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We have applied for individual sessions to the Departments of Insurance in New Hampshire, Oklahoma, and Texas for continuing education credit.   Please see the grid for updates on approvals and return to the site for updates on approved sessions.  Florida Department of Financial Services and the North Carolina Department of Insurance has approved the Claims Conference as well.  Please see details below 

Continued for 2018 PLRB has waived the processing fee for continuing education requests in the designated states.   Please be sure you have a valid, current adjuster license in the states to which you are applying for credit.  All necessary forms and filing instructions will be provided at the Claims Conference registration desk.  All necessary forms and filing instructions will be provided on the Claims Conference mobile app.  Completed attendance forms must be received by PLRB by Friday, April 20, 2018.

APPROVALS (as of March 12, 2018)

NEW!  Florida Dept. of Financial Services has approved the session “Law & Ethics for Florida Adjusters” for 5 hours of Florida Law & Ethics which will be held at the 2018 Claims Conference on Wednesday, April 18 from 8:30 a.m. – 5:00 p.m.

NEW!  Florida Dept. of Financial Services has approved the 2018 Claims Conference as two separate authorities -- Adjuster Ethics (3-24b) and Adjuster Optional (3-24C).   If you do not need hours within 3-24b, these hours can go toward Adjuster Optional 3-24c.

Adjuster Ethics credit (CE 3-24b)             ID# 103119                         2 sessions

Approved for 1.0 hours each of ethics credit

Bad Faith in Third-Party Claims   
Unfair Claims Practices Act: This is Jeopardy

Adjuster Optional credit (CE 3-24c)       ID# 103117                           92 sessions

Approved for 1.0 hour of credit for each, unless noted:

Adjuster as Witness:  Seven Deadly Sins
Adjusting Bodily Injury & Wrongful Death Claims
Analyzing Written & Recorded Statements: See the Truth
Appraisal Clauses: A State-by-State Analysis
Appraisal Strategies:  Should I or Shouldn’t I?
Art & Heirloom Claims:  Resolution Guidelines
Assignment of Benefits:  Policy Giveaway
Auditing Water Damage Files
Avoiding Subrogation Pitfalls: A Roundtable Discussion
Bio-Hazard Losses & Recovery
Biomechanics of Injury Causation: How People Get Hurt
Building Code Coverage in the 21st Century
Building Valuation Challenges
Business Income Claims: Resolving Problems
Business Risks Exclusions in a GL Policy
CAT Management:  Advanced Mapping Technologies/GIS
CAT Planning & Response to Hurricanes
Catastrophic Injury Damages Models
Claims Advanced Analytics & Business Intelligence
Claims Contents: Avoiding the Pain
Claims Handling for Construction Site Accidents
Claims Strategies When Working with Public Adjusters
Claims with Emerging Building Technologies
Commercial Claim Building Code Scenarios
Confronting the “Reptile Theory”
Construction Defect Claims:  CGL Coverage Issues
Contractual Indemnity & Additional Insureds Liability
Craft Beverage Risk: Analysis & Adjustment
Critical Damages Issues: Property Subrogation Claims
Cyber Risks: Trends & Exposures
Damage By Multiple Perils
Declaratory Judgment Actions: How, When & Why?
Defending Negligent Security Claims
Diminished Value in Auto Claims
Diminution in Value, Cosmetic Damage & Matching
Distribution Center Destruction: Managing the Loss
Driverless Cars: Liability & Coverage Issues
Drones & Their Use in Claims
Earthquake Claims Handling Accreditation
Earthquake Damage Assessment & Repair
Economic Loss Doctrine: Its Scope & Practice
Effective Use of Surveillance in a Fraud Investigation
Electronic Data Coverage Issues
Emerging CGL Risks: Challenges for 2018 & Beyond
Employee Dishonesty: Navigating the Unknown
Establishing Realistic Business Income Loss Reserves
Estimating with New Technologies
Evaluating Extensive Property Losses with Multiple Causes
Fire Claims Up In Smoke: The NFPA 921 Effect
Food Liability Exposures & Insurance Coverage
Foundation Engineering Design & Coverage Issues
Hail Damage to Light HVAC Systems
Handling Geologic Losses
Heavy Equipment Adjustment Challenges
Homeowner Conundrums: Issues & Analysis
Homeowners Liability Coverage: Current Trends
Independent Counsel Fees: Keeping Control
Large Commercial Hail Claims: Emerging Trends & Issues
Large Loss Commercial: Hurricane Meets Hotel
Large Loss Management: Developing the Adjusting Team   
“Legalized Marijuana” & Its Impact on Insurance Claims
Leveraging Digital Info in the Claims Process
Litigated Bodily Injury Claims
Litigation Management College                                     3.0 hours
Managing Claims Operations with New Tools
Mediation: Planning for Success
Misrepresentations: Coverage Considerations
Mobile Apps for Adjusters
Multiple Claimant Cases:  Minimizing Exposure (70)
Nanomaterials: Emerging Issues
Negotiating Strategies in Bodily Injury Claims
NFIP Flood Insurance Certification: Parts I & II          6.0 hours
PLRB On-Line Coverage Research
Property Case Law Developments 2017                     3.0 hours
Property Valuation: Insurance to Value
Quality E-Learning for Claims Adjusters
Recovering Payments Through Third-Party Claims
Reservation of Rights & Coverage Declinations
Resolving Difficult Claims: Strategies for Property Adjusters
Reverse Engineering & the Impact on BI
Sharing Economy: Complicating Claims & Coverage
Social Engineering Fraud: Cyber & Crime Coverage
Stress Management with Rising Claims & CAT Deployment
Superstorms to Terrorism: State of Emergency
Tall Wood Buildings: Performance & Protection
Time Element: Gross Earnings vs Gross Profit
Time Element: When Disaster Strikes … Next Door
Traumatic Brain Injury: Evaluating Claims
Underwriting, Claims & Agents Partnership
Uninsured Motorist Claims: Complex Issues
Use of Social Media to Investigate Claims
Waivers of Subrogation & Limitations of Liability


These sessions below are NOT eligible for continuing education credit by Florida Dept. of Financial Services. 

Attract, Develop & Retain Young Talent for Insurance Careers
Changing Mindsets with Organizational Change
Dealing with Challenging Customers
Delivering Powerful Presentations
Fresh Perspectives on Talent & Culture
Women's Leadership in Insurance


NEW!  The North Carolina Department of Insurance has approved the 2018 Claims Conference as 3 separate days for a total of 17 credit hours.  The Conference is approved for 5 hours for Monday, April 16, and 6 hours for Tuesday, April 17, and Wednesday, April 18.  All hours are approved as “general insurance”.

You must attend a full day of sessions and the entire session in order to receive credit for an individual day. Credit for Monday must include attendance at the General Session. 

North Carolina DOI also has approved the National Flood Insurance Program session for 6 hours of flood-related credit.



The PLRB Claims Conference educational sessions satisfy CPCU CE requirements.  Per the CPCU guidelines published by The Institutes, each CPCU is on the honor system to self-report.  


The Society of RPA has approved the Claims Conference for up to 15 hours of continuing education.  They have also approved the Flood Insurance Certification Program, held on Tuesday, April 16 rom 8:00 a.m. - 5:00 p.m.,  for 7 hours.


Learning Has No Finish Line

Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

It was a very positive experience and well worth the trip. I hope to attend future PLRB events.

Met people who I've wanted to identify and meet for many years.

I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.

Great job as always. Kudos to PLRB!

I was a first timer - I enjoyed the conference and thought it was very well put together.

Great job of keeping up with the times with education and speakers. Look forward to next year.

I was able to make some new contacts and revisit with some old.

Overall a great experience and opportunity to gain knowledge

PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.



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