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A B C D E F G H J K L M N O P Q R S T U W Y Z

Jim Jez

Dealing with Challenging Customers

Tuesday 8:00 - 9:30
Wednesday 1:30 - 3:00

Jim Jez, AIC SCLA MS, President, JEZ Insurance Consulting LLC

  • Identify the inherent factors that contribute/create conflict in the adjustment of claims
  • Recognize the characteristics of “situationally difficult” customers that adjusters commonly deal with
  • Describe the Negative Cycle of conflict and how to effectively counter it
  • Take control of the encounter and shape the outcome of events using a six-step approach
  • Michael W. Johnston

    Legalized Marijuana & its Impact on Insurance Claims

    Monday 3:30 - 4:30
    Tuesday 1:30 - 2:30

    Michael W. Johnston, JD, Member, Brown Dean Proctor & Howell

  • Identify key issues arising from the impact of marijuana legalization on property and casualty coverages
  • Evaluate whether "legal marijuana" is really legal
  • Describe issues related to marijuana as a crop vs. marijuana growing as a business
  • Review issues related to measuring intoxication from marijuana use and their impact on claims handling
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    Adapting to a World of Change

    Unlock a World of New Opportunities

    Network with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Change Your Perspective

    Mix-and-match your course selections from fourteen educational tracks with 100 sessions taught by industry leaders to prepare you for our changing world.

    Be Prepared

    Prepare for any challenge that comes your way by connecting with over 300 of the industry's leading service provider organizations at the Insurance Services Expo.



    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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