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A B C D E F G H J K L M N O P Q R S T U W Y Z

Chad Dannewitz

Electronic Data Coverage Issues

State Approved CE Credits:FL TX

Monday 10:30 - 12:00
Tuesday 3:30 - 5:00

Chad Dannewitz, Sr. Property Supervisor, EMC Insurance Companies
Sean O'Brien, JD, Shareholder, Bradshaw Fowler Proctor et al

  • Identify common electronic data and e-commerce exposures
  • Describe the coverage provisions, exclusions, and endorsements that may apply to electronic data losses
  • Examine how courts have applied the direct physical loss requirement in the context of electronic data claims
  • Determine how to value loss of electronic data
  • Kevin T. Dause

    Distribution Center Destruction: Managing the Loss

    State Approved CE Credits:FL TX

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Kevin T. Dause, Senior Vice President, RCF Salvage
    Randy M. Grundy, President & EGA, RGACM
    Todd Roeder, CPA, Partner, HSNO The Forensics Firm

  • Evaluate coverage and loss scenarios for a distribution center affected by a major catastrophe
  • Review the need for and role of experts including building consultant, salvor, and accountant
  • Describe adjustment options with respect to the inventory
  • Examine multiple business interruption triggers, including ingress/egress, civil authority, and power outage
  • Janet Davis

    Claims Advanced Analytics & Business Intelligence

    State Approved CE Credits: FL

    Monday 3:30 - 5:00
    Tuesday 3:30 - 5:00

    Janet Davis, AVP-Analytics Integration Lead, Chubb
    Veena Gregoire, Head of Claims Analytics, NA, Allianz Global Corp. & Spec.
    Liliana Lopez, AVP-Business Intelligence, Chubb

  • Describe the impact claims operational performance has on the company's income statement
  • Connect the dots on how claims can work through a cross-functional process to drive profitable business
  • Define, influence, and lead the business intelligence lifecycle
  • Identify strategies for claims examiners to improve outcomes with predictive analytics
  • Sean DeCrane

    Tall Wood Buildings: Performance & Protection

    State Approved CE Credits:FL TX

    Wednesday 8:30 - 10:00

    Sean DeCrane, Manager-Industry Relations, UL LLC
    Stephen Quarles, Ph.D., Chief Scientist, IBHS
    Dwayne Sloan, Manager-Building Materials, UL LLC

  • Assess the current state of mass timber (heavy timber) construction in the United States and Canada
  • Review current code specifications and the large scale tests already in place with heavy timber construction
  • Describe the code processes for the two organizations developing specific requirements for these structures - National Fire Protection Association (NFPA) and the International Code Council (ICC)
  • Scan current large-scale research fire testing to understand the contribution of the mass timber to a compartment’s fuel load
  • Andrew Deckert

    Appraisal Clauses: A State-by-State Analysis

    State Approved CE Credits: FL NH OK TX

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    Andrew Deckert, JD, Associate General Counsel, American Strategic Insurance
    Thomas A. Keller, JD, Partner, Butler Weihmuller Katz Craig

  • Describe the appraisal provision and its general application
  • Identify the potential pitfalls and "set-ups" that may be used by public adjusters during the appraisal process
  • Compare how different jurisdictions interpret and apply the appraisal clause
  • Use the appraisal process to resolve claims prior to litigation
  • Kathleen Devane

    Property Valuation: Insurance to Value

    State Approved CE Credits:FL TX

    Monday 1:30 - 3:00
    Wednesday 8:30 - 10:00

    Peter D. de Freitas, VP-Commercial Property, Verisk
    Kathleen Devane, Senior Claims Adjuster, Allianz Global Corp. & Spec.
    Cindy Lund, CIC, Dir.-Property & Allied Lines, OneBeacon Insurance Group

  • Determine the quality of data received from the agent/broker/insured, including data required to reflect appropriate valuation
  • Identify property claim issues including under-valuation when adjusting a claim
  • List influences affecting property under-valuation and premium leakage
  • Mark F. DiGiovanni

    Litigation Management College

    State Approved CE Credits:FL OK TX

    Tuesday 8:00 - 12:00
    Wednesday 1:30 - 5:00

    Bruce D. Celebrezze, JD, Partner, Clyde & Co. US LLP
    Edward J. Currie, JD, Shareholder, Currie Johnson & Myers, PA
    Mark F. DiGiovanni, VP-Litigation Management, Global Indemnity Group, Inc.

  • Create effective litigation plans and budgets
  • Evaluate policy coverage, choice of counsel, and issues raised by multiple insureds
  • Identify resources to assist with liability determinations in complex, multi-party cases
  • Analyze methods of resolving litigation
  • Susan Dillon

    Underwriting, Claims & Agents Partnership

    State Approved CE Credits:FL

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Susan Dillon, CIC, Comm'l Lines Underwriting Mgr., EMC Insurance Companies
    Greg Patterson, Sr. Claims Mgr.-Prop. & IM, Great American P&C Group

  • Describe the unique perspectives, skills, and motivations of underwriters and claim professionals
  • Examine various interaction points of underwriting with claims
  • Identify ways that underwriters and claims professionals can assist one another
  • Identify ways that underwriters can help bridge the gap between agents, insureds, and internal partners as to products and loss control
  • Robert J. Donahue, Jr.

    Auditing Water Damage Files

    State Approved CE Credits: FL OK TX

    Tuesday 10:30 - 12:00
    Wednesday 8:30 - 10:00

    Daniel Bernazzani, SVP Environmental Division, YOUNG & Associates
    Robert J. Donahue, Jr., AIC, National Training Manager, VeriClaim, Inc.
    Ben Spike, CPCU AIC, AVP, National General Adjuster, MiddleOak

  • Review the importance of accurate documentation with water damage claims
  • List appropriate questions for contractors during the mitigation process
  • Describe recent changes in the water damage mitigation industry standards and guidelines
  • Prepare an accurate estimate for mitigation efforts in a variety of claim scenarios
  • Tomi L. Dorris

    Effective Use of Surveillance in a Fraud Investigation

    State Approved CE Credits:FL NH TX

    Monday 1:30 - 2:30
    Tuesday 3:30 - 4:30

    Steven A. Bodge, SCLA CFE, Major Case Manager, Nationwide Group
    Tomi L. Dorris, JD CFE, SIU Director-Midwest, Nationwide Group

  • Evaluate the value and pitfalls of surveillance as an investigative tool both in commercial claims and personal injury claims
  • Describe the legal issues in play, including stalking and spoliation
  • Consider the importance of a pre-surveillance investigative plan and managing surveillance efforts
  • Identify the components in the development of a surveillance plan for the most effective use of surveillance (video) to resolve a claim
  • Peter P. Duncanson

    Bio-Hazard Losses & Recovery

    State Approved CE Credits: FL NH TX

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Peter P. Duncanson, Director-System Development, ServiceMaster Clean
    Brian Klupper, Policies & Procedures Manager, American Family Insurance

  • Describe the process of a bio-hazard loss and the impacts on family and cleaning technicians
  • Explore the potential pitfalls in clean up that result in higher cost
  • Define the safety and health precautions required by OSHA and state regulations
  • Gerald P. Dwyer

    Foundation Engineering Design & Coverage Issues

    State Approved CE Credits:FL OK TX

    Monday 3:30 - 5:00
    Wednesday 1:30 - 3:00

    Gerald P. Dwyer, JD, Partner, Robinson & Cole, LLP
    James Panko, PE, Sr. Structural Engineer, Crane Engineering

  • Describe the basic functions of a foundation, the effects lateral earth loads and hydrostatic pressures have on a foundation, and the proper construction sequencing
  • Evaluate crack patterns and geometry, and possible contributing causes of the cracking to identify various types of foundation failures
  • Identify the characteristics and symptoms of a concrete foundation failure caused by the presence of pyrrhotite in the concrete material and evaluate its effect on the rest of the structure
  • Analyze recurring coverage issues with foundation losses, including collapse, under standard commercial property and homeowners policy language
  • Dan Dyce

    Earthquake Claims Handling Accreditation

    State Approved CE Credits:FL OK TX

    Monday 3:30 - 5:00

    Dan Dyce, CPCU RPA, Consultant, Dan Dyce Consulting

  • Establish an accurate dollar estimate of covered earthquake damage
  • Describe the appropriate level of detail and documentation needed for an earthquake damage estimate
  • Review the California Earthquake Claims Mediation Program and California Fair Claims Handling requirements
  • Review state and federal programs designed to assist earthquake victims
    This session is a companion session to "Earthquake Damage Assessment & Repair.” Attendees can earn their California Earthquake Claims Handling Accreditation certificate after attending these two sessions.
  • Jay Dykstra

    Hail Damage to Light HVAC Systems

    State Approved CE Credits:FL NH OK TX

    Tuesday 8:00 - 9:30
    Wednesday 1:30 - 3:00

    Jay Dykstra, Sr. Learning Facilitator, Travelers Companies
    Matt Livingston, Vendor Programs & Education, HVAC Investigators LLC

  • Identify the specific components of light commercial and residential HVAC systems that can be damaged by hail
  • Evaluate the impact and extent of damages that accompany hail losses
  • Review the hierarchy of repairs that can restore hail-damaged HVAC systems to pre-loss condition
  • Describe the role that regulatory requirements play in HVAC repairs and replacements
  •  


    Adapting to a World of Change

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    Network with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Change Your Perspective

    Mix-and-match your course selections from fourteen educational tracks with 100 sessions taught by industry leaders to prepare you for our changing world.

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    Prepare for any challenge that comes your way by connecting with over 300 of the industry's leading service provider organizations at the Insurance Services Expo.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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