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8:00 - 12:00

Litigation Management College

NFIP Flood Insurance Certification: Part I

8:00 - 9:30

Art & Heirloom Claims: Resolution Guidelines

Assignment of Benefits: Policy Giveaway

Building Code Coverage in the 21st Century

Building Valuation Challenges

Contractual Indemnity & Additional Insured Liability

Dealing with Challenging Customers

Declaratory Judgment Actions: How, When & Why?

Delivering Powerful Presentations

Fresh Perspectives on Talent & Culture

Hail Damage to Light HVAC Systems

Independent Counsel Fees: Keeping Control

Large Commercial Hail Claims: Emerging Trends & Issues

Negotiating Strategies in Bodily Injury Claims

Reservation of Rights & Coverage Declinations

Social Engineering Fraud: Cyber & Crime Coverage

Uninsured Motorist Claims: Complex Issues

8:00 - 9:00

Catastrophic Injury Damages Models

Drones & Their Use in Claims

Nanomaterials: Emerging Issues

10:30 - 11:30

Damage By Multiple Perils

Economic Loss Doctrine: Its Scope & Practice

10:30 - 12:00

Analyzing Written & Recorded Statements: See the Truth

Auditing Water Damage Files

Business Risks Exclusions in a GL Policy

Claims Contents: Avoiding the Pain

Claims Handling for Construction Site Accidents

Claims Strategies When Working with Public Adjusters

Claims with Emerging Building Technologies

Confronting the “Reptile Theory”

Critical Damages Issues: Property Subrogation Claims

Cyber Risks: Trends & Exposures

Estimating with New Technologies

Large Commercial Loss: Hurricane Meets Hotel

Litigated Bodily Injury Claims

Mobile Apps for Adjusters

PLRB: On-Line Coverage Research

Quality E-Learning for Claims Adjusters

Time Element: When Disaster Strikes … Next Door

Use of Social Media to Investigate Claims

1:30 - 5:00

NFIP Flood Insurance Certification: Part II

1:30 - 3:00

Appraisal Strategies: Should I or Shouldn't I?

Attract, Develop & Retain Young Talent for Insurance Careers

Bad Faith Damages in Third-Party Claims

CAT Management: Adv. Mapping Technologies/GIS

CAT Planning & Response to Hurricanes

Changing Mindsets with Organizational Change

Commercial Claim Building Code Scenarios

Construction Defect Claims: CGL Coverage Issues

Craft Beverage Risk: Analysis & Adjustment

Defending Negligent Premises Security Claims

Distribution Center Destruction: Managing the Loss

Handling Geologic Losses

Homeowners Liability Coverage: Current Trends

Misrepresentations: Coverage Considerations

Sharing Economy: Complicating Claims & Coverage

Superstorms to Terrorism: State of Emergency

Time Element: Gross Earnings vs. Gross Profit

Traumatic Brain Injury: Evaluating Claims

Waivers of Subrogation & Limitations of Liability

1:30 - 2:30

Diminution in Value, Cosmetic Damage & Matching

Legalized Marijuana & its Impact on Insurance Claims

3:30 - 4:30

Effective Use of Surveillance in a Fraud Investigation

3:30 - 5:00

Adjuster as Witness: Seven Deadly Sins

Adjusting Bodily Injury & Wrongful Death Claims

Avoiding Subrogation Pitfalls: A Roundtable Discussion

Bio-Hazard Losses & Recovery

Business Income Claims: Resolving Problems

Claims Advanced Analytics & Business Intelligence

Driverless Cars: Liability & Coverage Issues

Electronic Data Coverage Issues

Heavy Equipment Adjustment Challenges

Homeowner Conundrums: Issues & Analysis

Large Loss Management: Developing the Adjusting Team

Leveraging Digital Info in the Claims Process

Mediation: Planning for Success

Multiple Claimant Cases: Minimizing Exposure

Reverse Engineering & the Impact on BI

Stress Management with Rising Claims & CAT Deployment

Underwriting, Claims & Agents Partnership

Unfair Claims Practices Act: This is Jeopardy


Adapting to a World of Change

Unlock a World of New Opportunities

Network with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

Change Your Perspective

Mix-and-match your course selections from fourteen educational tracks with 100 sessions taught by industry leaders to prepare you for our changing world.

Be Prepared

Prepare for any challenge that comes your way by connecting with over 300 of the industry's leading service provider organizations at the Insurance Services Expo.

Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

Opportunity to network with other professionals and discuss relevant topics of the day.


PLRB remains the "gold standard" for insurance industry conferences.

For my first time attending I really felt like I took away many helpful points to use.


The conference was amazing and provided top notch educational opportunities, as it always does.

The sessions I attended were relevant to my job, engaging, and well done.



PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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