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A B C D E F G H J K L M N O P Q R S T U W

Deborah Jansen

Developing as an Organizational Leader

Deborah Jansen, AVP-Dir. Organizational Dev., Main Street America Group

  • Articulate important areas of capability that must be built to succeed in the broader corporate environment
  • Describe the expanding complexity of relationships that are inherent at progressive leadership levels
  • Establish your professional value proposition and manage your reputation within the broader business environment
  • Devise strategies to establish developmental actions that directly align with strengthening under-developed capabilities
  • David Jarrett

    Reservation of Rights & Declination Letters

    David Jarrett, JD, AVP-Legal Counsel, Western Reserve Group
    David B. Krouk, JD, Partner, Butler Weihmuller Katz Craig

  • Specify essential content of reservation of rights and declination letters, and assess the consequences of missing such content
  • Pinpoint critical issues in reserving rights and declining coverage, including notice requirements, timing, and the impact of applicable local law
  • Describe effective claims handling methods while the claim or suit is under a reservation of rights
  • Gauge the scope of defense control and the likelihood of recouping costs while defending under a reservation of rights
  • John Jennings

    Large Agricultural Claim Challenges

    John Jennings, CPCU, AIC, Director-Property Claims, American National P&C Group
    Brandan McGehee, General Adjuster, Midwest Claims Service

  • Review coverage provisions related to agriculture losses
  • Determine when and how experts should be engaged in large agricultural claims
  • Evaluate loss strategies with common losses, including poultry houses, grain bins, milking parlors, and other agricultural structures
  • Describe Business Interruption and Extra Expense loss exposures and ways to mitigate these types of claims
  • Amy E. Johnson

    Workplace Discrimination & Harassment: Emerging Issues

    Amy E. Johnson, JD, Of Counsel, HeplerBroom, LLC

  • Review policy forms applicable to workplace claims
  • Examine statutory claims arising out of workplace discrimination and harassment
  • Identify and describe typical companion common law claims
  • Explore approaches for assessing liability and policy coverage
  • Deborah Johnson

    Contents Claims Adjustments that Sizzle

    Todd Breton, Project Manager, Germania Insurance
    Deborah Johnson, President & CEO, Contents Adjuster Team, LLC

  • Evaluate the strengths and weaknesses of traditional personal property adjustments
  • Identify the most critical features of contents adjustments
  • Review ways to increase your expertise in handling contents claims
  • Explore the differences between Customer Attention and Customer Service
  • Edward N. Jones

    Water Mitigation, Mold & Wind-Driven Rain Issues

    Daniel Bernazzani, Ph.D., SVP Environmental Division, YOUNG & Associates
    Robert J. Donahue, Jr., AIC, National Training Manager, Sedgwick
    Edward N. Jones, VP-Education/Oper. Excellence, CodeBlue, LLC

  • Evaluate appropriate procedures for contractors during the mitigation process
  • Describe situations when water or mold damage standards and guidelines are appropriate
  • Review the importance of coverage issues with wind-driven rain
  • Describe accurate records needed for mitigation efforts in a variety of claim scenarios
  • Wes Jordan

    Building Code Issues: Residential Losses & ICC Developments

    Craig Burgess, State Building Commissioner, IN Dept. of Homeland Security
    Wes Jordan, Engineer, Rimkus Consulting Group, Inc.
    Ed Rensink, Principal, RTM Consultants, Inc.

  • Please provide learning objectives. Thank you.
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    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

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    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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