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Deborah Jansen

Developing as an Organizational Leader

Deborah Jansen, AVP-Dir. Organizational Dev., Main Street America Group

  • Articulate important areas of capability that must be built to succeed in the broader corporate environment
  • Describe the expanding complexity of relationships that are inherent at progressive leadership levels
  • Establish your professional value proposition and manage your reputation within the broader business environment
  • Devise strategies to establish developmental actions that directly align with strengthening under-developed capabilities
  • David Jarrett

    Reservation of Rights & Declination Letters

    David Jarrett, JD, AVP-Legal Counsel, Western Reserve Group
    David B. Krouk, JD, Partner, Butler Weihmuller Katz Craig

  • Specify essential content of reservation of rights and declination letters, and assess the consequences of missing such content
  • Pinpoint critical issues in reserving rights and declining coverage, including notice requirements, timing, and the impact of applicable local law
  • Describe effective claims handling methods while the claim or suit is under a reservation of rights
  • Gauge the scope of defense control and the likelihood of recouping costs while defending under a reservation of rights
  • John Jennings

    Large Agricultural Claim Challenges

    John Jennings, CPCU, AIC, Director-Property Claims, American National P&C Group
    Brandan McGehee, General Adjuster, Midwest Claims Service

  • Review coverage provisions related to agriculture losses
  • Determine when and how experts should be engaged in large agricultural claims
  • Evaluate loss strategies with common losses, including poultry houses, grain bins, milking parlors, and other agricultural structures
  • Describe Business Interruption and Extra Expense loss exposures and ways to mitigate these types of claims
  • Amy E. Johnson

    Workplace Discrimination & Harassment: Emerging Issues

    Amy E. Johnson, JD, Of Counsel, HeplerBroom, LLC

  • Review policy forms applicable to workplace claims
  • Examine statutory claims arising out of workplace discrimination and harassment
  • Identify and describe typical companion common law claims
  • Explore approaches for assessing liability and policy coverage
  • Deborah Johnson

    Contents Claims Adjustments that Sizzle

    Todd Breton, Project Manager, Germania Insurance
    Deborah Johnson, President & CEO, Contents Adjuster Team, LLC

  • Evaluate the strengths and weaknesses of traditional personal property adjustments
  • Identify the most critical features of contents adjustments
  • Review ways to increase your expertise in handling contents claims
  • Explore the differences between Customer Attention and Customer Service
  • Edward N. Jones

    Water Mitigation, Mold & Wind-Driven Rain Issues

    Daniel Bernazzani, Ph.D., SVP Environmental Division, YOUNG & Associates
    Robert J. Donahue, Jr., AIC, National Training Manager, Sedgwick
    Edward N. Jones, VP-Education/Oper. Excellence, CodeBlue, LLC

  • Evaluate appropriate procedures for contractors during the mitigation process
  • Describe situations when water or mold damage standards and guidelines are appropriate
  • Review the importance of coverage issues with wind-driven rain
  • Describe accurate records needed for mitigation efforts in a variety of claim scenarios
  • Wes Jordan

    Building Code Issues: Residential Losses & ICC Developments

    Craig Burgess, State Building Commissioner, IN Dept. of Homeland Security
    Wes Jordan, Engineer, Rimkus Consulting Group, Inc.
    Ed Rensink, Principal, RTM Consultants, Inc.

  • Please provide learning objectives. Thank you.

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.



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