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A B C D E F G H J K L M N O P Q R S T U W

Deborah Jansen

Developing as an Organizational Leader

Tuesday 10:30 - 12:00
Wednesday 8:30 - 10:00

Deborah Jansen, AVP-Dir. Organizational Dev., Main Street America Group
Jon Stinemetz, Leadership Development Spec., American Family Insurance

  • Articulate important areas of capability that must be built to succeed in the broader corporate environment
  • Describe the expanding complexity of relationships that are inherent at progressive leadership levels
  • Establish your professional value proposition and manage your reputation within the broader business environment
  • Devise strategies to establish developmental actions that directly align with strengthening under-developed capabilities
  • David Jarrett

    Reservation of Rights & Declination Letters

    Tuesday 1:30 - 3:00
    Wednesday 8:30 - 10:00

    David Jarrett, JD, AVP-Legal Counsel, Western Reserve Group
    David B. Krouk, JD, Partner, Butler Weihmuller Katz Craig

  • Recognize when a reservation of rights letter is needed
  • Identify the components and content of a reservation of rights letter
  • Describe how to deal with the insured’s response to a reservation of rights letter
  • Analyze the differences and consequences of reservation of rights versus declination letters
  • John Jennings

    Large Agricultural Claim Challenges

    Tuesday 8:00 - 9:30
    Wednesday 8:30 - 10:00

    John Jennings, CPCU, Director-Property Claims, American National P&C Group
    Brandan McGehee, General Adjuster, Midwest Claims Service

  • Review coverage provisions related to agriculture losses
  • Determine when and how experts should be engaged in large agricultural claims
  • Evaluate loss strategies with common losses, including poultry houses, grain bins, milking parlors, and other agricultural structures
  • Describe Business Interruption and Extra Expense loss exposures and ways to mitigate these types of claims
  • Amy E. Johnson

    Workplace Discrimination & Harassment: Emerging Issues

    Monday 3:30 - 5:00
    Tuesday 3:30 - 5:00

    Amy E. Johnson, JD, Of Counsel, HeplerBroom, LLC

  • Review policy forms applicable to workplace claims
  • Examine statutory claims arising out of workplace discrimination and harassment
  • Identify and describe typical companion common law claims
  • Explore approaches for assessing liability and policy coverage
  • Chyrl Johnson

    Casualty Case Law Update

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    Chyrl Johnson, CPCU CIC CRM AIC, Sr. Corporate Litigation Spec., United Fire & Casualty Group
    W. Lane Neilson, JD, Partner, Neilson & Associates, P.A.

  • Identify current casualty claim law trends across the nation
  • Evaluate current issues and improve your abilities to forecast court decisions
  • Analyze third-party liability factual scenarios
  • Deborah Johnson

    Contents Claims Adjustments that Sizzle

    Monday 3:30 - 5:00
    Wednesday 10:30 - 12:00

    Todd Breton, Project Manager, Germania Insurance
    Deborah Johnson, President & CEO, Contents Adjuster Team, LLC

  • Evaluate the strengths and weaknesses of traditional personal property adjustments
  • Identify the most critical features of contents adjustments
  • Review ways to increase your expertise in handling contents claims
  • Explore the differences between Customer Attention and Customer Service
  • Edward N. Jones

    Water Mitigation, Mold & Wind-Driven Rain Issues

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Daniel Bernazzani, Ph.D., SVP Environmental Division, YOUNG & Associates
    Robert J. Donahue, Jr., AIC, National Training Manager, Sedgwick
    Edward N. Jones, VP-Education/Oper. Excellence, CodeBlue, LLC

  • Evaluate appropriate procedures for contractors during the mitigation process
  • Describe situations when water or mold damage standards and guidelines are appropriate
  • Review the importance of coverage issues with wind-driven rain
  • Describe accurate records needed for mitigation efforts in a variety of claim scenarios
  • James R. Jones

    Competition for Next Generation Claims Talent

    Monday 3:30 - 5:00
    Tuesday 10:30 - 12:00

    James R. Jones, CPCU, AIC, ARM, Exec. Dir.-Katie School-Ins., Illinois State University

  • Describe key trends and issues affecting recruiting of next generation talent
  • Avoid common mistakes made in recruiting and attempting to retain talent
  • Explore the motivations for the next generation
  • Identify how claims organizations can motivate next generation talent to retain talent
  • Wes Jordan

    Building Codes: New Developments, Variances, Etc.

    Monday 3:30 - 5:00
    Wednesday 10:30 - 12:00

    Craig Burgess, State Building Commissioner, IN Dept. of Homeland Security
    Wes Jordan, Engineer, Rimkus Consulting Group, Inc.
    Ed Rensink, Principal, RTM Consultants, Inc.

  • Identify various residential building code issues that arise from loss adjustments
  • Describe recent commercial/residential building code developments and upcoming code issues
  • Explore the pursuit of building code variances, and its relevance to loss adjustments
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    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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