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8:30 - 10:00

Appraisal: Pitfall or Protection

CAT Planning & Response to Catastrophes

Casualty Case Law Update

Contractors' Equipment Claim Challenges

Declaratory Judgment Actions: How, When & Why?

Developing as an Organizational Leader

Global Property Program Issues

Homeowners Liability Coverage: Current Trends

Large Agricultural Claim Challenges

Managing Claims Operations with New Tools

Property Case Law Developments: Commercial Lines

Reservation of Rights & Declination Letters

Subrogation: Major Industry Trends

8:30 - 9:30

Damage By Multiple Perils

Duty to Defend: When Does It End?

Engaging Remote Talent & Enhancing Inclusion

Using Social Media to Enhance Customer Service

10:30 - 11:30

Extra Expense: Time Element Claims

Subrogation of Catastrophe & Weather-Related Claims

10:30 - 12:00

Adjusters, Fire Claims & 21st Century Technology

Bad Faith Damages in Third-Party Claims

Biomechanics of Injury Causation: How People Get Hurt

Building Codes: New Developments, Variances, Etc.

Claims Analytics: Insights & Expertise

Climate Change: Impacts, Claims & Preparations

Confronting the “Reptile Theory”

Contents Claims Adjustments that Sizzle

Customer Service Markers for Success

Fraternity & Sorority Hazing: Liability, Exposures & Coverage

Mock Examination Under Oath: Theft Loss

PLRB: Online Coverage Research

Property Case Law Developments: Personal Lines

Quality E-Learning for Claims Adjusters

Smart Buildings & Claims Forensic Investigations

1:30 - 3:00

Abuse & Molestation Claims & Coverage Issues

Bodily Injury & Wrongful Death Claims: Effective Adjusting

Building Code Questions with Commercial Loss Adjustments

Business Income Loss: Avoiding Pitfalls

Determining the Number of Occurrences Under CGL Policies

Electronic Data Coverage Issues

Hail Damage to Building Components, Cladding & HVAC

Mediation Techniques & Strategies that Work

Mobile Apps for Adjusters

Products that Fail: How & Why

This Old House: Is it Historic or Just Tired?

Tree, Shrub & Plant Loss Measurement

3:30 - 4:30

Conditional Settlement Demands: Defusing Third-Parties’ Tactics

Multiple Lawsuits From One Cause: Taking Charge

3:30 - 5:00

Adjusting Manufacturing & Equipment Loss Claims

Ethical Decision-Making: Choosing the Right Path

Fraud with Catastrophic Losses

Homeowner Conundrums: Issues & Analysis

Interplay of Computer Fraud, Funds Transfer Fraud

Large Loss Fire Claim: Investigate, Adjust & Litigate

Privacy Claims: Emerging Coverage Issues

Resolving Difficult Claims: Strategies for Property Adjusters

Shutdown of Business Operations from Cyber Events

Technology in the Claims Process


Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

Learning Has No Finish Line

Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


Met people who I've wanted to identify and meet for many years.

I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


Great job as always. Kudos to PLRB!

I was a first timer - I enjoyed the conference and thought it was very well put together.

Great job of keeping up with the times with education and speakers. Look forward to next year.

I was able to make some new contacts and revisit with some old.

Overall a great experience and opportunity to gain knowledge



PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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