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Nelsen, Greg

Contents Claims: Hard Fraud/Soft Fraud

Session Code:  0525    Session Level:  Intermediate

Curriculum: Special Investigations/Fraud

Tuesday 3:30 - 5:00 -- Room 311
Wednesday 1:30 - 3:00 -- Room 203

Greg Nelsen,
Consultant, Tarpon Springs, FL

Andy Rock, JD,  Attorney
The Rock Law Group, Maitland, FL

  • Compare hard fraud, which involves complete fabrication, with soft fraud, which involves inflation
  • Identify and implement the most effective means of detecting fraud
  • Initiate and utilize new tools for dealing with fraud
  • Implement effective defenses based on fraud, concealment, and misrepresentation

Ninow, Doug

Case Strategies: Property Forum Focus

Session Code:  0635    Session Level:  Intermediate

Curriculum: Alternate Dispute Resolution

Tuesday 1:30 - 2:30 -- Room 200
Wednesday 10:30 - 11:30 -- Room 200

Doug Ninow, CPCU, CIC, SCLA,  Instructional Designer/Trainer
Arbitration Forums, Inc., Tampa, FL

  • Identify the proximate cause allegation, and supporting evidence, of each party
  • Analyze strengths and weaknesses of the contentions and evidence presented by each party
  • Explain how each party can improve their overall case presentation

Nouza, Richard

Negotiating Strategies in Bodily Injury Claims

Session Code:  0975    Session Level:  Intermediate

Curriculum: Casualty Campus

Tuesday 10:30 - 12:00 -- Room 207
Wednesday 1:30 - 3:00 -- Room 202

Richard Nouza, JD,  Home Office Claims Manager
Central Insurance Companies, Van Wert, OH

Christine A. Sullivan, CPCU, AIM,  President
CAS Consulting, LLC, Chicago, IL

  • Identify the key components of an effective negotiation strategy
  • Build an effective negotiation strategy based on the merits of the case
  • Describe what tactics to employ to effectively negotiate a bodily injury claim
  • Apply the strategy and tactics to successfully negotiate the claim from the defense and plaintiff's point of view