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Van, Carl

Negotiation Skills for Claims Professionals

Session Code:  0735    Session Level:  Intermediate

Curriculum: General Interest

Monday 3:30 - 5:00 -- Room 311
Tuesday 1:30 - 3:00 -- Room 311

Carl Van, President & CEO
International Ins. Institute, New Orleans, LA

Paul Webb, Chief Claims Officer
Latitude Subrogation Services, Bloomfield Hills, MI

  • Define the five maxims of negotiations and the value of each during interactions with claimants
  • Develop persuasive techniques that reduce debate and saves you time
  • Identify and practice the five step process of negotiations
  • Recognize the strengths and weaknesses of your position on the claim

Vigilante Jr., William J.

Defective Warnings Claims: A Subrogation Challenge

Session Code:  0313    Session Level:  Intermediate

Curriculum: Subrogation

Tuesday 8:00 - 9:30 -- Room 313
Wednesday 1:30 - 3:00 -- Room 313

Kenneth T. Levine, JD,  Member
de Luca | Levine, Blue Bell, PA

William J. Vigilante Jr., PhD,  Human Factors/Ergonomics Exp.
Vigilante Forensic, Phoenixville, PA

  • Describe what really makes a warning or safety instruction “adequate”
  • Outline the importance of product design hazard control (the safety hierarchy) and how it applies to subrogation claims
  • Identify the top four warnings design issues subrogation professionals face; and their effects on subrogation claims and lawsuits
  • Review the necessities and tools to support and prove these complex types of subrogation products liability claims