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John S. Hanlon

Contractual Indemnity & Additional Insureds Liability

John S. Hanlon, SCLA, Complex Claims Unit Manager, Selective Insurance Group
Dan Kohane, JD, Senior Partner, Hurwitz & Fine, P.C.

  • Distinguish between an insurer's obligations to those who qualify as additional insureds and those who benefit from contractual indemnity obligations
  • Evaluate how tenders of defense and indemnity should be made under both policy and trade agreement
  • Describe the protocols to consider when tenders are received under both insurance policy and contracts
  • Identify the relevant factors when sending or receiving tenders
  • Randall Harvill

    Misrepresentations: Coverage Considerations

    Randall Harvill, Property Manager, CSE Insurance Group
    Richard I. Woolf, JD, Partner, Baker Sterchi Cowden & Rice

  • Recognize fact scenarios giving rise to misrepresentations in the application and claim investigation
  • Identify coverage issues which arise when facts appear inconsistent with information presented earlier by the insured
  • Apply coverage principles to various fact scenarios to better address apparent misrepresentations in an application and claim
  • Susan Harwood

    Property Case Law Developments: Personal Lines

    Susan Harwood, JD, Attorney, Kaplan Zeena LLP
    David Shaw, JD, Attorney, American Strategic Insurance
    Wayne Taylor, JD, Attorney, Mozley Finlayson & Loggins LLP

  • Review current trends and improve ability to forecast court decisions with respect to personal lines property insurance claims issues
  • Identify current issues and concerns in the personal lines property insurance field
  • Use reasoning skills to apply policy provisions to factual scenarios
  • Share viewpoints with other claims professionals and attorneys from around the country on personal lines property insurance claims issues
  • Jennifer G. Horn

    Tree, Shrub & Plant Loss Measurement

    Jennifer G. Horn, RLA, DBI Construction Consultants

  • Identify damage to the living parts of construction
  • Determine repair and replacement options for landscaping items
  • Review loss measurement techniques for new and old growth plants
  • Recognize the non-living parts of the built landscape and their impact on cost
  • Lisa Horn

    Changing Mindsets with Organizational Change

    Lisa Horn, CPCU, AIM, AIC, Director-Claim Technology, Western National Insurance
    Robert J. Wedoff, President, Envista Forensics

  • Define the psychology and evolution involved in change
  • Explore how failure to recognize the importance of change management in your initiative can jeopardize your success
  • Examine the challenges of effective communication based on roles within the organization
  • Describe strategies to overcome resistance to change and optimize success for your initiative
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    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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