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8:30 - 12:00

Law & Ethics for Florida Adjusters: Part I

Property Case Law Developments 2017

8:30 - 10:00

Appraisal Clauses: A State-by-State Analysis

Auditing Water Damage Files

Biomechanics of Injury Causation: How People Get Hurt

Declaratory Judgment Actions: How, When & Why?

Employee Dishonesty: Navigating the Unknown

Establishing Realistic Business Income Loss Reserves

Evaluating Extensive Property Losses with Multiple Causes

Fire Claims Up In Smoke: The NFPA 921 Effect

Managing Claims Operations with New Tools

Property Valuation: Insurance to Value

Recovering Payments Through Third-Party Claims

Resolving Difficult Claims: Strategies for Property Adjusters

Social Engineering Fraud: Cyber & Crime Coverage

Tall Wood Buildings: Performance & Protection

8:30 - 9:30

Damage By Multiple Perils

10:30 - 11:30

Diminished Value in Auto Claims

Drones & Their Use in Claims

Nanomaterials: Emerging Issues

10:30 - 12:00

Adjusting Bodily Injury & Wrongful Death Claims

Art & Heirloom Claims: Resolution Guidelines

Building Code Coverage in the 21st Century

Building Valuation Challenges

CAT Planning & Response to Hurricanes

Delivering Powerful Presentations

Emerging CGL Risks: Challenges for 2018 & Beyond

Food Liability Exposures & Insurance Coverage

Fresh Perspectives on Talent & Culture

Large Commercial Hail Claims: Emerging Trends & Issues

Litigated Bodily Injury Claims

PLRB: On-Line Coverage Research

Quality E-Learning for Claims Adjusters

Reservation of Rights & Coverage Declinations

Stress Management with Rising Claims & CAT Deployment

1:30 - 5:00

Law & Ethics for Florida Adjusters: Part II

Litigation Management College

1:30 - 3:00

Analyzing Written & Recorded Statements: See the Truth

Appraisal Strategies: Should I or Shouldn't I?

Business Risks Exclusions in a GL Policy

Contractual Indemnity & Additional Insured Liability

Dealing with Challenging Customers

Estimating with New Technologies

Foundation Engineering Design & Coverage Issues

Hail Damage to Light HVAC Systems

Handling Geologic Losses

Independent Counsel Fees: Keeping Control

Large Commercial Loss: Hurricane Meets Hotel

Mobile Apps for Adjusters

Reverse Engineering & the Impact on BI

Time Element: Gross Earnings vs. Gross Profit

Uninsured Motorist Claims: Complex Issues

1:30 - 2:30

Catastrophic Injury Damages Models

Economic Loss Doctrine: Its Scope & Practice

3:30 - 5:00

Assignment of Benefits: Policy Giveaway

Bad Faith Damages in Third-Party Claims

Claims Contents: Avoiding the Pain

Claims Strategies When Working with Public Adjusters

Confronting the “Reptile Theory”

Critical Damages Issues: Property Subrogation Claims

Cyber Risks: Trends & Exposures

Distribution Center Destruction: Managing the Loss

Misrepresentations: Coverage Considerations

Sharing Economy: Complicating Claims & Coverage


Adapting to a World of Change

Unlock a World of New Opportunities

Network with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

Change Your Perspective

Mix-and-match your course selections from fourteen educational tracks with 100 sessions taught by industry leaders to prepare you for our changing world.

Be Prepared

Prepare for any challenge that comes your way by connecting with over 300 of the industry's leading service provider organizations at the Insurance Services Expo.

Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

Opportunity to network with other professionals and discuss relevant topics of the day.


PLRB remains the "gold standard" for insurance industry conferences.

For my first time attending I really felt like I took away many helpful points to use.


The conference was amazing and provided top notch educational opportunities, as it always does.

The sessions I attended were relevant to my job, engaging, and well done.



PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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