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A B C D E F G H J K L M N O P Q R S T U W Y Z

Jessica Albano

Sharing Economy: Complicating Claims & Coverage

State Approved CE Credits:FL NH TX

Tuesday 1:30 - 3:00
Wednesday 3:30 - 5:00

Jessica Albano, CIFI, FCLS, SIU Unit Leader, Westfield Group
LaGreta Burch, Litigation Specialist , Westfield Group
Andrew L. Smith, JD, Partner, Rolfes Henry Co., LPA

  • Handle and manage claims involving ride-sharing and home-sharing
  • Assess coverage issues involving these topics
  • Ask the right questions in underwriting and investigation process
  • Tiffany M. Alexander

    Driverless Cars: Liability & Coverage Issues

    State Approved CE Credits:FL TX

    Monday 10:30 - 12:00
    Tuesday 3:30 - 5:00

    Tiffany M. Alexander, Esq., Partner, Tanenbaum Keale LLP
    Terrence L. Graves, Esq., Shareholder, Sands Anderson PC

  • Identify various parties who may be liable for loss arising out of the use of driverless vehicles such as manufacturers, engineers, designers, and retailers
  • Examine likely theories of liability that may be asserted against these potentially liable parties
  • Describe liability insurance coverage available to potentially liable parties
  • Explore the coordination of insurance coverage among these parties
  • David Alvarez

    Large Commercial Loss: Hurricane Meets Hotel

    State Approved CE Credits:FL TX

    Tuesday 10:30 - 12:00
    Wednesday 1:30 - 3:00

    David Alvarez, AIC, Executive General Adjuster, Engle Martin & Associates
    Constantine G. Cois, Director, DBI Construction Consultants
    Jeff Williams, CPA, Partner, Matson Driscoll & Damico, LLP

  • Identify exposures and select your team for the challenge
  • Compare various methods for managing scope and cost
  • Select the most appropriate scope and costs management techniques for your loss
  • Describe what’s included in general conditions, overhead & profit, and what’s typical for large losses
  • Anthony Antonellis

    Diminution in Value, Cosmetic Damage & Matching

    State Approved CE Credits:FL NH TX

    Monday 3:30 - 4:30
    Tuesday 1:30 - 2:30

    Anthony Antonellis, JD, Attorney, Sloane and Walsh, LLP
    Sarah C. Huber, CPCU, Associate Examiner, Amica Mutual Group

  • Identify diminution in value and cosmetic damage issues in residential and commercial property losses
  • Evaluate the policy language upon which proponents maintain a basis for coverage and provide examples of policy language directly limiting coverage for diminution in value and cosmetic damage claims
  • Describe recent developments in case law throughout the nation
  • Outline recent trends and distinctions amongst different jurisdictions
  • Pedro Arceyut

    Large Loss Management: Developing the Adjusting Team

    State Approved CE Credits:FL

    Monday 3:30 - 5:00
    Tuesday 3:30 - 5:00

    Pedro Arceyut, Assistant Vice President, J.S. Held, LLC
    Ruben M. Castilla, Jr., CPA CFF, Forensic Fin. Analysis Manager, American International Group
    Steven Christensen, AIC, Executive General Adjuster, Crawford Global Tech. Services

  • Review the importance of thorough claim file organization and following fair claims practices with large property loss adjustments
  • Devise strategies for the investigation of claims, including inspection, scope, communication with a variety of large loss scenarios
  • Select and manage appropriate experts for different types of claims, including forensic CPAs, engineers, and construction consultants
  • Identify situations when a reservation of rights letter is needed and provide samples with various claims
  • Shameem Awan

    Delivering Powerful Presentations

    Tuesday 8:00 - 9:30
    Wednesday 10:30 - 12:00

    Shameem Awan, CPCU AIC, Assistant Vice President, Amica Mutual Group
    Betsy Marotta, CPCU, AIC, AVP, P&C Claims, American National P&C Group

  • Explore strategies for becoming a better presenter
  • Discover techniques for developing powerful presentations
  • Demonstrate strategies to involve your audience
  • Examine practical approaches for cultivating confidence and maintaining audience engagement
  •  


    Adapting to a World of Change

    Unlock a World of New Opportunities

    Network with a diverse range of claims professionals and service providers from among hundreds of companies across the nation, all in one location.

    Change Your Perspective

    Mix-and-match your course selections from fourteen educational tracks with 100 sessions taught by industry leaders to prepare you for our changing world.

    Be Prepared

    Prepare for any challenge that comes your way by connecting with over 300 of the industry's leading service provider organizations at the Insurance Services Expo.

    Learning with and from others in our industry. A lot of great information was exchanged among attendees in the classes. interesting to hear about what others are doing and how it is working for them. I feel like it provides a perspective on common issues, insights that is difficult to gain in any other way.

    Opportunity to network with other professionals and discuss relevant topics of the day.


    PLRB remains the "gold standard" for insurance industry conferences.

    For my first time attending I really felt like I took away many helpful points to use.


    The conference was amazing and provided top notch educational opportunities, as it always does.

    The sessions I attended were relevant to my job, engaging, and well done.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2018 Claims Conference.

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