjusters
  • Andrea Matott

    Property Case Law Developments: Commercial Lines

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    James A. Kitces, JD, Partner, Robins Kaplan LLP
    Andrea Matott, CPCU, AIC, AIC, Claims Manager, Beazley Group
    Wayne Taylor, JD, Attorney, Mozley Finlayson & Loggins LLP

  • Review current trends and improve your ability to forecast court decisions in connection with commercial lines property claims issues
  • Identify current issues and concerns in connection with commercial lines property claims
  • Practice reasoning skills in applying policy provisions to factual scenarios
  • Share viewpoints with other claims professionals and attorneys from around the country on commercial lines property claims issues
  • Dean McCall

    Customer Service Markers for Success

    Tuesday 10:30 - 12:00
    Wednesday 10:30 - 12:00

    Dean McCall, AIC, AIM, ARM, SCLA, AVP-P&C Claims Training, American National P&C Group
    Steven Sloboda, Field Territory Manager, Farmers Insurance Exchange

  • Examine the many ways to deliver exceptional claims customer service
  • Help set customer service expectations as you adjust various claims
  • Review ways to salvage adjustments that have gone sour
  • Evaluate opportunities to build your own vital customer-centric claim organization
  • Brandan McGehee

    Large Agricultural Claim Challenges

    Tuesday 8:00 - 9:30
    Wednesday 8:30 - 10:00

    John Jennings, CPCU, Director-Property Claims, American National P&C Group
    Brandan McGehee, General Adjuster, Midwest Claims Service

  • Review coverage provisions related to agriculture losses
  • Determine when and how experts should be engaged in large agricultural claims
  • Evaluate loss strategies with common losses, including poultry houses, grain bins, milking parlors, and other agricultural structures
  • Describe Business Interruption and Extra Expense loss exposures and ways to mitigate these types of claims
  • Mike McKee

    Fraud with Catastrophic Losses

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Jonathan H. Colman, JD, Founding Partner, Colman Law Group
    Mike McKee, Special Agent, NICB
    Dawnde Pence, CPCU, SCLA, CIFI, Unit Manager, SIU Claims, Auto Club Enterprises Group

  • Describe how catastrophe environments can encourage insurance fraud
  • Identify various cat fraud scams and indicators with catastrophe losses
  • Devise strategies to effectively investigate and respond to potential fraud with various claims: wildfires, hurricanes and floods, etc.
  • Review fraud exposures and appropriate responses with additional living expense and fair rental value catastrophe claims
  • John McLaughlin

    Homeowner Conundrums: Issues & Analysis

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    John McLaughlin, AVP-Claims, Narragansett Bay Insurance
    Michael T. Ryan, JD, Partner, Merry, Farnen & Ryan, P.C.

  • Evaluate residency and determine who is an insured
  • Decide who has an insurable interest and can bring a claim
  • Identify who should be named on an insurance proceeds check, including mortgagee, loss payee, lien holder, etc.
  • Kevin T. Merriman

    Social Media Liability Exposures & Coverage

    Monday 1:30 - 3:00
    Tuesday 3:30 - 5:00

    Kevin T. Merriman, JD, Partner, Ward Greenberg Heller & Reidy
    Meghan E. Ruesch, JD, Associate Attorney, Lewis Wagner, LLP
    Nicole Weir, JD, Senior Claims Attorney, SECURA Insurance Companies

  • Examine liability exposures and coverage for cyberbullying and other conduct arising out of social media use
  • Explore present and emerging causes of action enhanced or generated by social media use
  • Assess coverage issues under personal and commercial liability policies for social media-related claims
  • Charles Mondello

    Drones & Their Use in Claims

    Monday 3:30 - 4:30
    Tuesday 10:30 - 11:30

    Charles Mondello, President, Property Drone Consortium

  • Please look at learning objectives. Review the emerging regulatory environment for drone operations
  • Explore potential use cases for drone flights in claims
  • Describe hardware and software options available to support drone operations
  • Evaluate other issues, such as privacy concerns, that may impact successful drone operations
  • John Mumford

    Determining the Number of Occurrences Under CGL Policies

    Tuesday 1:30 - 3:00
    Wednesday 1:30 - 3:00

    John Mumford, JD, Partner, Hancock Daniel Johnson et al

  • Identify the scenarios in which the issue of the number of occurrences arises
  • Discover how the parties' respective positions on this issue may change based on the policy provisions (including limits and deductible) and facts of the claim
  • Review the key liability policy provisions which impact the determination of the number of occurrences
  • Describe the different "tests" utilized by courts nationally for determining the number of occurrences and survey recent case law addressing this issue
  • Roy A. Mura

    Use of Social Media to Investigate Claims

    Tuesday 1:30 - 3:00
    Monday 1:30 - 3:00

    Roy A. Mura, JD, Managing Partner, Mura & Storm, PLLC

  • Describe how to gather and record social media evidence with first- and third-party claims
  • Evaluate admissibility and authentication of evidence and the power of a preservation letter
  • Review the risks and regulations in collecting evidence and how to manage the risk
  • List social media resources and third-party profile services
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    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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