Marc P. Madonia

Economic Loss Doctrine: Its Scope & Practice

State Approved CE Credits:FL TX

Wednesday 1:30 - 2:30
Tuesday 10:30 - 11:30

Marc P. Madonia, Esq., Counsel - Subrogation, Starr Insurance Holdings, Inc.
Robert A. Stern, Esq., Partner, Clausen Miller P.C.

Describe the Economic Loss Doctrine, and its scope and application

Identify recovery claims that may involve the Economic Loss Doctrine

Devise strategies and arguments to avoid the application of the Economic Loss Doctrine

Alexander B. Mahler

Bad Faith Damages in Third-Party Claims

State Approved CE Credits: FL OK TX

Tuesday 1:30 - 3:00
Wednesday 3:30 - 5:00

Craig Jacobson, JD, Partner, Gordon & Rees
Alexander B. Mahler, JD, Partner, Gordon & Rees LLP
Kevin Willging, Executive Counsel, Travelers Companies

Spot warning signs of bad-faith exposure in third-party contexts

Review emerging bad-faith issues and trends in the third-party claims

Identify warning signs of bad faith "set-ups" by third-party claimants and develop responsive action plans

Sari B. Marmur

Diminished Value in Auto Claims

State Approved CE Credits:FL TX

Monday 1:30 - 2:30
Wednesday 10:30 - 11:30

Seth M. Friedman, JD, Partner, Lewis Brisbois
Sari B. Marmur, JD, LLM, General Counselor, Travelers Companies

Examine the pertinent auto policy provisions that serve as the basis for policyholder diminished value claims

Define "diminished value" and describe the three general types of diminished value

Identify the jurisdictions that permit a policyholder to recover diminished value and discuss the reasons why jurisdictions are split on the issue

Analyze methods used by courts in those jurisdictions permitting recovery to calculate the diminished value

Betsy Marotta

Delivering Powerful Presentations

Tuesday 8:00 - 9:30
Wednesday 10:30 - 12:00

Shameem Awan, CPCU AIC, Assistant Vice President, Amica Mutual Group
Betsy Marotta, CPCU, AIC, AVP, P&C Claims, American National P&C Group

Explore strategies for becoming a better presenter

Discover techniques for developing powerful presentations

Demonstrate strategies to involve your audience

Examine practical approaches for cultivating confidence and maintaining audience engagement

Christopher W. Martin

Declaratory Judgment Actions: How, When & Why?

State Approved CE Credits:FL

Tuesday 8:00 - 9:30
Wednesday 8:30 - 10:00

Christopher W. Martin, JD, Partner, Martin Disiere Jefferson et al

Explore reasons for and against seeking a declaratory judgment

Assess the most effective time to bring a declaratory judgment action

Identify parties that should be joined in the declaratory judgment action

Address potential responses that an adverse party may have to the declaratory judgment action and examine methods to combat them

Larry Mason

Emerging CGL Risks: Challenges for 2018 & Beyond

State Approved CE Credits:FL TX

Monday 1:30 - 3:00
Wednesday 10:30 - 12:00

Larry Mason, JD, Partner, Goldberg Segalla
Crystal Uebelher, JD CPCU, Claims Attorney, SECURA Insurance Companies

Identify new and emerging risks that CGL insurers should be prepared to evaluate

Analyze potential claim exposures for emerging risks

Explore relevant policy language and how courts may resolve coverage disputes based on current CGL forms

Dean McCall

Mobile Apps for Adjusters

State Approved CE Credits:FL

Tuesday 10:30 - 12:00
Wednesday 1:30 - 3:00

Loden Cullar-Ledford, Director of Customer Success, Livegenic Inc.
Dean McCall, AIC SCLA, Director-Training/Development, American National P&C Group

Explore available apps that can assist claims adjusters

Highlight how apps can improve performance and efficiency for adjusters

Review the way apps are shifting and impacting the claim handling industry

Describe the advances and future impact of apps for adjusters

Lynne McChristian

Attract, Develop & Retain Young Talent for Insurance Careers

Monday 1:30 - 3:00
Tuesday 1:30 - 3:00

Joyce Blanchard, Student, Florida State University
William Boor, Student, Florida State University
Lynne McChristian, Teaching Faculty, Florida State University
Gina Perrotto, AIC, AINS, Associate Recruiter, Amica Mutual Group

Demonstrate ways to bust the myth of “boring desk jobs” through engaging internships

Explore ways to pitch the corporate purpose to new hires to showcase the industry’s people-centric culture, with missions and values aligned and visible

Identify ways to create what millennials crave, namely leadership development and an environment that balances individualism and teamwork

Examine the trends in insurance education and partnerships between industry and academia

Rene McGillicuddy

Food Liability Exposures & Insurance Coverage

State Approved CE Credits:FL OK TX

Monday 3:30 - 5:00
Wednesday 10:30 - 12:00

Rene McGillicuddy, Commercial Risk Strategist, American International Group
Jonathan Toren, JD, Member, Cozen O'Connor

Illustrate various claims that may be made against food service providers including negligence and product liability

Identify the types of food service providers against whom claims could be made

Describe liability insurance coverage for those claims, including CGL policies and other stand-alone coverages applicable to food liability

Evaluate appropriate, responsive crisis management methods and practices

John McLaughlin

Homeowner Conundrums: Issues & Analysis

State Approved CE Credits:FL OK TX

Monday 1:30 - 3:00
Tuesday 3:30 - 5:00

John McLaughlin, AIC, AVP-Claims, Narragansett Bay Insurance
Michael T. Ryan, Partner, Merry, Farnen & Ryan, P.C.

Evaluate residency and determine who is an insured

Decide who has an insurable interest and can bring a claim

Identify who should be named on an insurance proceeds check, including mortgagee, loss payee, lien holder, etc.

Michele Mecca

Defending Negligent Premises Security Claims

State Approved CE Credits:FL TX

Monday 1:30 - 3:00
Tuesday 1:30 - 3:00

Oscar J. Cabanas, JD, Partner, Wicker Smith PA
Kelly S. Klatt, CEO, Center for Security Solutions
Michele Mecca, MCU Liability Claim Specialist, Zurich Financial Services NA

Identify issues and challenges of defending premises security claims

Describe tools to be used in combating premises security cases

Examine strategies in resolving and defending security claims today

Phyllis Meier

Mediation: Planning for Success

State Approved CE Credits:FL TX

Monday 1:30 - 3:00
Tuesday 3:30 - 5:00

Phyllis Meier, Technical Claim Consultant, Amerisure Companies
Jim Nulman, Cert. Civil/Appellate Mediator, Nulman Mediation Services

Describe pre-mediation preparation to effect positive outcomes

Develop strategies to maximize the chances for success at mediation

Plan mediation presentations for maximum impact

Create strategies to close final gaps

Stuart A. Mintz

Commercial Claim Building Code Scenarios

State Approved CE Credits: FL TX

Monday 3:30 - 5:00
Tuesday 1:30 - 3:00

Stuart A. Mintz, AIC RPA, AVP/Sr. International EGA, Custard Insurance Adjusters
Harry Parrish, President/CEO, Construction Services Company

Describe the challenging building code landscape with commercial structural losses

Develop building code strategies for a variety of commercial building claims

Review a six-step process that adjusters can use to avoid "building code surprises" with these claims

Identify salient parts of an effective building code presentation appealing a local official's decision

Julia Molander

Independent Counsel Fees: Keeping Control

State Approved CE Credits:FL

Tuesday 8:00 - 9:30
Wednesday 1:30 - 3:00

Julia Molander, JD, Member, Cozen O'Connor
Victoria H. Roberts, JD, Principal, Roberts Claim Consults, LLC

Identify circumstances in which the insured has a legitimate right to independent counsel

Determine whether billing guidelines apply to independent counsel

Evaluate whether fees are reasonable and necessary

Learn how to negotiate protocols with independent counsel for reporting to insurer

Charles Mondello

Drones & Their Use in Claims

State Approved CE Credits:FL TX

Tuesday 8:00 - 9:00
Wednesday 10:30 - 11:30

Charles Mondello, President, Property Drone Consortium
Gary Sullivan, CPCU AIC, Assistant Professor, Mercyhurst University

Review the emerging regulatory environment for drone operations

Explore potential use cases for drone flights in claims

Describe hardware and software options available to support drone operations

Evaluate other issues, such as privacy concerns, that may impact successful drone operations

Jeffrey Morgan

Cyber Risks: Trends & Exposures

State Approved CE Credits: FL

Wednesday 3:30 - 5:00
Tuesday 10:30 - 12:00

Thomas B. Caswell, JD, Partner, Zelle LLP
Jeffrey Morgan, Executive General Adjuster, Charles Taylor Adjusting

Identify the trends and risk vectors in hacking activity

Describe the evolving cyber exposures faced by different industries

Explore the advances in ethical hacking, penetration testing, and other methods of protection

Dan Mullen

Craft Beverage Risk: Analysis & Adjustment

State Approved CE Credits: FL

Monday 3:30 - 5:00
Tuesday 1:30 - 3:00

Dan Mullen, Assoc. Manager-Casualty Claims, Cincinnati Insurance Companies
Brian Philpot, AIC SCLA, Assoc. Superintendent-Property, Cincinnati Insurance Companies
Donald Seitz, CPCU, National Program Director, Cincinnati Insurance Companies

Evaluate exposures to fire/explosion, product liability, and alcohol service

Identify property and liability controls designed to minimize loss potential

Review industry loss leaders and claim examples

Describe frequently asked claim handling questions

John Mumford

Construction Defect Claims: CGL Coverage Issues

State Approved CE Credits: FL NH OK TX

Monday 3:30 - 5:00
Tuesday 1:30 - 3:00

John Mumford, JD, Partner, Hancock Daniel Johnson et al

Survey trends in liability claims against builders and subcontractors

Describe differences in coverage issues relating to contractors, subcontractors, additional insureds, and indemnitees

Scrutinize key terms in the policy's insuring agreement and examine national trends and legislation as to what constitutes an “occurrence”

Analyze key CGL exclusions and exceptions, including the “damage to property,” “your work,” and others

Roy A. Mura

Use of Social Media to Investigate Claims

State Approved CE Credits:FL TX

Tuesday 10:30 - 12:00
Monday 10:30 - 12:00

Roy A. Mura, JD, Managing Partner, Mura & Storm, PLLC

Describe how to gather and record social media evidence with first- and third-party claims

Evaluate admissibility and authentication of evidence and the power of a preservation letter

Review the risks and regulations in collecting evidence and how to manage the risk

List social media resources and third-party profile services