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Magnan, Louis

Extra Expense: Past, Present & Future

Session Code:  1115    Session Level:  Intermediate

Curriculum: Commercial Time Element Losses

Monday 3:30 - 5:00 -- Room 200
Wednesday 10:30 - 12:00 -- Room 207

Louis Magnan, Managing Partner
Magnan Graizzaro & Associates, New York, NY

Anthony R. Scariano, Sr. Executive General Adjuster
VeriClaim, Inc., New York, NY

  • Describe coverage and adjustment distinctions between pure extra expense and expenses to reduce the loss
  • Review appropriate adjustment responses for extra expense claims in various types of businesses
  • Accurately measure extra expense exposure of complex loss scenarios

Mason, Larry

Emerging CGL Risks: Coverage Issues

Session Code:  965    Session Level:  Intermediate

Curriculum: Casualty Campus

Tuesday 8:00 - 9:30 -- Room 102
Monday 10:30 - 12:00 -- Room 200

Larry Mason, JD,  Partner
Goldberg Segalla, Chicago, IL

Crystal Uebelher, CPCU, JD,  Claims Attorney
SECURA Insurance Companies, Appleton, WI

  • Identify new and emerging risks that CGL insurers should be prepared to adjust
  • Analyze liability policy language relevant to adjusting these emerging risks
  • Explore how courts may resolve coverage disputes involving emerging risks claims
  • Discover proactive strategies for effective claims resolution of emerging CGL risks claims

Maxwell, Nicholas J.

SIU Investigations: Emerging Trends

Session Code:  0565    Session Level:  Intermediate

Curriculum: Special Investigations/Fraud

Monday 3:30 - 5:00 -- Room 302
Wednesday 8:30 - 10:00 -- Room 207

Scott Gleitz, CPCU, CIFI, AIC,  Dir.-Special Investigations
North Star Mutual Insurance, Cottonwood, MN

Nicholas J. Maxwell, JD,  Partner
Maschka, Riedy & Ries, Mankato, MN

  • Identify data recorded and stored by today’s “smart” devices
  • Evaluate the use of that data in SIU investigations
  • Recognize emerging methods to generate falsified documents
  • Contrast legitimate documents with “fakes”
    ** Recognize how “Appraisal” is being used to commit fraud and increase insurer’s liability

McCall, Dean

Mobile Apps for Adjusters

Session Code:  1465    Session Level:  Intermediate

Curriculum: Technology

Monday 3:30 - 5:00 -- Room 304
Wednesday 8:30 - 10:00 -- Room 306

Kevin Huff, AIC,  AVP-Director of Property
Crawford & Company, Atlanta, GA

Dean McCall, AIC, SCLA,  Director-Training/Development
American National P&C Group, Springfield, MO

  • Explore available apps that can assist claims adjusters
  • Highlight how apps can improve performance and efficiency for adjusters
  • Review the way apps are shifting and impacting the claim handling industry
  • Describe the advances and future impact of apps for adjusters
    ** Highlight challenges and obstacles involved with usage of apps

McCoy, Christopher E.

Salvage Challenges with Commercial Property Claims

Session Code:  855    Session Level:  Advanced

Curriculum: Large Property Loss

Monday 3:30 - 5:00 -- Room 207
Tuesday 1:30 - 3:00 -- Room 202

Steve Kurdelmeier, Regional Manager
Greer & Kirby Company, Inc., Norcross, GA

Christopher E. McCoy, Sr. Executive General Adjuster
Engle Martin & Associates, Atlanta, GA

  • Review the types of large commercial property claims where salvors may be helpful
  • Describe how salvage factors into the adjustment of the claim
  • Work through various real world examples of various claims involving salvage
  • Outline other potential issues and roadblocks in dealing with salvage

McGown, David

Fort McMurray Fire Loss: Lessons Learned

Session Code:  0825    Session Level:  Intermediate

Curriculum: Large Property Loss

Monday 1:30 - 3:00 -- Room 204
Tuesday 3:30 - 5:00 -- Room 310

Bill Adams, VP-Western & Pacific
Insurance Bureau of Canada, Edmonton, AB

David McGown, SVP-Strategic Initiatives
Insurance Bureau of Canada, Toronto, ON

  • Review the major challenges in adjusting widespread losses associated with the Fort McMurray fires
  • Explore opportunities for collaboration with public entities, responding groups, and other insurers
  • Identify options for response, stabilization, and rebuilding associated with this large scale catastrophe
  • Evaluate lessons learned from the Fort McMurray fire losses

McLaughlin, John

Homeowners Coverage: Secondary Homes

Session Code:  1355    Session Level:  Intermediate

Curriculum: Property Coverage

Monday 1:30 - 3:00 -- Room 208
Wednesday 8:30 - 10:00 -- Room 208

John McLaughlin, AIC,  Associate Vice President
Narragansett Bay Insurance, Pawtucket, RI

Michael T. Ryan, Partner
Merry, Farnen & Ryan, P.C., St. Clair Shores, MI

  • Properly apply special limits to personal property claims
  • Demonstrate what triggers Additional Living Expense coverage, how it is defined, and what is owed
  • Review the mold endorsement and case law surrounding it
  • Properly investigate and evaluate coverage as it applies to pipe-freeze claims that occur in a home that is not a primary residence

McMichael, Robert

Geotechnical & Geologic Claims

Session Code:  295    Session Level:  Intermediate

Curriculum: Adjusting Property

Monday 10:30 - 12:00 -- Room 204
Tuesday 3:30 - 5:00 -- Room 204

Emily K. Dotson, Attorney
Resnick & Louis, P.C., Scottsdale, AZ

Robert McMichael, PE,  Geotechnical Resource Manager
Madsen, Kneppers & Associates, Phoenix, AZ

  • Recognize the various hazardous conditions that may result in a geotechnical/geologic loss (e.g., expansive soils, sinkholes, landslides, etc.)
  • Distinguish between geologic conditions and construction defects
  • Describe available repair concepts and associated costs for repairs associated with geotechnical and geologic losses
  • Identify subrogation potential early in the investigation to improve coordination between experts and subrogation counsel

Mecler Caron, Erica

A Question of Intent

Session Code:  0910    Session Level:  Intermediate

Curriculum: Casualty Campus

Tuesday 8:00 - 9:30 -- Room 101
Wednesday 10:30 - 12:00 -- Room 101

Michael F. Aylward, JD,  Partner
Morrison Mahoney LLP, Boston, MA

Erica Mecler Caron, JD,  HO Legal-Coverage Unit
Liberty Mutual Insurance, Boston, MA

  • Identify key policy terms limiting coverage for intentional acts
  • Describe approaches courts have taken for finding coverage
  • Analyze case examples illustrating strategies for pursuing and limiting coverage
  • Defend and reserve rights against intentional acts claims

Medley, Mindy M.

Ensuing Loss: When Is It Covered?

Session Code:  1365    Session Level:  Intermediate

Curriculum: Property Coverage

Monday 10:30 - 12:00 -- Room 309
Tuesday 10:30 - 12:00 -- Room 309

Thomas Casson, Zonal VP
American International Group, New York, NY

William Kramer, President
William Kramer & Associates, Avon, CT

Mindy M. Medley, JD,  Shareholder
Clausen Miller, PC, Chicago, IL

  • Determine what is an ensuing loss/resulting damage
  • Identify the various types of policy language that cover ensuing losses/resulting damage
  • Evaluate how different jurisdictions treat ensuing loss/resulting damage language
  • Decide if various ensuing losses are covered under a variety of claim scenarios

Mestre-Gonzalez, Iolanda

Winter Storm Damage Claims

Session Code:  0475    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 10:30 - 12:00 -- Room 304
Monday 10:30 - 12:00 -- Room 210

Jack Halliwell, PE,  President
Halliwell Engineering Assoc., Aventura, FL

Iolanda Mestre-Gonzalez, VP-Major Loss Comm'l Prop.
American International Group, Boston, MA

  • Review the different perils and special adjusting issues of winter storms, including snow loads and roof collapses, ice dams, freeze-ups, and power outages
  • Describe the investigation techniques required for winter storm damage claims including meteorological data and analysis, engineering analysis, and special consideration of multiple events
  • Evaluate special considerations of winter storm damage claims

Milsop, Robert M.

Underwriting, Claims & Agents Partnership

Session Code:  1625    Session Level:  Intermediate

Curriculum: Underwriting

Monday 1:30 - 3:00 -- Room 202
Wednesday 8:30 - 10:00 -- Room 202

Susan Dillon, CIC,  Comm'l Lines Underwriting Mgr.
EMC Insurance Companies, Blue Ash, OH

Robert M. Milsop, Transportation/Logistics Spec.
Wolpert Insurance Agency, Worcester, MA

Greg Patterson, Sr. Claims Mgr.-Prop. & IM
Great American P&C Group, Cincinnati, OH

  • Describe the unique perspectives, skills, and motivations of underwriters and claim professionals
  • Examine various interaction points of underwriting with claims
  • Identify ways that underwriters and claims professionals can assist one another
  • Identify ways that underwriters can help bridge the gap between agents, insureds, and internal partners (products, loss control)

Mintz, Stuart A.

Code Enforcement: What's Required vs. Desired

Session Code:  0215    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 10:30 - 12:00 -- Room 302
Wednesday 3:30 - 5:00 -- Room 313

Stuart A. Mintz, AIC, RPA,  Assistant Vice President
Custard Insurance Adjusters, Norcross, GA

Harry Parrish, President/CEO
Construction Services Company, Rocklin, CA

  • Review the various stakeholders' interests in determining how building codes affect repair and restoration projects
  • Identify ways that adjusters can actively address building code enforcement policies and procedures
  • Describe ways an adjuster/expert can influence decisions prior to when the permanent repair design begins
  • Avoid pitfalls and delays to accurately set reserves with building code-related losses

Morrison, Murray J.

Solar Panels & Their Impact on Roofing & Claims

Session Code:  0395    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 8:00 - 9:30 -- Room 208
Wednesday 10:30 - 12:00 -- Room 208

Murray J. Morrison, PhD,  Senior Research Engineer
IBHS, Richburg, SC

Dwayne Sloan, Manager, Principal Engineers
UL LLC, Research Triangle Park, NC

  • Review the features of roof-mounted solar panel racking systems, including how they are designed, installed and evaluated
  • Describe the fire performance of rack-mounted solar panel systems
  • Identify the implications of solar panel racking systems for adjuster and firefighter safety
  • Evaluate common types of failures and their implications for claims
    ** Identify hidden risks of roof-mounted solar panel systems and the need for regular inspections

Mull, Scott

Managing Complex Homeowners' Losses

Session Code:  315    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 8:00 - 9:30 -- Room 304
Wednesday 3:30 - 5:00 -- Room 207

Randy M. Grundy, President & EGA
RGACM, Glen Ellyn, IL

Scott Mull, CPCU, AIC, SCLA,  Property Supervisor
Central Insurance Companies, Van Wert, OH

Scott Wing, JD,  Partner
Leahy Eisenberg & Fraenkel, Chicago, IL

  • Effectively manage and communicate with difficult insureds
  • Recognize and predict how, when, and why small ordinary claims can escalate into large complex claims for proactive claims handling
  • Use multiple claims tools in conjunction with one another to control claims escalation
  • Identify and manage the interplay of several claims investigation issues, including policy coverage, damages, and use of experts

Mumford, John

Construction Defect Claims: CGL Coverage Issues

Session Code:  0955    Session Level:  Intermediate

Curriculum: Casualty Campus

Tuesday 1:30 - 3:00 -- Room 103
Wednesday 3:30 - 5:00 -- Room 103

John Mumford, JD,  Partner
Hancock Daniel Johnson et al, Glen Allen, VA

  • Survey trends in liability claims against builders and subcontractors
  • Describe differences in coverage issues relating to contractors, subcontractors, additional insureds, and indemnitees
  • Scrutinize key terms in the policy's insuring agreement and examine national trends and legislation as to what constitutes an “occurrence”
  • Analyze key CGL exclusions and exceptions, including the “damage to property”, “your work”, and others

Murphy, Meredith L.

Superstorm Sandy: Reflecting Upon Her Teachings

Session Code:  1375    Session Level:  Intermediate

Curriculum: Property Coverage

Tuesday 8:00 - 9:30 -- Room 312
Monday 10:30 - 12:00 -- Room 306

Melissa M. D'Alelio, JD,  Principal
Robins Kaplan LLP, Boston, MA

Meredith L. Murphy, JD,  Litigation Counsel
FM Global, Johnston, RI

  • Explore property insurance policy provisions addressing "named storm," "flood," "storm surge," and the ability to stack "limits of liability"
  • Survey recent case developments and emerging coverage trends involving the applicability of these provisions to Sandy losses
  • Apply these policy provisions to complex coverage questions, analyzing factual nuances that may change the application
  • Assess methods to determine coverage for claims that involve complex flood, storm surge, named storm, and limit-stacking arguments

Murzyn, Julie

High Exposure Casualty Claims

Session Code:  1017    Session Level:  Intermediate

Curriculum: Casualty Campus

Tuesday 1:30 - 3:00 -- Room 102
Wednesday 3:30 - 5:00 -- Room 102

Julie Murzyn, JD,  Partner
O'Neill McFadden & Willet LLP, Schererville, IN

Sarah Zumbahlen, JD,  Associate Legal Counsel
Illinois Casualty Company, Rock Island, IL

  • Examine approaches for handling high-value liability claims and suits from factual investigation to settlement or trial
  • Recognize issues surrounding the retention and use of experts
  • Explore effective approaches to identify and put together reasonable, good faith offers or to decide that the case should go to trial
  • Assess how much and what type of involvement the adjuster should have during litigation