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A B C D E F G H J K L M N O P Q R S T U W Y Z

William Galonski

Managing Claims Operations with New Tools

State Approved CE Credits:FL TX

Monday 1:30 - 3:00
Wednesday 8:30 - 10:00

Tim Bruffey, Vice President-Innovation, Accurence
William Galonski, CPCU ARM AIC, VP Claims, Western Reserve Group
Chris Karacalidis, AIC, Director- Property Claims, Grange Mutual Casualty Group

  • Identify opportunity areas for tool utilization to drive improvements
  • Evaluate and examine how to integrate tools
  • Execute on full value of new tools with change management
  • Explore emerging technologies that take it to the next level
  • Kenneth R. Gilvary

    Evaluating Extensive Property Losses with Multiple Causes

    State Approved CE Credits:FL OK TX

    Monday 1:30 - 3:00
    Wednesday 8:30 - 10:00

    Vincent P. Beilman III, JD, Partner, Wood Smith Henning & Berman
    Kenneth R. Gilvary, PE, Sr Vice President Large Loss, IAS Claim Services

  • Identify the key issues to consider when handling a widespread loss with multiple perils
  • Effectively utilize experts, legal counsel, and other resources to evaluate risk and resolve complicated claim disputes
  • Organize and control large property loss claims involving multiple perils by implementing various key strategies
  • John W. Glissmeyer

    Claims with Emerging Building Technologies

    State Approved CE Credits: FL NH OK TX

    Monday 10:30 - 12:00
    Tuesday 10:30 - 12:00

    John W. Glissmeyer, Strategic Training Manager, Xactware
    Jeff Taxier, Education & Training Manager, American Technologies, Inc.

  • Describe 2017-2018 trends in residential and commercial construction
  • Identify the most common items included in restoration and remodeling
  • Locate common and unusual restoration items to complete a more accurate estimate
  • Brad M. Gordon

    Avoiding Subrogation Pitfalls: A Roundtable Discussion

    State Approved CE Credits: FL

    Monday 3:30 - 5:00
    Tuesday 3:30 - 5:00

    Brad M. Gordon, JD, Managing Partner, Grotefeld Hoffmann et al
    John Douglas Rayburn, CFEI, CFI, President, Rayburn Fire Scene Invest.

  • Identify critical issues in a subrogation investigation
  • Distinguish the roles of the attorney, the adjuster, and the expert in a subrogation investigation
  • Evaluate critical issues in a subrogation investigation from the perspective of the attorney, the adjuster, and the expert
  • Patrick C. Gorman

    Employee Dishonesty: Navigating the Unknown

    State Approved CE Credits:FL NH TX

    Monday 10:30 - 12:00
    Wednesday 8:30 - 10:00

    Patrick C. Gorman, JD, Associate, Jones, Skelton & Hochuli, PLC
    Michael Haugen, CPA CFE, Partner, HSNO The Forensics Firm

  • Identify high risk areas for employee dishonesty losses
  • Describe common employee dishonesty loss coverage issues and limitations
  • Prioritize steps taken to adjust employee dishonesty loss claims and identify related resources that are often necessary
  • Prepare a request for records and information commonly involved in verifying employee dishonesty claims
  • Terrence L. Graves

    Driverless Cars: Liability & Coverage Issues

    State Approved CE Credits:FL TX

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Tiffany M. Alexander, Esq., Partner, Tanenbaum Keale LLP
    Terrence L. Graves, Esq., Shareholder, Sands Anderson PC

  • Identify various parties who may be liable for loss arising out of the use of driverless vehicles such as manufacturers, engineers, designers, and retailers
  • Examine likely theories of liability that may be asserted against these potentially liable parties
  • Describe liability insurance coverage available to potentially liable parties
  • Explore the coordination of insurance coverage among these parties
  • Veena Gregoire

    Claims Advanced Analytics & Business Intelligence

    State Approved CE Credits: FL

    Monday 3:30 - 5:00
    Tuesday 3:30 - 5:00

    Janet Davis, AVP-Analytics Integration Lead, Chubb
    Veena Gregoire, Head of Claims Analytics, NA, Allianz Global Corp. & Spec.
    Liliana Lopez, AVP-Business Intelligence, Chubb

  • Describe the impact claims operational performance has on the company's income statement
  • Connect the dots on how claims can work through a cross-functional process to drive profitable business
  • Define, influence, and lead the business intelligence lifecycle
  • Identify strategies for claims examiners to improve outcomes with predictive analytics
  • Randy M. Grundy

    Distribution Center Destruction: Managing the Loss

    State Approved CE Credits:FL TX

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Kevin T. Dause, Senior Vice President, RCF Salvage
    Randy M. Grundy, President & EGA, RGACM
    Todd Roeder, CPA, Partner, HSNO The Forensics Firm

  • Evaluate coverage and loss scenarios for a distribution center affected by a major catastrophe
  • Review the need for and role of experts including building consultant, salvor, and accountant
  • Describe adjustment options with respect to the inventory
  • Examine multiple business interruption triggers, including ingress/egress, civil authority, and power outage
  • Michael Guerra

    Assignment of Benefits: Policy Giveaway

    State Approved CE Credits: FL NH OK TX

    Tuesday 8:00 - 9:30
    Wednesday 3:30 - 5:00

    Michael Guerra, Dir.-Claims, Claims Governance, Citizens Property Insurance
    Nathan M. Thompson, JD, Manager-Claims Legal Services, Citizens Property Insurance

  • Describe what an assignment of benefits contract is and who benefits from it
  • Review how assignment of benefit contracts comport with the established law in various jurisdictions
  • Identify “red flags” for potential fraud involved with assignment of claim presentations
  • Evaluate various strategies to help navigate your customer's claim through the waters of an assignment of benefits situation
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    Adapting to a World of Change

    Unlock a World of New Opportunities

    Network with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Change Your Perspective

    Mix-and-match your course selections from fourteen educational tracks with 100 sessions taught by industry leaders to prepare you for our changing world.

    Be Prepared

    Prepare for any challenge that comes your way by connecting with over 300 of the industry's leading service provider organizations at the Insurance Services Expo.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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