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Waters, Donald

NFIP Flood Insurance Certification: Part I

Session Code:  100    Session Level:  Intermediate

Curriculum: Catastrophe

Wednesday 8:30 - 12:00 -- Room 104

James A. Sadler, CPCU, AIC,  Special Asst. to the Director
FEMA, Arlington, VA

Donald Waters, Insurance Examiner
FEMA, Arlington, VA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms, to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders

NFIP Flood Insurance Certification: Part II

Session Code:  101    Session Level:  Intermediate

Curriculum: Catastrophe

Wednesday 1:30 - 5:00 -- Room 104

James A. Sadler, CPCU, AIC,  Special Asst. to the Director
FEMA, Arlington, VA

Donald Waters, Insurance Examiner
FEMA, Arlington, VA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms, to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders

Webb, Paul

Negotiation Skills for Claims Professionals

Session Code:  0735    Session Level:  Intermediate

Curriculum: General Interest

Monday 3:30 - 5:00 -- Room 311
Tuesday 1:30 - 3:00 -- Room 311

Carl Van, President & CEO
International Ins. Institute, New Orleans, LA

Paul Webb, Chief Claims Officer
Latitude Subrogation Services, Bloomfield Hills, MI

  • Define the five maxims of negotiations and the value of each during interactions with claimants
  • Develop persuasive techniques that reduce debate and saves you time
  • Identify and practice the five step process of negotiations
  • Recognize the strengths and weaknesses of your position on the claim

Welch, Jr., Terry L.

Privilege & Discovery Issues in Claim Files

Session Code:  0795    Session Level:  Intermediate

Curriculum: General Interest

Tuesday 1:30 - 3:00 -- Room 310
Wednesday 3:30 - 5:00 -- Room 208

Sarah C. Huber, CPCU,  Associate Examiner
Amica Mutual Group, Lincoln, RI

Terry L. Welch, Jr., JD,  Attorney
Nielsen, Zehe & Antas, P.C., Chicago, IL

  • Describe why discoverability of claims file should be important to adjusters and why it may be sought by other parties
  • Evaluate scenarios in both first-party and third-party claims where the claims file could become the subject of a discovery dispute
  • Review recent legal trends related to the production of insurers' claim files
  • Analyze how courts determine whether to force insurers to produce claims files
    ** Identify practical steps adjusters can take to control the discoverability of their files

White, Paul

Personal & Advertising Injury Claims: Advanced

Session Code:  1072    Session Level:  Advanced

Curriculum: Casualty Campus

Monday 10:30 - 12:00 -- Room 202
Tuesday 1:30 - 3:00 -- Room 107

Paul White, JD,  Attorney at Law
Wilson Elser Moskowitz et al, Los Angeles, CA

  • Discover claims currently being made under CGL policy personal and advertising injury coverage, including invasion of privacy, data breaches, and product disparagement
  • Analyze the scope and limitations of intellectual property exclusions on personal and advertising injury claims
  • Survey recent case law developments and assess their impact on coverage
  • Examine various statutory claims

Willging, Kevin

Bad Faith Damages in Third-Party Claims

Session Code:  0915    Session Level:  Advanced

Curriculum: Casualty Campus

Monday 3:30 - 5:00 -- Room 103
Wednesday 10:30 - 12:00 -- Room 210

Asim K. Desai, JD,  Partner
Gordon & Rees LLP, Los Angeles, CA

Kevin Willging, Executive Counsel
Travelers Companies, Hunt Valley, MD

  • Spot warning signs of bad-faith exposure in third-party contexts
  • Review emerging bad-faith issues and trends in the third-party claims
  • Identify warning signs of bad faith "set ups" by third-party claimants and develop responsive action plans

Williams, Kenneth P.

Homeowners Liability Coverage: Emerging Issues

Session Code:  1045    Session Level:  Intermediate

Curriculum: Casualty Campus

Tuesday 8:00 - 9:30 -- Room 104
Wednesday 1:30 - 3:00 -- Room 101

Kenneth P. Williams, JD,  Partner
Moffett Vitu Lascoe et al, Birmingham, MI

  • Describe the expansion of homeowners policy liability coverage to respond to increasing exposures posed by technological advancements and emerging issues affecting personal liability
  • Survey evolving state and federal law with respect to courts' broadening interpretation of policy language to address coverage for exposures posed by use of drones, ride and house sharing, cyber-bullying, and vicarious liability for unlicensed professionals
  • Analyze approaches to coverage for these liability exposures

Williams, Mike T.

Catastrophe Response Strategies

Session Code:  0425    Session Level:  Intermediate

Curriculum: Catastrophe

Monday 1:30 - 2:30 -- Room 302
Tuesday 3:30 - 4:30 -- Room 302

Scott LeBlanc, CRT Manager
Farmers Insurance Company, Olathe, KS

Mike T. Williams, Logistics Claims Manager
Farmers Insurance Company, Olathe, KS

  • Evaluate your readiness for a major hurricane, flood, or nor'easter
  • Develop a disaster response plan
  • Anticipate additional losses or exposures following a major catastrophe
  • Consider how advances in technology, weather reporting and preparedness will impact your plan

Wing, Scott

Managing Complex Homeowners' Losses

Session Code:  315    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 8:00 - 9:30 -- Room 304
Wednesday 3:30 - 5:00 -- Room 207

Randy M. Grundy, President & EGA
RGACM, Glen Ellyn, IL

Scott Mull, CPCU, AIC, SCLA,  Property Supervisor
Central Insurance Companies, Van Wert, OH

Scott Wing, JD,  Partner
Leahy Eisenberg & Fraenkel, Chicago, IL

  • Effectively manage and communicate with difficult insureds
  • Recognize and predict how, when, and why small ordinary claims can escalate into large complex claims for proactive claims handling
  • Use multiple claims tools in conjunction with one another to control claims escalation
  • Identify and manage the interplay of several claims investigation issues, including policy coverage, damages, and use of experts

Winters, Patrick E.

Establishing Prejudice as a Coverage Defense

Session Code:  1005    Session Level:  Intermediate

Curriculum: Casualty Campus

Tuesday 10:30 - 11:30 -- Room 102
Wednesday 8:30 - 9:30 -- Room 102

Patrick E. Winters, JD,  Partner
Plunkett Cooney, Bloomfield Hills, MI

  • Examine those coverage defenses where prejudice comes into play
  • Assess whether there is a need to establish prejudice
  • Analyze the different approaches utilized in various states to evaluate whether and to what extent prejudice must be shown
  • Survey case law to identify current trends in how prejudice is proven
    ** Identify what is required to establish prejudice when required for a successful defense

Wittliff, Scott

Business Income Claims: Resolving Problems

Session Code:  1165    Session Level:  Intermediate

Curriculum: Commercial Time Element Losses

Monday 10:30 - 12:00 -- Room 207
Tuesday 8:00 - 9:30 -- Room 207

Robert C. Burrell, CPCU, JD,  Attorney
Borgelt Powell Peterson et al, Milwaukee, WI

Curtis J. Reynolds, CPA,  Partner
Insight Forensic Accountants, New Berlin, WI

Scott Wittliff, Property Specialist
ACUITY A Mutual Insurance Co., Sheboygan, WI

  • Describe steps an insurer should take in the initial claim handling process, including contact with insured, coverage evaluation, reservation of rights, requesting documents
  • Identify specific business income/extra expense–related documents to be requested from the insured at each step of the claim process
  • Evaluate proper claim handling for several challenging claim scenarios
  • Outline the role of each of the participants in the business income/extra expense claim handling process--adjuster, accountant, attorney, etc.

Wixted, Michael T.

NFPA 921 & 1033: Updates for Fire Investigation

Session Code:  0345    Session Level:  Intermediate

Curriculum: Adjusting Property

Monday 1:30 - 2:30 -- Room 310
Wednesday 8:30 - 9:30 -- Room 313

Robert F. Duval, New England Regional Director
National Fire Protection Assn., Quincy, MA

Michael T. Wixted, Emergency Services Specialist
National Fire Protection Assn., Quincy, MA

  • Review the basics of NFPA 921, methodology, level of certainty, and reliability
  • Describe the basics of NFPA 1033, minimum basic knowledge, and job performance requirements for fire investigators
  • Trace the history purpose of NFPA 921 & NFPA 1033
  • Explain why and how the scientific method is applied to origin and cause investigations

Wood, Douglas K.

Adjuster as Witness: Seven Deadly Sins

Session Code:  0705    Session Level:  Intermediate

Curriculum: General Interest

Monday 10:30 - 12:00 -- Room 302
Tuesday 1:30 - 3:00 -- Room 302

Ulises Castellon, CPCU, RPA,  Chief Operating Officer
Fire Cause Analysis, Berkeley, CA

Douglas K. Wood, JD,  Partner
Morris Polich & Purdy, LLP, San Francisco, CA

  • Review the seven deadly sins of insurance professional testimony and ways to avoid them!
  • Identify common lawyer tricks and testimony traps
  • Master a witness tool for each lawyer trick and trap
  • Tell the truth effectively, even under fire!