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8:00 - 12:00

NFIP Flood Insurance Certification: Part I

8:00 - 9:30

Biomechanics of Injury Causation: How People Get Hurt

Climate Change: Impacts, Claims & Preparations

Confronting the “Reptile Theory”

Coverage Challenges with Common Property Endorsements

Fraternity & Sorority Hazing: Liability Exposures & Coverage

Fraud & Technology

Hail Damage to Building Components, Cladding & HVAC

Large Agricultural Claim Challenges

Managing Claims Operations with New Tools

Mobile Apps for Adjusters

Negotiating Strategies in Bodily Injury Claims

Non-Binding Arbitration Strategies

Privacy Claims: Emerging Coverage Issues

Quality E-Learning for Claims Adjusters

Smart Buildings & Claims Forensic Investigations

This Old House: Is it Historic or Just Tired?

Tree, Shrub & Plant Loss Measurement

8:00 - 9:00

Fresh Perspectives on Talent & Culture

10:30 - 11:30

Drones & Their Use in Claims

Multiple Lawsuits From One Cause: Taking Charge

10:30 - 12:00

Abuse & Molestation Claims & Coverage Issues

Adjusters, Fire Claims & 21st Century Technology

Analyzing Written & Recorded Statements: See the Truth

Art & Heirloom Claims: Resolution Guidelines

Attract & Retain the Next Generation Talent to Claims

Bad Faith Damages in Third-Party Claims

Conditional Settlement Demands: Defusing Third-Parties’ Tactics

Contractors' Equipment Claim Challenges

Customer Service Markers for Success

Developing as an Organizational Leader

Employee Theft/Employee Dishonesty

Global Property Program Issues

Homeowner Conundrums: Issues & Analysis

Large Loss Fire Claim: Investigate, Adjust & Litigate

Negotiating with Public Adjusters

PLRB: On-Line Coverage Research

Shutdown of Business Operations from Cyber Events

Subrogation: Major Industry Trends

Wildfires: Highlights from the Field

1:30 - 5:00

NFIP Flood Insurance Certification: Part II

1:30 - 3:00

Business Income Loss: Avoiding Pitfalls

Business Risks Exclusions in a GL Policy

CAT Management: Adv. Mapping Technologies/GIS

Cannabis Legalization: Claim & Underwriting Implications

Contractual Indemnity & Additional Insureds Liability

Determining the Number of Occurrences Under CGL Policies

Electronic Data Coverage Issues

Ethical Decision-Making: Choosing the Right Path

Fraud with Catastrophic Losses

Independent Counsel: Managing the Costs

Liability for Criminal Acts of Catastrophic Crime & Terrorism

Misrepresentations: Coverage Considerations

Products that Fail

Reservation of Rights & Declination Letters

Resolving Difficult Claims: Strategies for Property Adjusters

Strategies in Adjusting Challenging & Difficult Losses

Stress Management with Rising Claims & CAT Deployment

Technology in the Claims Process

Use of Social Media to Investigate Claims

Waivers of Subrogation & Limitations of Liability

3:30 - 4:30

Changing Mindsets with Organizational Change

Craft Beverage Risk: Analysis & Adjustment

Pursuing Subrogation Against Governmental Entities

3:30 - 5:00

Assignment of Benefits: Policy Giveaway

Delivering Powerful Presentations

Driverless Cars: Liability & Coverage Issues

Environmental Loss Coverage

Evaluating Extensive Property Losses with Multiple Causes

Faulty Construction Coverage Disputes: Current Status

Large Loss: Disputed Claims & the Decision-Making Process

Manufacturing BI Claims: With or Without Extra Expense

Mediation Techniques & Strategies that Work

Social Media Liability Exposures & Coverage

Traumatic Brain Injury: Evaluating Claims

Water Mitigation, Mold & Wind-Driven Rain Issues

Workplace Discrimination & Harassment: Emerging Issues


Please join us at the Property & Liability Resource Bureau 2019 Claims Conference!

Learning Has No Finish Line

Rev Up your education with course selections from 14 education tracks with 100 sessions taught by industry leaders, preparing you for an ever-changing world.

Fuel Up your network by connecting with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

Speed Up connections at the Insurance Services Expo by interacting with a diverse, innovative group of the industry's leading service provider organizations.

I've been attending PLRB Conferences for over 30 years and continue to enjoy attending and plan to do so in the future. Keep up the good work.

It was a very positive experience and well worth the trip. I hope to attend future PLRB events.


Met people who I've wanted to identify and meet for many years.

I really appreciated the opportunity to be a part of this event as a student. These events make me even more excited for the future in this career field.


Great job as always. Kudos to PLRB!

I was a first timer - I enjoyed the conference and thought it was very well put together.

Great job of keeping up with the times with education and speakers. Look forward to next year.

I was able to make some new contacts and revisit with some old.

Overall a great experience and opportunity to gain knowledge



PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Claims Conference.

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