2017 Educational Sessions By Presenter

























Parrish, Harry

Code Enforcement: What's Required vs. Desired

Session Code:  0215    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 10:30 - 12:00 -- Room 302
Wednesday 3:30 - 5:00 -- Room 313

Stuart A. Mintz, AIC, RPA,  Assistant Vice President
Custard Insurance Adjusters, Norcross, GA

Harry Parrish, President/CEO
Construction Services Company, Rocklin, CA

  • Review the various stakeholders' interests in determining how building codes affect repair and restoration projects
  • Identify ways that adjusters can actively address building code enforcement policies and procedures
  • Describe ways an adjuster/expert can influence decisions prior to when the permanent repair design begins
  • Avoid pitfalls and delays to accurately set reserves with building code-related losses

Patterson, Greg

Underwriting, Claims & Agents Partnership

Session Code:  1625    Session Level:  Intermediate

Curriculum: Underwriting

Monday 1:30 - 3:00 -- Room 202
Wednesday 8:30 - 10:00 -- Room 202

Susan Dillon, CIC,  Comm'l Lines Underwriting Mgr.
EMC Insurance Companies, Blue Ash, OH

Robert M. Milsop, Transportation/Logistics Spec.
Wolpert Insurance Agency, Worcester, MA

Greg Patterson, Sr. Claims Mgr.-Prop. & IM
Great American P&C Group, Cincinnati, OH

  • Describe the unique perspectives, skills, and motivations of underwriters and claim professionals
  • Examine various interaction points of underwriting with claims
  • Identify ways that underwriters and claims professionals can assist one another
  • Identify ways that underwriters can help bridge the gap between agents, insureds, and internal partners (products, loss control)

Peiper, Steven E.

Driverless Cars: Liability & Coverage Issues

Session Code:  0985    Session Level:  Intermediate

Curriculum: Casualty Campus

Wednesday 1:30 - 3:00 -- Room 102
Tuesday 3:30 - 5:00 -- Room 102

Steven E. Peiper, JD,  Member
Hurwitz & Fine, P.C., Buffalo, NY

Cheri K. Trites, JD,  Coverage Counsel Manager
EMC Insurance Companies, Des Moines, IA

  • Analyze potential liability exposures presented by driverless cars
  • Evaluate issues affecting underwriters and the underwriting process
  • Identify potentially liable parties and coordinating liability coverage among them
  • Examine policies covering liabilities arising out of driverless cars

Phifer, Travis

Managing Claims Operations with New Tools

Session Code:  1245    Session Level:  Advanced

Curriculum: Adjusting Property

Tuesday 8:00 - 9:30 -- Room 302
Wednesday 10:30 - 12:00 -- Room 302

Tim Bruffey, Vice President-Innovation
Accurence, Westminster, CO

William Galonski, CPCU, ARM, AIC,  AVP-Property Claims & SIU
Grange Mutual Casualty Group, Columbus, OH

Travis Phifer, AIC,  Sr. Claims Strategy Director
Ameriprise P&C Cos., De Pere, WI

  • Identify opportunity areas for tool utilization to drive improvements
  • Evaluate and examine how to integrate tools
  • Execute on full value of new tools with change management
  • Explore emerging technologies that take it to the next level

Philip, Jennie

Unfair Claims Practices Act: This is Jeopardy

Session Code:  0365    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 8:00 - 9:30 -- Room 210
Wednesday 1:30 - 3:00 -- Room 310

Douglas Osborne, CFE, CIFI,  SIU Manager
Kemper Corporation, Olympia, WA

Jennie Philip, JD,  Attorney
Marshall Dennehey Warner et al, Philadelphia, PA

  • Identify quality general claims handling requirements based on the Model Unfair Claims Practices Act (MUCPA)
  • Describe requirements for effective communications between the carrier and the insured under the Model Unfair Claims Practices Act
  • Practice good faith claims handling techniques and avoid problematic behaviors under the Model Unfair Claims Practices Act
  • Apply particular policy provisions and exclusions appropriately that are sometimes misinterpreted and misused in practice

Popow, Donna

Autonomous Cars: The Future of Auto Claims

Session Code:  765    Session Level:  Intermediate

Curriculum: General Interest

Monday 1:30 - 3:00 -- Room 306
Tuesday 8:00 - 9:30 -- Room 203

Martin Frappolli, CPCU,  Sr. Dir.-Knowledge Resources
The Institutes, Malvern, PA

Donna Popow, CPCU, JD, AIC,  President & Owner
Donna J. Popow, LLC, Hatboro, PA

  • Describe how on-demand autonomous cars propel the move to a streaming transportation model
  • Analyze the impact of ownerless/driverless cars on risk management and insurance
  • Project the downstream effect on carmakers, public space, public transport, medicine, and society

Postava, John A.

Estimating with New Technologies

Session Code:  0245    Session Level:  Intermediate

Curriculum: Adjusting Property

Monday 1:30 - 3:00 -- Room 304
Tuesday 3:30 - 5:00 -- Room 304

Pascal B├ęgin, VP-Product Management
Symbility, Toronto, ON

Robert Bragdon, Sr. Training Consultant
Hanover Insurance Group, Worcester, MA

John A. Postava, President & Co-Founder
Simsol Software Company, Orlando, FL

Ron Richardson, CPCU,  Assistant Vice President
Geomni Services, Lehi, UT

  • Describe advances in mobile technology
  • Examine the pros and cons of tablets vs. laptops
  • Review integration with other emerging technologies (aerial mapping, storm tracking)
  • Outline the future of drones and their role in claims adjustments

Price, David R.

Traumatic Brain Injury: Evaluating Claims

Session Code:  1085    Session Level:  Intermediate

Curriculum: Casualty Campus

Monday 3:30 - 5:00 -- Room 104
Tuesday 1:30 - 3:00 -- Room 104

David R. Price, PhD,  President
The Forensic Network, Greenville, SC

Robert S. Stickley, JD,  Partner
Langsam Stevens Silver et al, Philadelphia, PA

  • Describe what constitutes a mild traumatic brain injury, moderate traumatic brain injury, and severe traumatic brain injury
  • Identify what records and documents are needed for appropriate brain injury evaluation
  • Distinguish the prognosis for recovery from mild, moderate, and severe traumatic brain injuries
  • Evaluate the high probability of fraud and malingering in mild traumatic brain injury claims

Purcell, Bradford S.

Criminal Acts, Catastrophic Crime & Terrorism

Session Code:  935    Session Level:  Intermediate

Curriculum: Casualty Campus

Monday 3:30 - 5:00 -- Room 101
Tuesday 10:30 - 12:00 -- Room 101

Bradford S. Purcell, JD,  Partner
Purcell & Wardrope Chartered, Chicago, IL

  • Identify who is potentially liable for criminal acts, including terrorism
  • Review the theories of liability against typical target defendants
  • Evaluate defenses available for the target defendants
  • Describe the unique challenges and exposures with litigation arising out of criminal acts

Pye, Jenny

Women's Leadership in Insurance

Session Code:  775    Session Level:  Intermediate

Curriculum: General Interest

Tuesday 3:30 - 5:00 -- Room 200

Lisa Bergeron, Chief Visionary Officer
AWE, Providence, RI

Jenny Pye, CPCU, AIC,  Director-Quality Improvement
Liberty Mutual Insurance, Boston, MA

Lisa St. Onge, AIC, AIM,  Sr. AVP Claims
Amica Mutual Group, Lincoln, RI

  • Review communication perceptions and techniques to enhance your message delivery
  • Describe the impact of confidence in leadership
  • Explore the differences between a mentor and sponsor
  • Build your personal brand and ways you can make a difference in your organization