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A B C D E F G H J K L M N O P Q R S T U W Y Z

Suzanne Baillargeon

Quality E-Learning for Claims Adjusters

Tuesday 10:30 - 12:00
Wednesday 10:30 - 12:00

Suzanne Baillargeon, CIC, CISR, AIC, Manager-Claims Training, Main Street America Group
Vanessa M. Britton, Client Relations Manager, Rimkus Consulting Group, Inc.
Sarah Lindberg, Learning & Development Manager, The Training Associates

  • Identify key competencies of a claims adjuster
  • Describe how claim audits can help measure and identify competency gaps
  • Create meaningful development plans utilizing online learning & fulfilling continuing education requirements
  • Describe adult learning theory
  • Peter J. Balingit

    CAT Management: Adv. Mapping Technologies/GIS

    Monday 3:30 - 5:00
    Tuesday 1:30 - 3:00

    Peter J. Balingit, GISP, AVP-Catastrophe Services, PLRB
    Adam Kostecki, Claims Officer, Amica Mutual Group
    Andrew Louchios, GISP, IT/Geospatial Specialist, PLRB

  • Utilize GIS technology for real-world storm and catastrophe studies
  • Analyze different GIS data sets that can assist CAT response efforts
  • Integrate GIS datasets and map services into your claims workflows
  • Conduct historical weather searches using PLRB's interactive mapping applications
  • Richard V. Baratta

    Biomechanics of Injury Causation: How People Get Hurt

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    Richard V. Baratta, PE, VP-Biomechanical Division, Rimkus Consulting Group, Inc.

  • Identify the mechanical properties of the different types of tissues
  • Review anatomy in the context of accidental injuries
  • Compare different accident/incident scenarios that can cause specific injuries
  • Evaluate consistency between accident scenarios and injuries claimed
  • Jonathan Barger

    Resolving Difficult Claims: Strategies for Property Adjusters

    Monday 3:30 - 5:00
    Wednesday 8:30 - 10:00

    Jonathan Barger, JD, Attorney, Butler Weihmuller Katz Craig
    Nanci L. Smilie, CPCU AIC, Property Claims Specialist, Erie Insurance Group

  • Identify common areas of disagreement in commercial and personal lines property claims
  • Distinguish factors driving disputes from the insured’s perspective and the insurer’s perspective
  • Develop approaches for effective communication with insureds
  • Utilize strategies for resolving disputes in an amicable fashion
  • Heather Becker

    Art & Heirloom Claims: Resolution Guidelines

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Heather Becker, CEO, The Conservation Center
    Benjamin Kelley, Vendor Manager-NA Claims, Chubb

  • Determine what to look for when handling a claim that involves high-value artwork
  • Identify common types of damage within affected artwork
  • Triage response approaches to minimize the insured’s loss
  • Lisa Bergeron

    Women's Leadership in Insurance

    Monday 3:30 - 5:00

    Lisa Bergeron, Chief Visionary Officer, AWE
    Jenny Pye, CPCU AIC, Director-Quality Improvement, Liberty Mutual Insurance
    Lisa St. Onge, AIC, Sr. AVP Claims, Amica Mutual Group

  • Leverage the power of self-promotion and personal advocacy
  • Describe ways to strengthen your influence
  • Evaluate how striving for perfection might keep you from your next promotion
  • Review tips on how to build your network through meaningful mentorship and sponsorship
  • William S. Berk

    Law & Ethics for Florida Adjusters: Part I

    Wednesday 8:30 - 12:00

    William S. Berk, JD, Attorney, Berk, Merchant & Sims, PLC
    Patrick E. Betar, JD, Attorney, Berk, Merchant & Sims, PLC
    Julianna Hyde, General Special Investigator, Farmers Insurance Company

  • Describe Florida's regulatory and ethical requirements for adjusters
  • Review current insurance case law and trends in Florida
  • Distinguish between practices to avoid and those to follow when adjusting Florida claims
  • Evaluate current doctrines of "concurrent causation," "efficient proximate cause," "reasonable expectations," and "appraisal" in Florida
  • William S. Berk

    Law & Ethics for Florida Adjusters: Part II

    Wednesday 1:30 - 5:00

    William S. Berk, JD, Attorney, Berk, Merchant & Sims, PLC
    Patrick E. Betar, JD, Attorney, Berk, Merchant & Sims, PLC
    Julianna Hyde, General Special Investigator, Farmers Insurance Company

  • Describe Florida's regulatory and ethical requirements for adjusters
  • Review current insurance case law and trends in Florida
  • Distinguish between practices to avoid and those to follow when adjusting Florida claims
  • Evaluate current doctrines of "concurrent causation," "efficient proximate cause," "reasonable expectations," and "appraisal" in Florida
  • Daniel Bernazzani

    Auditing Water Damage Files

    Tuesday 10:30 - 12:00
    Wednesday 8:30 - 10:00

    Daniel Bernazzani, SVP Environmental Division, YOUNG & Associates
    Robert J. Donahue, Jr., AIC, National Training Manager, VeriClaim, Inc.
    Ben Spike, CPCU AIC, AVP, National General Adjuster, MiddleOak

  • Review the importance of accurate documentation with water damage claims
  • List appropriate questions for contractors during the mitigation process
  • Describe recent changes in the water damage mitigation industry standards and guidelines
  • Prepare an accurate estimate for mitigation efforts in a variety of claim scenarios
  • Patrick E. Betar

    Law & Ethics for Florida Adjusters: Part I

    Wednesday 8:30 - 12:00

    William S. Berk, JD, Attorney, Berk, Merchant & Sims, PLC
    Patrick E. Betar, JD, Attorney, Berk, Merchant & Sims, PLC
    Julianna Hyde, General Special Investigator, Farmers Insurance Company

  • Describe Florida's regulatory and ethical requirements for adjusters
  • Review current insurance case law and trends in Florida
  • Distinguish between practices to avoid and those to follow when adjusting Florida claims
  • Evaluate current doctrines of "concurrent causation," "efficient proximate cause," "reasonable expectations," and "appraisal" in Florida
  • Patrick E. Betar

    Law & Ethics for Florida Adjusters: Part II

    Wednesday 1:30 - 5:00

    William S. Berk, JD, Attorney, Berk, Merchant & Sims, PLC
    Patrick E. Betar, JD, Attorney, Berk, Merchant & Sims, PLC
    Julianna Hyde, General Special Investigator, Farmers Insurance Company

  • Describe Florida's regulatory and ethical requirements for adjusters
  • Review current insurance case law and trends in Florida
  • Distinguish between practices to avoid and those to follow when adjusting Florida claims
  • Evaluate current doctrines of "concurrent causation," "efficient proximate cause," "reasonable expectations," and "appraisal" in Florida
  • Patrick K. Biggins

    PLRB: On-Line Coverage Research

    Tuesday 10:30 - 12:00
    Wednesday 10:30 - 12:00

    Patrick K. Biggins, JD, Counsel, PLRB
    David W. Fox, Counsel, PLRB

  • Update your coverage research skills using PLRB Search database
  • Discover new research tips and shortcuts
  • Access the latest property and liability cases, emerging issues, and other updated PLRB materials
  • This session is for staff of PLRB insurance company members only.
  • Paul Blanchard

    Reverse Engineering & the Impact on BI

    Tuesday 3:30 - 5:00
    Wednesday 1:30 - 3:00

    Paul Blanchard, AIC, Executive General Adjuster, Allianz Global Corp. & Spec.
    Scott Kiley, CEO & Chairman, Industrial Loss Consulting
    Reinhard Krestel, CPA, Partner, Matson Driscoll & Damico, LLP

  • Identify potential time element savings relating to repair and replace issues
  • Calculate the cost benefit of reverse engineering and impact on business interruption decisions
  • Explore real world case studies involving real time decision making processes
  • Steven A. Bodge

    Effective Use of Surveillance in a Fraud Investigation

    Monday 1:30 - 2:30
    Tuesday 3:30 - 4:30

    Steven A. Bodge, SCLA CFE, Major Case Manager, Nationwide Group
    Tomi L. Dorris, JD CFE, SIU Director-Midwest, Nationwide Group

  • Evaluate the value and pitfalls of surveillance as an investigative tool both in commercial claims and evaluating personal injury claims
  • Describe the legal issues in play, including stalking and spoliation
  • Consider the importance of a pre-surveillance investigative plan and managing surveillance efforts
  • Identify the components in the development of a surveillance plan for the most effective use of surveillance (video) to resolve a claim
  • Thomas N. Brace

    Litigated Bodily Injury Claims

    Tuesday 10:30 - 12:00
    Wednesday 10:30 - 12:00

    Thomas N. Brace, Claims/SIU Manager, Security Mutual Insurance
    Anthony J. Spiga, JD, Partner, Gladstein, Keane & Partners

  • Define the basic elements of litigation
  • Identify and target relevant issues presented during the course of litigation
  • Create effective and prudent strategies in the handling of a litigated claim
  • Robert Bragdon

    Estimating with New Technologies

    Tuesday 10:30 - 12:00
    Wednesday 1:30 - 3:00

    Robert Bragdon, Sr. Training Consultant, Hanover Insurance Group

  • Describe advances in mobile technology
  • Examine the pros and cons of tablets vs. laptops
  • Review integration with other emerging technologies (aerial mapping, storm tracking)
  • Outline the future of drones and their role in claims adjustments
  • Todd Breton

    Claims Contents: Avoiding the Pain

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Todd Breton, Project Manager, Germania Insurance
    Tyler Sawatzky, National Field Manager, edjuster

  • Describe how effective communications often delivers dispute-free contents settlements
  • Apply policy conditions and depreciation fairly, accurately, and consistently with a variety of claim scenarios
  • Explore common sense, good faith contents claim handling protocols
  • Debra Brickner

    Heavy Equipment Adjustment Challenges

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Debra Brickner, Sr. National Claims Director, W. R. Berkley Group
    Tom Fergus, Heavy Equip. Claims Specialist, N. E. Truck & Equip. Claims

  • Review the types of typical heavy equipment often involved in claims
  • Describe valuation challenges that can accompany these specialty claims
  • Trace some recent developments in heavy equipment coverages
  • Identify the qualifications you might seek in heavy equipment adjusters and consultants
  • David D. Brisco

    Waivers of Subrogation & Limitations of Liability

    Monday 10:30 - 12:00
    Tuesday 1:30 - 3:00

    David D. Brisco, Member, Cozen O'Connor

  • Evaluate waivers of subrogation and limitations of liability to determine if the waiver applies to the case at hand
  • Describe the legal issues involved in waiver of subrogation and limitation of liability cases
  • Identify the full list of available arguments that a waiver of subrogation is not applicable
  • Vanessa M. Britton

    Quality E-Learning for Claims Adjusters

    Tuesday 10:30 - 12:00
    Wednesday 10:30 - 12:00

    Suzanne Baillargeon, CIC, CISR, AIC, Manager-Claims Training, Main Street America Group
    Vanessa M. Britton, Client Relations Manager, Rimkus Consulting Group, Inc.
    Sarah Lindberg, Learning & Development Manager, The Training Associates

  • Identify key competencies of a claims adjuster
  • Describe how claim audits can help measure and identify competency gaps
  • Create meaningful development plans utilizing online learning & fulfilling continuing education requirements
  • Describe adult learning theory
  • Janet L. Brown

    Property Case Law Developments 2017

    Monday 1:30 - 5:00
    Wednesday 8:30 - 12:00

    Janet L. Brown, JD CPCU, Attorney, JLB Attorney at Law
    James A. Kitces, JD, Partner, Robins Kaplan LLP
    Wayne Taylor, JD, Attorney, Mozley Finlayson & Loggins LLP

  • Review current trends and improve your ability to forecast court decisions
  • Identify current issues and concerns in the property insurance field
  • Use reasoning skills to apply policy provisions to factual scenarios
  • Share viewpoints with other claims professionals and attorneys from around the country on property insurance issues
  • Charles W. Browning

    Reservation of Rights & Coverage Declinations

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Charles W. Browning, JD, Partner, Plunkett Cooney

  • Examine highly effective practices for handling claims while under reservation of rights
  • Identify and describe critical aspects of reserving rights and declining coverage, including when notice is required, the content of such notice, its timing, and applicable statutory and regulatory requirements
  • List the essential elements of sound reservation of rights and coverage declination letters and explore consequences of failing to address one or more of these elements
  • Assess the scope of defense control while defending under reservation of rights and the potential for defense cost recoupment
  • Tim Bruffey

    Managing Claims Operations with New Tools

    Monday 1:30 - 3:00
    Wednesday 8:30 - 10:00

    Tim Bruffey, Vice President-Innovation, Accurence
    William Galonski, CPCU ARM AIC, AVP-Property Claims & SIU, Grange Mutual Casualty Group
    Travis Phifer, AIC, Sr. Claims Strategy Director, Ameriprise P&C Cos.

  • Identify opportunity areas for tool utilization to drive improvements
  • Evaluate and examine how to integrate tools
  • Execute on full value of new tools with change management
  • Explore emerging technologies that take it to the next level
  • Kenneth Bunn

    Confronting the “Reptile Theory”

    Tuesday 10:30 - 12:00
    Wednesday 3:30 - 5:00

    Kenneth Bunn, AIC, AVP, Claims, Builders Mutual Insurance Co.
    JD Keister, JD, Attorney, MGC Insurance Defense

  • Examine considerations for litigation
  • Analyze the foundations of the Reptile Theory and the teachings of Ball and Keenan
  • Compare the various ways plaintiff attorneys are putting the Reptile Theory into action across the country
  • Identify how to spot the reptile and manage a claim before suit is filed
  • LaGreta Burch

    Sharing Economy: Complicating Claims & Coverage

    Tuesday 1:30 - 3:00
    Wednesday 3:30 - 5:00

    Jessica Albano, CIFI, FCLS, SIU Unit Leader, Westfield Group
    LaGreta Burch, Senior Claims Rep., Westfield Group
    Andrew L. Smith, JD, Partner, Smith Rolfes & Skavdahl Co.

  • Handle and manage claims involving ride-sharing and home-sharing
  • Assess coverage issues involving these topics
  • Ask the right questions in underwriting and investigation process
  • Robert C. Burrell

    Business Income Claims: Resolving Problems

    Monday 3:30 - 5:00
    Tuesday 3:30 - 5:00

    Robert C. Burrell, JD CPCU, Attorney, Borgelt Powell Peterson et al
    Curtis J. Reynolds, CPA, Partner, Insight Forensic Accountants
    Scott Wittliff, AIC, SCLA, Property Specialist, ACUITY A Mutual Insurance Co.

  • Define steps an insurer should take in the initial claim handling process, including contact with insured, coverage evaluation, reservation of rights, requesting documents
  • Identify specific business income/extra expense–related documents to be requested from the insured at each step of the claim process
  • Evaluate proper claim handling for several challenging claim scenarios
  • Outline the role of each of the participants in the business income/extra expense claim handling process--adjuster, accountant, attorney, etc.
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    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.

    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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