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A B C D E F G H J K L M N O P Q R S T U W

Suzanne Baillargeon

Quality E-Learning for Claims Adjusters

Suzanne Baillargeon, Manager-Claims Training, Main Street America Group
Vanessa M. Britton, Marketing Communications Mgr., Rimkus Consulting Group, Inc.

  • Describe effective learning for today's claims professionals
  • Identify effective online programs available to engage today’s learners
  • Review Continuing Education strategies successful insurance companies are employing
  • Evaluate affordable higher education opportunities and other resources available for today’s claims professionals
  • Peter J. Balingit

    CAT Management: Adv. Mapping Technologies/GIS

    Peter J. Balingit, GISP, AVP-Catastrophe Services, PLRB
    Andrew Louchios, GISP, IT/Geospatial Specialist, PLRB

  • Utilize GIS technology for real-world storm and catastrophe studies
  • Analyze different GIS data sets that can assist CAT response efforts
  • Integrate GIS datasets and map services into your claims workflows
  • Conduct historical weather searches using PLRB's interactive mapping applications
  • Richard V. Baratta

    Biomechanics of Injury Causation: How People Get Hurt

    Richard V. Baratta, Ph.D., SVP-Biomechanical Divison, Rimkus Consulting Group, Inc.

  • Identify the mechanical properties of the different types of tissues
  • Review anatomy in the context of accidental injuries
  • Compare different accident/incident scenarios that can cause specific injuries
  • Evaluate consistency between accident scenarios and injuries claimed
  • Jonathan Barger

    Resolving Difficult Claims: Strategies for Property Adjusters

    Jonathan Barger, JD, Attorney, Butler Weihmuller Katz Craig
    Nanci L. Smilie, CPCU, AIC, Property Claims Specialist, Erie Insurance Group
    Judy Spoerlein, Senior Examiner, Liberty Mutual Insurance

  • Identify common areas of disagreement in commercial and personal lines claims
  • Distinguish factors driving disputes from the insured’s perspective and the insurer’s perspective
  • Develop approaches for effective communication with insureds
  • Utilize strategies for resolving disputes in an amicable fashion in claim scenarios
  • Michael Barrett

    Negotiating with Public Adjusters

    Michael Barrett, CPCU, AIC, National General Adjuster, Engle Martin & Associates
    Michael Newman, IICRC, Senior Principal, Newman Construction Consulting

  • Review of common public adjuster means and methods of measuring losses
  • Evaluate good faith claims handling practices when investigating and evaluating losses
  • Highlight the importance of emotional intelligence in evaluating various public adjuster claim presentations
  • Identify strategies for successful negotiation and resolution of claims with public adjusters
  • Matt Beaver

    Strategies in Adjusting Challenging & Difficult Losses

    Matt Beaver, AIC, AIC-M, AMIM, Claim Manager, Great American P&C Group
    Anthony Clark, AIC, Principal, Clark Insurance Arb. & Cons.
    Todd M. Tippett, JD, Partner, Zelle LLP

    Heather Becker

    Art & Heirloom Claims

    Heather Becker, CEO, The Conservation Center

  • Learning objectives will be provided later.
  • Lisa Bergeron

    Women's Leadership in Insurance

    Lisa Bergeron, Chief Visionary Officer, AWE
    Jenny Pye, CPCU, AIC, Director-Quality Improvement, Liberty Mutual Insurance
    Lisa St. Onge, AIC, AIM, AVP Claims, Amica Mutual Group

  • Leverage the power of self-promotion and personal advocacy
  • Describe ways to strengthen your influence
  • Evaluate how striving for perfection might keep you from your next promotion
  • Review tips on how to build your network through meaningful mentorship and sponsorship
  • Daniel Bernazzani

    Water Mitigation, Mold & Wind-Driven Rain Issues

    Daniel Bernazzani, Ph.D., SVP Environmental Division, YOUNG & Associates
    Robert J. Donahue, Jr., AIC, National Training Manager, Sedgwick
    Edward N. Jones, VP-Education/Oper. Excellence, CodeBlue, LLC

  • Evaluate appropriate procedures for contractors during the mitigation process
  • Describe situations when water or mold damage standards and guidelines are appropriate
  • Review the importance of coverage issues with wind-driven rain
  • Describe accurate records needed for mitigation efforts in a variety of claim scenarios
  • Patrick K. Biggins

    PLRB: On-Line Coverage Research

    Patrick K. Biggins, JD, Counsel, PLRB
    David W. Fox, JD, Counsel, PLRB

  • Update your coverage research skills using PLRB Search database
  • Discover new research tips and shortcuts
  • Access the latest property and liability cases, emerging issues, and other updated PLRB materials
  • This session is for staff of PLRB insurance company members only.
  • Robert Bragdon

    Smart Buildings & Claims Forensic Investigations

    Robert Bragdon, AIC, PCLS, Sr. Training Consultant, Hanover Insurance Group
    Mark Majewski, Ph.D., PE, Project Engineer, Envista Forensics

  • Describe how active building monitoring systems and smart building technologies operate to form the “Internet of Things”
  • Review information obtainable from building systems and their application to events prior to and subsequent to the loss
  • Utilize smart building system information in a variety of claims case studies
  • Todd Breton

    Contents Claims Adjustments that Sizzle

    Todd Breton, Project Manager, Germania Insurance
    Deborah Johnson, President & CEO, Contents Adjuster Team, LLC

  • Evaluate the strengths and weaknesses of traditional personal property adjustments
  • Identify the most critical features of contents adjustments
  • Review ways to increase your expertise in handling contents claims
  • Explore the differences between Customer Attention and Customer Service
  • Debra Brickner

    Contractors' Equipment Claim Challenges

    Debra Brickner, Sr. National Claims Director, W. R. Berkley Group
    Tom Fergus, Heavy Equip. Claims Specialist, N. E. Truck & Equip. Claims

  • Examine and apply policy coverages in a variety of contractors' equipment losses
  • Evaluate issues with scope of damage and reparability with specialty equipment
  • Review valuation provisions and settlement strategies with various contractors' equipment claims
  • David D. Brisco

    Waivers of Subrogation & Limitations of Liability

    David D. Brisco, JD, Member, Cozen O'Connor

  • Evaluate waivers of subrogation and limitations of liability to determine if the waiver applies to the case at hand
  • Describe the legal issues involved in waiver of subrogation and limitation of liability cases
  • Identify the full list of available arguments that a waiver of subrogation is not applicable
  • Vanessa M. Britton

    Quality E-Learning for Claims Adjusters

    Suzanne Baillargeon, Manager-Claims Training, Main Street America Group
    Vanessa M. Britton, Marketing Communications Mgr., Rimkus Consulting Group, Inc.

  • Describe effective learning for today's claims professionals
  • Identify effective online programs available to engage today’s learners
  • Review Continuing Education strategies successful insurance companies are employing
  • Evaluate affordable higher education opportunities and other resources available for today’s claims professionals
  • Tim Bruffey

    Managing Claims Operations with New Tools

    Tim Bruffey, Vice President-Innovation, Accurence
    William Galonski, CPCU, VP Claims, Western Reserve Group
    Chris Karacalidis, Director- Property Claims, Grange Mutual Casualty Group

  • Identify opportunities for utilizing new tools to drive organizational improvements
  • Examine ways to integrate tools with problem-solving strategies
  • Execute improvements in operations utilizing process mapping and change management
  • Explore emerging technologies that take claims management to the next level
  • Kenneth Bunn

    Confronting the “Reptile Theory”

    Kenneth Bunn, AIC, AVP, Claims, Builders Mutual Insurance
    JD Keister, JD, Attorney, MGC Insurance Defense

  • Examine considerations for litigation
  • Analyze the foundations of the Reptile Theory and the teachings of Ball and Keenan
  • Compare the various ways plaintiff attorneys are putting the Reptile Theory into action across the country
  • Identify how to spot the reptile and manage a claim before suit is filed
  • Craig Burgess

    Building Code Issues: Residential Losses & ICC Developments

    Craig Burgess, State Building Commissioner, IN Dept. of Homeland Security
    Wes Jordan, Engineer, Rimkus Consulting Group, Inc.
    Ed Rensink, Principal, RTM Consultants, Inc.

  • Please provide learning objectives. Thank you.
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    Learning Has No Finish Line

    Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

    Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

    I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

    It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


    Met people who I've wanted to identify and meet for many years.

    I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


    Great job as always. Kudos to PLRB!

    I was a first timer - I enjoyed the conference and thought it was very well put together.

    Great job of keeping up with the times with education and speakers. Look forward to next year.

    I was able to make some new contacts and revisit with some old.

    Overall a great experience and opportunity to gain knowledge



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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