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A B C D E F G H J K L M N O P Q R S T U W Y Z

Chad Dannewitz

Electronic Data Coverage Issues

Monday 10:30 - 12:00
Tuesday 3:30 - 5:00

Chad Dannewitz, Sr. Property Supervisor, EMC Insurance Companies
Sean O'Brien, JD, Shareholder, Bradshaw Fowler Proctor et al

  • Identify common electronic data and e-commerce exposures
  • Describe the coverage provisions, exclusions, and endorsements that may apply to electronic data losses
  • Examine how courts have applied the direct physical loss requirement in the context of electronic data claims
  • Determine how to value loss of electronic data
  • Janet Davis

    Claims Advanced Analytics & Business Intelligence

    Monday 3:30 - 4:30
    Tuesday 3:30 - 4:30

    Janet Davis, AVP-Analytics Integration Lead, Chubb
    Veena Gregoire, Head of Claims Analytics, NA, Allianz Global Corp. & Spec.
    Liliana Lopez, AVP-Business Intelligence, Chubb

  • Describe the impact claims operational performance has on the company's income statement
  • Connect the dots on how claims can work through a cross-functional process to drive profitable business
  • Define, influence, and lead the business intelligence lifecycle
  • Identify strategies for claims examiners to improve outcomes with predictive analytics
  • Andrew Deckert

    Appraisal Clauses: A State-by-State Analysis

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    Andrew Deckert, JD, Associate General Counsel, American Strategic Insurance
    Thomas A. Keller, JD, Partner, Butler Weihmuller Katz Craig

  • Describe the appraisal provision and its general application
  • Identify the potential pitfalls and "setups" that may be used by public adjusters during the appraisal process
  • Compare how different jurisdictions interpret and apply the appraisal clause
  • Use the appraisal process to resolve claims prior to litigation
  • Asim K. Desai

    Bad Faith Damages in Third-Party Claims

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Asim K. Desai, JD, Partner, Gordon & Rees LLP
    Kevin Willging, Executive Counsel, Travelers Companies

  • Spot warning signs of bad-faith exposure in third-party contexts
  • Review emerging bad-faith issues and trends in the third-party claims
  • Identify warning signs of bad faith "set ups" by third-party claimants and develop responsive action plans
  • Kathleen Devane

    Property Valuation: Insurance to Value

    Monday 1:30 - 3:00
    Wednesday 8:30 - 10:00

    Kathleen Devane, Senior Claims Adjuster, Allianz Global Corp. & Spec.
    Cindy Lund, CIC, Dir.-Property & Allied Lines, OneBeacon Insurance Group
    Narendra Srivatsa, AVP, Verisk Analytics

  • Determine the quality of data received from the agent/broker/insured, including data required to reflect appropriate valuation
  • Identify property claim issues including under-valuation when adjusting a claim
  • List influences affecting property under-valuation and premium leakage
  • Susan Dillon

    Underwriting, Claims & Agents Partnership

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Susan Dillon, CIC, Comm'l Lines Underwriting Mgr., EMC Insurance Companies
    Greg Patterson, Sr. Claims Mgr.-Prop. & IM, Great American P&C Group

  • Describe the unique perspectives, skills, and motivations of underwriters and claim professionals
  • Examine various interaction points of underwriting with claims
  • Identify ways that underwriters and claims professionals can assist one another
  • Identify ways that underwriters can help bridge the gap between agents, insureds, and internal partners (products, loss control)
  • Kim Dodd

    Claims Strategies When Working with Public Adjusters

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Kim Dodd, National General Adjuster, Hartford Insurance Group
    Chad Fuller, Regional Manager, Cavalry Construction
    Todd M. Tippett, JD, Partner, Zelle LLP

  • Identify the purpose and proper role of a public adjuster
  • Review state statutes in various jurisdictions that impact a public adjuster’s duties and responsibilities
  • Describe effective strategies to communicate with public adjusters and insureds in a variety of claim scenarios
  • Evaluate strategies for resolving differences with a public adjuster
  • Robert J. Donahue, Jr.

    Auditing Water Damage Files

    Tuesday 10:30 - 12:00
    Wednesday 8:30 - 10:00

    Daniel Bernazzani, SVP Environmental Division, YOUNG & Associates
    Robert J. Donahue, Jr., AIC, National Training Manager, VeriClaim, Inc.
    Ben Spike, CPCU AIC, AVP, National General Adjuster, MiddleOak

  • Review the importance of accurate documentation with water damage claims
  • List appropriate questions for contractors during the mitigation process
  • Describe recent changes in the water damage mitigation industry standards and guidelines
  • Prepare an accurate estimate for mitigation efforts in a variety of claim scenarios
  • Tomi L. Dorris

    Effective Use of Surveillance in a Fraud Investigation

    Monday 1:30 - 2:30
    Tuesday 3:30 - 4:30

    Steven A. Bodge, SCLA CFE, Major Case Manager, Nationwide Group
    Tomi L. Dorris, JD CFE, SIU Director-Midwest, Nationwide Group

  • Evaluate the value and pitfalls of surveillance as an investigative tool both in commercial claims and evaluating personal injury claims
  • Describe the legal issues in play, including stalking and spoliation
  • Consider the importance of a pre-surveillance investigative plan and managing surveillance efforts
  • Identify the components in the development of a surveillance plan for the most effective use of surveillance (video) to resolve a claim
  • Peter P. Duncanson

    Bio-Hazard Losses & Recovery

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Peter P. Duncanson, Director-System Development, ServiceMaster Clean
    Brian Klupper, Policies & Procedures Manager, American Family Insurance

  • Describe the process of a bio-hazard loss and the impacts on family and cleaning technicians
  • Explore the potential pitfalls in clean up that result in higher cost
  • Define the safety and health precautions required by OSHA and state regulations
  • Gerald P. Dwyer

    Foundation Engineering Design & Coverage Issues

    Monday 3:30 - 5:00
    Wednesday 1:30 - 3:00

    Gerald P. Dwyer, JD, Partner, Robinson & Cole, LLP
    James Panko, PE, Sr. Structural Engineer, Crane Engineering

  • Describe the basic functions of a foundation; the effects lateral earth loads and hydrostatic pressures have on a foundation, and the proper construction sequencing
  • Evaluate crack patterns and geometry, and possible contributing causes of the cracking to identify various types of foundation failures
  • Identify the characteristics and symptoms of a concrete foundation failure caused by the presence of pyrrhotite in the concrete material and evaluate its effect on the rest of the structure
  • Analyze recurring coverage issues with foundation losses, including collapse, under standard commercial property and homeowners policy language
  • Dan Dyce

    Earthquake Claims Handling Accreditation

    Monday 3:30 - 5:00

    Dan Dyce, CPCU RPA, Consultant, Dan Dyce Consulting

  • Establish an accurate dollar estimate of covered earthquake damage
  • Describe the appropriate level of detail and documentation needed for an earthquake damage estimate
  • Review the California Earthquake Claims Mediation Program, and California Fair Claims Handling requirements
  • Review State and Federal programs designed to assist earthquake victims
    This session is a companion session to "Earthquake Damage Assessment & Repair.” Attendees can earn their California Earthquake Claims Handling Accreditation certificate after attending these two sessions.
  • Jay Dykstra

    Hail Damage to Light HVAC Systems

    Tuesday 8:00 - 9:30
    Wednesday 1:30 - 3:00

    Jay Dykstra, Sr. Learning Facilitator, Travelers Companies
    Matt Livingston, Vendor Programs & Education, HVAC Investigators LLC

  • Identify the specific components of light commercial and residential HVAC systems that can be damaged by hail
  • Evaluate the impact and extent of damages that accompany hail losses
  • Review the hierarchy of repairs that can restore hail-damaged HVAC systems to pre-loss condition
  • Describe the role that regulatory requirements play in HVAC repairs and replacements
  •  


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    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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