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A B C D E F G H J K L M N O P Q R S T U V W

Emma L. Gaddipati

Subrogation: Major Industry Trends

Tuesday 10:30 - 12:00
Wednesday 8:30 - 10:00

Emma L. Gaddipati, JD, Partner, Grotefeld Hoffmann

  • Identify emerging technology and its use/application in investigating subrogation potential
  • Describe the pursuit of product liability claims in the internet age
  • Identify current trends in application of product liability laws in cases against large online retailers such as Amazon and ebay
  • Review facts and rulings behind the latest court decisions and statutes impacting the entire subrogation industry
  • William Galonski

    Managing Claims Operations with New Tools

    Tuesday 8:00 - 9:30
    Wednesday 8:30 - 10:00

    Tim Bruffey, Vice President-Innovation, Accurence
    William Galonski, CPCU, VP Claims, Western Reserve Group
    Chris Karacalidis, Director- Property Claims, Grange Mutual Casualty Group

  • Identify opportunities for utilizing new tools to drive organizational improvements
  • Examine ways to integrate tools with problem-solving strategies
  • Execute improvements in operations utilizing process mapping and change management
  • Explore emerging technologies that take claims management to the next level
  • Kenneth R. Gilvary

    Evaluating Extensive Property Losses with Multiple Causes

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Kenneth R. Gilvary, PE, President, Revizion Inc.
    Michael Kopsa, Comm'l Claims Manager, American Strategic Insurance

  • Identify the key issues to consider when handling a widespread loss with multiple perils
  • Effectively utilize experts, legal counsel, and other resources to evaluate risk and resolve complicated claim disputes
  • Organize and control large property loss claims involving multiple perils by implementing various key strategies
  • Thomas F. Glassman

    Multiple Lawsuits From One Cause: Taking Charge

    Tuesday 10:30 - 11:30
    Wednesday 1:30 - 2:30

    Thomas F. Glassman, JD, Shareholder, Bonezzi Switzer Polito & Hupp
    Jennifer Klase, CCPU, SCLA, CARE Manager, State Auto Insurance Cos.

  • Develop strategies to investigate and triage a loss involving dozens of claimants
  • Balance mounting a cost-effective defense while still properly protecting the insured
  • Identify when and how to settle claims en masse to protect the insured and minimize indemnity payments and defense costs
  • Veena Gregoire

    Claims Analytics: Insights & Expertise

    Monday 3:30 - 4:30
    Wednesday 10:30 - 11:30

    Janet Davis, AVP-Analytics Integration Lead, Chubb
    Veena Gregoire, Head of Claims Analytics, NA, Allianz Global Corp. & Spec.

  • Identify strategies for claims examiners to improve outcomes with predictive analytics
  • Describe the impact of claims outcomes on the company's financial results
  • Discover how to successfully integrate analytics into the adjusting process
  • Connect the dots on how claims can work collaboratively through a cross-functional process to drive extraordinary results
  • Randy M. Grundy

    Building Code Questions with Commercial Loss Adjustments

    Monday 1:30 - 3:00
    Wednesday 1:30 - 3:00

    Randy M. Grundy, RPA, President & EGA, RGACM
    Steven M. Gunn, PE, Engineer, Keeler-Webb Associates
    Michael Popich, Mgr.-Bureau-Construction Svcs., City of Indianapolis

  • Review the coverage and limitations provided under Ordinance & Law provision in commercial policies
  • Describe how various types of Codes particularly impact commercial structures and losses
  • Evaluate a variety of claims scenarios and work through various building code issues and challenges
  • Work with local building code officials and effectively resolve differences and appeals in a timely manner
  • Michael Guerra

    Assignment of Benefits: Policy Giveaway

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Michael Guerra, Dir.-Claims, Claims Governance, Citizens Property Insurance
    Joshua Schone, CAT Team Manager, Auto Club Enterprises Group

  • Describe what an assignment of benefits contract is and who benefits from it
  • Review how assignment of benefit contracts comport with the established law in various jurisdictions
  • Identify “red flags” for potential fraud involved with assignment of claim presentations
  • Evaluate various strategies to help navigate your customer's claim through the waters of an assignment of benefits situation
  • Steven M. Gunn

    Building Code Questions with Commercial Loss Adjustments

    Monday 1:30 - 3:00
    Wednesday 1:30 - 3:00

    Randy M. Grundy, RPA, President & EGA, RGACM
    Steven M. Gunn, PE, Engineer, Keeler-Webb Associates
    Michael Popich, Mgr.-Bureau-Construction Svcs., City of Indianapolis

  • Review the coverage and limitations provided under Ordinance & Law provision in commercial policies
  • Describe how various types of Codes particularly impact commercial structures and losses
  • Evaluate a variety of claims scenarios and work through various building code issues and challenges
  • Work with local building code officials and effectively resolve differences and appeals in a timely manner
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    Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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