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A B C D E F G H J K L M N O P Q R S T U V W

Chris Karacalidis

Managing Claims Operations with New Tools

Tuesday 8:00 - 9:30
Wednesday 8:30 - 10:00

Tim Bruffey, Vice President-Innovation, Accurence
William Galonski, CPCU, VP Claims, Western Reserve Group
Chris Karacalidis, Director- Property Claims, Grange Mutual Casualty Group

  • Identify opportunities for utilizing new tools to drive organizational improvements
  • Examine ways to integrate tools with problem-solving strategies
  • Execute improvements in operations utilizing process mapping and change management
  • Explore emerging technologies that take claims management to the next level
  • Jason T. Karasinski

    Large Loss Fire Claim: Investigate, Adjust & Litigate

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Thomas Cellilli, JD, Principal, Skarzynski Black LLC
    Kerry C. Crawford, AIC, Senior Claims Specialist, Sompo International
    Jason T. Karasinski, IAAI-CFI, NAFI-CFEI, President/Owner, Fire Research & Technology

  • Review and evaluate the facts surrounding a dust fire explosion loss to a power process facility
  • Establish appropriate lines of communication and activity with all interested parties: insurer, subrogation team, SIU, experts, and counsel
  • Devise a plan to gather and preserve physical evidence and electronically stored claim file information (ESI)
  • Identify qualified NFPA 1033 and 921 experts in this case
  • JD Keister

    Confronting the “Reptile Theory”

    Wednesday 10:30 - 12:00
    Tuesday 1:30 - 3:00

    Kenneth Bunn, AIC, AVP, Claims, Builders Mutual Insurance
    JD Keister, JD, Attorney, MGC Insurance Defense

  • Examine considerations for litigation
  • Analyze the foundations of the Reptile Theory and the teachings of Ball and Keenan
  • Compare the various ways plaintiff attorneys are putting the Reptile Theory into action across the country
  • Identify how to spot the reptile and manage a claim before suit is filed
  • Thomas A. Keller

    Non-Binding Arbitration Strategies

    Monday 10:30 - 12:00
    Tuesday 8:00 - 9:30

    Thomas A. Keller, JD, Partner, Butler Weihmuller Katz Craig

  • Review situation of court-ordered non-binding arbitration prior to trial
  • Identify which claims may benefit from non-binding arbitration
  • Evaluate strategies to prepare for a successful arbitration
  • Compare arbitration statutes and rules across jurisdictions to identify trends and pitfalls
  • Benjamin Kelley

    Art & Heirloom Claims: Resolution Guidelines

    Monday 1:30 - 3:00
    Tuesday 10:30 - 12:00

    Heather Becker, CEO, The Conservation Center
    Benjamin Kelley, Vendor Manager-NA Claims, Chubb

  • Determine what to look for when handling a claim that involves high-value artwork
  • Identify common types of damage within affected artwork
  • Triage response approaches to minimize the insured’s loss
  • Cassandra Kirkpatrick

    Analyzing Written & Recorded Statements: See the Truth

    Monday 10:30 - 12:00
    Tuesday 10:30 - 12:00

    Cassandra Kirkpatrick, Special Investigations Unit, Westfield Group
    Larry D. Lee, Manager of SIU, Motorists Insurance Group

  • Evaluate the interviewee by reading the statement from their perspective
  • Identify the truth by understanding the language used by the interviewee
  • Pose powerful follow-up questions after understanding the truth found in their initial answers
  • Make use of the perceived non-useful information in an interviewee's statement
  • James A. Kitces

    Property Case Law Developments: Commercial Lines

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    James A. Kitces, JD, Partner, Robins Kaplan LLP
    Andrea Matott, CPCU, AIC, AIC, Claims Manager, Beazley Group
    Wayne Taylor, JD, Attorney, Mozley Finlayson & Loggins LLP

  • Review current trends and improve your ability to forecast court decisions in connection with commercial lines property claims issues
  • Identify current issues and concerns in connection with commercial lines property claims
  • Practice reasoning skills in applying policy provisions to factual scenarios
  • Share viewpoints with other claims professionals and attorneys from around the country on commercial lines property claims issues
  • Jennifer Klase

    Multiple Lawsuits From One Cause: Taking Charge

    Tuesday 10:30 - 11:30
    Wednesday 1:30 - 2:30

    Thomas F. Glassman, JD, Shareholder, Bonezzi Switzer Polito & Hupp
    Jennifer Klase, CCPU, SCLA, CARE Manager, State Auto Insurance Cos.

  • Develop strategies to investigate and triage a loss involving dozens of claimants
  • Balance mounting a cost-effective defense while still properly protecting the insured
  • Identify when and how to settle claims en masse to protect the insured and minimize indemnity payments and defense costs
  • Dan Kohane

    Contractual Indemnity & Additional Insureds Liability

    Tuesday 1:30 - 3:00
    Monday 10:30 - 12:00

    John S. Hanlon, SCLA, Complex Claims Unit Manager, Selective Insurance Group
    Dan Kohane, JD, Senior Partner, Hurwitz & Fine, P.C.

  • Distinguish between an insurer's obligations to those who qualify as additional insureds and those who benefit from contractual indemnity obligations
  • Evaluate how tenders of defense and indemnity should be made under both policy and trade agreement
  • Describe the protocols to consider when tenders are received under both insurance policy and contracts
  • Identify the relevant factors when sending or receiving tenders
  • Michael Kopsa

    Evaluating Extensive Property Losses with Multiple Causes

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Kenneth R. Gilvary, PE, President, Revizion Inc.
    Michael Kopsa, Comm'l Claims Manager, American Strategic Insurance

  • Identify the key issues to consider when handling a widespread loss with multiple perils
  • Effectively utilize experts, legal counsel, and other resources to evaluate risk and resolve complicated claim disputes
  • Organize and control large property loss claims involving multiple perils by implementing various key strategies
  • William O. Krekstein

    Appraisal: Pitfall or Protection

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    William O. Krekstein, JD, Partner, Timoney Knox, LLP
    Brian Philpot, AIC, SCLA, Superintendent-Property, Cincinnati Insurance Companies

  • Implement strategies for demanding appraisal and responding to an appraisal demand
  • Apply recent changes in the law regarding proper disputes for Appraisal and judicial trends in compelling appraisal
  • Identify alternatives for addressing competency and bias of appraisers and failure to agree on umpires
  • Avoid bad-faith traps set by policyholders and their representatives through improper appraisal
  • David B. Krouk

    Reservation of Rights & Declination Letters

    Tuesday 1:30 - 3:00
    Wednesday 8:30 - 10:00

    David Jarrett, JD, AVP-Legal Counsel, Western Reserve Group
    David B. Krouk, JD, Partner, Butler Weihmuller Katz Craig

  • Specify essential content of reservation of rights and declination letters, and assess the consequences of missing such content
  • Pinpoint critical issues in reserving rights and declining coverage, including notice requirements, timing, and the impact of applicable local law
  • Describe effective claims handling methods while the claim or suit is under a reservation of rights
  • Gauge the scope of defense control and the likelihood of recouping costs while defending under a reservation of rights
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    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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