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Sadler, James A.

NFIP Flood Insurance Certification: Part I

Session Code:  100    Session Level:  Intermediate

Curriculum: Catastrophe

Wednesday 8:30 - 12:00 -- Room 104

James A. Sadler, CPCU, AIC,  Special Asst. to the Director
FEMA, Arlington, VA

Donald Waters, Insurance Examiner
FEMA, Arlington, VA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms, to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders

NFIP Flood Insurance Certification: Part II

Session Code:  101    Session Level:  Intermediate

Curriculum: Catastrophe

Wednesday 1:30 - 5:00 -- Room 104

James A. Sadler, CPCU, AIC,  Special Asst. to the Director
FEMA, Arlington, VA

Donald Waters, Insurance Examiner
FEMA, Arlington, VA

  • Review coverages and provisions of all three Standard Flood Insurance Policy forms, to assist in fair and accurate claims adjustments
  • Describe the framework of the NFIP program and tools to perform flood policy adjusting duties
  • Identify the information, knowledge, and skills to be self-reliant, using the tools developed by the NFIP
  • Review ways to reduce adjusting errors and help ensure quality adjustment for all policyholders

Sammartano, Alison

Avoiding Litigation Pitfalls in Subrogation

Session Code:  0353    Session Level:  Intermediate

Curriculum: Subrogation

Monday 10:30 - 12:00 -- Room 208
Tuesday 10:30 - 12:00 -- Room 203

Lindsay Dansdill, JD,  Attorney
Grotefeld Hoffmann, Chicago, IL

Alison Sammartano, CPCU,  Subrogation Advocate
Allstate Insurance Group, Woodridge, IL

  • Analyze the potential cost/benefits of engaging in good faith settlements before commencing litigation
  • Describe the benefits of settling with some parties pre-suit
  • Evaluate various state laws that may impede efforts to file suit against multiple defendants
  • Provide evidence to prevent dispositive motions after filing suit
    ** Identify potential benefits/pitfalls to joining a class action as a subrogating carrier

Scariano, Anthony R.

Extra Expense: Past, Present & Future

Session Code:  1115    Session Level:  Intermediate

Curriculum: Commercial Time Element Losses

Monday 3:30 - 5:00 -- Room 200
Wednesday 10:30 - 12:00 -- Room 207

Louis Magnan, Managing Partner
Magnan Graizzaro & Associates, New York, NY

Anthony R. Scariano, Sr. Executive General Adjuster
VeriClaim, Inc., New York, NY

  • Describe coverage and adjustment distinctions between pure extra expense and expenses to reduce the loss
  • Review appropriate adjustment responses for extra expense claims in various types of businesses
  • Accurately measure extra expense exposure of complex loss scenarios

Schellpfeffer, Mary Capelli

Casualty Claims Predictive Analytics

Session Code:  930    Session Level:  Intermediate

Curriculum: Casualty Campus

Tuesday 1:30 - 3:00 -- Room 101
Wednesday 8:30 - 10:00 -- Room 101

Mary Capelli Schellpfeffer, MD,  National Medical Director
AIS Review, Chicago, IL

  • Examine factors driving casualty claims complexity using claim illustrations
  • Distinguish between descriptive and predictive claims analytics
  • Recognize transitions in health services delivery which may influence claim duration and medical specials
  • Spot opportunities to integrate analytics into claims management to reduce inefficiencies, and foresee claims outcomes

Schifani, David

Large Commercial Roof Claims: Complex Issues

Session Code:  835    Session Level:  Advanced

Curriculum: Large Property Loss

Tuesday 10:30 - 12:00 -- Room 210
Wednesday 1:30 - 3:00 -- Room 210

Richard Booker, RPA, AIC,  Executive General Adjuster
VeriClaim, Inc., Flowood, MS

Michael F. Connor, PE,  Sr. Forensic Engineer
Unified Investigations, Hendersonville, TN

David Schifani, Partner
YOUNG & Associates, Germantown, TN

  • Identify potential damages to a commercial metal building roof, interior, personal property, and inventory resulting from a weather-related overload condition
  • Evaluate the loss and resolve claim disputes by skillfully using experts
  • Effectively adjust personal property loss with large inventory salvage when the insured decides what is damaged and what can be sold as salvage

Schneider, William A.

Vandalism vs. Theft

Session Code:  0385    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 10:30 - 12:00 -- Room 103
Wednesday 3:30 - 5:00 -- Room 200

Gregory Holt, AIC,  Property Claims Supervisor
EMC Insurance Companies, Warwick, RI

Steve Lemmo, PE,  Director
Halliwell Engineering Assoc., East Providence, RI

William A. Schneider, JD,  Partner
Morrison Mahoney LLP, Boston, MA

  • Define the meaning of the perils of vandalism and theft, including how modern policy forms and the courts have described and defined each one
  • Recognize challenges involved with investigating building losses involving theft of valuable components from electrical, mechanical, and HVAC systems
  • Analyze theft claims involving valuable building components based on judicial decisions construing perils of theft and vandalism
  • Implement solutions to adjusting theft losses with related vandalism claims through use of appropriate consultants

Simpson, Timothy

Handling The Large Commercial Fraud Case

Session Code:  0865    Session Level:  Advanced

Curriculum: Large Property Loss

Tuesday 8:00 - 9:30 -- Room 306
Wednesday 3:30 - 5:00 -- Room 306

Neal Cason, CPA,  Partner
Matson Driscoll & Damico, LLP, Atlanta, GA

Frederick Ferrand, JD,  Partner
Swift Currie, Atlanta, GA

Timothy Simpson, Property Unit Manager
York Risk Services Group, Columbus, OH

  • Identify areas of potential fraud in large commercial losses in the submission of the claim
  • Apply investigative techniques to determine whether the claim is fraudulent
  • Explore ways to overcome the insured's attempts to conceal fraud
  • Describe appropriate measures and strategies when fraud is identified

Slane, Joe

Mitigation of Time Element Losses

Session Code:  1135    Session Level:  Intermediate

Curriculum: Commercial Time Element Losses

Tuesday 10:30 - 12:00 -- Room 104
Wednesday 1:30 - 3:00 -- Room 207

James Chin, JD,  Attorney
Carlton Fields, Atlanta, GA

Glenn Ricciardelli, CPA,  Partner
Matson Driscoll & Damico, LLP, Boston, MA

Joe Slane, Executive Vice President, SLG
Engle Martin & Associates, King of Prussia, PA

  • Identify mitigation strategies under various claim scenarios from the perspective of the policyholder and insurance carrier
  • Describe how business income and extra expense coverage responds to potential loss mitigation activity, the differences between pure extra expense and expense to reduce loss, and any potential limitations in recovery under the coverages that may be in force
  • Evaluate potential coverage limitations under various loss scenarios, pertinent case law, and potential legal precedents

Sloan, Dwayne

Solar Panels & Their Impact on Roofing & Claims

Session Code:  0395    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 8:00 - 9:30 -- Room 208
Wednesday 10:30 - 12:00 -- Room 208

Murray J. Morrison, PhD,  Senior Research Engineer
IBHS, Richburg, SC

Dwayne Sloan, Manager, Principal Engineers
UL LLC, Research Triangle Park, NC

  • Review the features of roof-mounted solar panel racking systems, including how they are designed, installed and evaluated
  • Describe the fire performance of rack-mounted solar panel systems
  • Identify the implications of solar panel racking systems for adjuster and firefighter safety
  • Evaluate common types of failures and their implications for claims
    ** Identify hidden risks of roof-mounted solar panel systems and the need for regular inspections

Smilie, Nanci L.

Property Claim Ethics: Adjusting in Good Faith

Session Code:  0375    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 1:30 - 3:00 -- Room 210
Wednesday 3:30 - 5:00 -- Room 311

Jonathan Barger, JD,  Attorney
Butler Weihmuller Katz Craig, Chicago, IL

Nanci L. Smilie, CPCU, AIC,  Property Claims Specialist
Erie Insurance Group, East Peoria, IL

  • Describe various challenges that claims professionals face when adjusting property claims
  • Identify good faith methods for resolving these challenges
  • Review recent bad faith case law developments
  • Describe how to avoid bad faith dangers in property claim adjustments

Snell, Josh M.

Adjusting Bodily Injury & Wrongful Death Claims

Session Code:  0905    Session Level:  Intermediate

Curriculum: Casualty Campus

Monday 10:30 - 12:00 -- Room 304
Tuesday 8:00 - 9:30 -- Room 103

Joe Epps, CPA, CFE,  President
Epps Forensic Consulting PLLC, Scottsdale, AZ

Meryl Fein, Claim Director-Excess Claims
Allianz Global Corp. & Spec., O'Fallon, MO

Josh M. Snell, JD,  Partner
Jones, Skelton & Hochuli, PLC, Phoenix, AZ

  • Describe claim investigation options for pre- and post-litigation bodily injury and wrongful death claims
  • Identify potential members of the claims team and the collaboration needed to effectively resolve these cases
  • Outline the types of potential economic damages that the adjuster might anticipate
  • Compare the differences in various claims settlement procedures, including negotiation, mediation and litigation through trial

Spiga, Anthony J.

Litigated Bodily Injury Claims

Session Code:  1075    Session Level:  Intermediate

Curriculum: Casualty Campus

Monday 3:30 - 5:00 -- Room 102
Wednesday 8:30 - 10:00 -- Room 103

Thomas N. Brace, Claims/SIU Manager
Security Mutual Insurance, Ithaca, NY

Anthony J. Spiga, JD,  Partner
Gladstein, Keane & Partners, New York, NY

  • Define the basic elements of litigation
  • Identify and target relevant issues presented during the course of litigation
  • Create effective and prudent strategies in the handling of a litigated claim

Srivatsa, Narendra

Property Valuation: Insurance to Value

Session Code:  1635    Session Level:  Intermediate

Curriculum: Underwriting

Monday 10:30 - 12:00 -- Room 312
Tuesday 3:30 - 5:00 -- Room 312

Cindy Lund, CIC,  Dir.-Property & Allied Lines
OneBeacon Insurance Group, Plymouth, MN

Narendra Srivatsa, AVP
Verisk Analytics, Jersey City, NJ

  • Determine the quality of data received from the agent/broker/insured, including data required to reflect appropriate valuation
  • Identify property claim issues including under-valuation when adjusting a claim
  • List influences affecting property under-valuation and premium leakage

St. Onge, Lisa

Women's Leadership in Insurance

Session Code:  775    Session Level:  Intermediate

Curriculum: General Interest

Tuesday 3:30 - 5:00 -- Room 200

Lisa Bergeron, Chief Visionary Officer
AWE, Providence, RI

Jenny Pye, CPCU, AIC,  Director-Quality Improvement
Liberty Mutual Insurance, Boston, MA

Lisa St. Onge, AIC, AIM,  Sr. AVP Claims
Amica Mutual Group, Lincoln, RI

  • Review communication perceptions and techniques to enhance your message delivery
  • Describe the impact of confidence in leadership
  • Explore the differences between a mentor and sponsor
  • Build your personal brand and ways you can make a difference in your organization

Stickley, Robert S.

Traumatic Brain Injury: Evaluating Claims

Session Code:  1085    Session Level:  Intermediate

Curriculum: Casualty Campus

Monday 3:30 - 5:00 -- Room 104
Tuesday 1:30 - 3:00 -- Room 104

David R. Price, PhD,  President
The Forensic Network, Greenville, SC

Robert S. Stickley, JD,  Partner
Langsam Stevens Silver et al, Philadelphia, PA

  • Describe what constitutes a mild traumatic brain injury, moderate traumatic brain injury, and severe traumatic brain injury
  • Identify what records and documents are needed for appropriate brain injury evaluation
  • Distinguish the prognosis for recovery from mild, moderate, and severe traumatic brain injuries
  • Evaluate the high probability of fraud and malingering in mild traumatic brain injury claims

Stokes, John E.

Alternative Energy Underwriting

Session Code:  1615    Session Level:  Intermediate

Curriculum: Underwriting

Wednesday 3:30 - 5:00 -- Room 204
Tuesday 10:30 - 12:00 -- Room 310

Allan Holt, General Adj.-Complex Claims
Hartford Steam Boiler, Hartford, CT

John E. Stokes, VP, Energy Practice Leader
Hartford Steam Boiler, Atlanta, GA

  • Identify trends and advancements in the global energy industry
  • Describe technology advancements and what is driving these changes
  • Analyze key risk exposures, including property and natural catastrophes, equipment breakdown, and casualty
  • Trace coverage innovations for the energy industry: past, present, and future

Stoops, James

Public Adjusters: Who is Adjusting the Loss?

Session Code:  0335    Session Level:  Intermediate

Curriculum: Adjusting Property

Monday 1:30 - 3:00 -- Room 312
Wednesday 8:30 - 10:00 -- Room 312

Christopher P. Flanagan, JD,  Partner
Wilson Elser Moskowitz et al, Boston, MA

James Stoops, CPCU,  NGA/Appraiser/Umpire
Cunningham Lindsey, Eden Prairie, MN

  • Compare the legal standing of a public adjuster in a property insurance claim vs. the insured or an attorney representing the insured
  • Describe how the claim process should be undertaken when a public adjuster is involved
  • Identify documents and timing of activities to apply to the adjustment when a public adjuster is involved
  • List the steps to achieve common goals with the public adjuster while maintaining control of the adjustment process

Sullivan, Christine A.

Negotiating Strategies in Bodily Injury Claims

Session Code:  0975    Session Level:  Intermediate

Curriculum: Casualty Campus

Tuesday 10:30 - 12:00 -- Room 207
Wednesday 1:30 - 3:00 -- Room 202

Richard Nouza, JD,  Home Office Claims Manager
Central Insurance Companies, Van Wert, OH

Christine A. Sullivan, CPCU, AIM,  President
CAS Consulting, LLC, Chicago, IL

  • Identify the key components of an effective negotiation strategy
  • Build an effective negotiation strategy based on the merits of the case
  • Describe what tactics to employ to effectively negotiate a bodily injury claim
  • Apply the strategy and tactics to successfully negotiate the claim from the defense and plaintiff's point of view

Sullivan, Gary

Drones & Their Use in Claims

Session Code:  1425    Session Level:  Intermediate

Curriculum: Technology

Monday 3:30 - 4:30 -- Room 312
Tuesday 1:30 - 2:30 -- Room 312

Gary Sullivan, CPCU, AIC, AIM,  VP Property & Subro. Claims
Erie Insurance Group, Erie, PA

  • Review the emerging regulatory environment for drone operations
  • Explore potential use cases for drone flights in claims
  • Describe hardware and software options available to support drone operations
  • Evaluate other issues, such as privacy concerns, that may impact successful drone operations