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A B C D E F G H J K L M N O P Q R S T U W Y Z

Craig Jacobson

Bad Faith Damages in Third-Party Claims

State Approved CE Credits: FL OK TX

Tuesday 1:30 - 3:00
Wednesday 3:30 - 5:00

Craig Jacobson, JD, Partner, Gordon & Rees
Alexander B. Mahler, JD, Partner, Gordon & Rees LLP
Kevin Willging, Executive Counsel, Travelers Companies

  • Spot warning signs of bad-faith exposure in third-party contexts
  • Review emerging bad-faith issues and trends in the third-party claims
  • Identify warning signs of bad faith "set-ups" by third-party claimants and develop responsive action plans
  • Deborah Jansen

    Changing Mindsets with Organizational Change

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    Deborah Jansen, AVP-Dir. Organizational Dev., Main Street America Group
    Robert J. Wedoff, President, Envista Forensics

  • Define the psychology and evolution involved in change
  • Explore how failure to recognize the importance of change management in your initiative can jeopardize your success
  • Examine the challenges of effective communication based on roles within the organization
  • Describe strategies to overcome resistance to change and optimize success for your initiative
  • Jim Jez

    Dealing with Challenging Customers

    Tuesday 8:00 - 9:30
    Wednesday 1:30 - 3:00

    Jim Jez, AIC SCLA MS, President, JEZ Insurance Consulting LLC

  • Identify the inherent factors that contribute/create conflict in the adjustment of claims
  • Recognize the characteristics of “situationally difficult” customers that adjusters commonly deal with
  • Describe the negative cycle of conflict and how to effectively counter it
  • Take control of the encounter and shape the outcome of events using a six-step approach
  • Michael W. Johnston

    Legalized Marijuana & its Impact on Insurance Claims

    State Approved CE Credits:FL TX

    Monday 3:30 - 4:30
    Tuesday 1:30 - 2:30

    Michael W. Johnston, JD, Member, Brown Dean Proctor & Howell

  • Identify key issues arising from the impact of marijuana legalization on property and casualty coverages
  • Evaluate whether "legal marijuana" is really legal
  • Describe issues related to marijuana as a crop vs. marijuana growing as a business
  • Review issues related to measuring intoxication from marijuana use and their impact on claims handling
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    2019 Exhibit Booths and Sponsorships are now available.
    2019 Claims Conference information will be listed in the fall.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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