2017 Educational Sessions By Presenter

























LaPierre, Steve

Quality Claim Files

Session Code:  0305    Session Level:  Intermediate

Curriculum: Adjusting Property

Monday 3:30 - 5:00 -- Room 208
Tuesday 10:30 - 12:00 -- Room 208

Todd Breton, President
Inspire Consulting Firm, Sugar Land, TX

Steve LaPierre, General Adjuster, Prop. Claims
Vermont Mutual Group, Montpelier, VT

  • Describe new channels of communication in today's adjusting world
  • Review effective forms of communication found in a claim file
  • Explain, using examples, what great written communication looks and feels like
  • Identify elements of a great claim file posting

Lafley, Amelia

Medicare Appeal Process & Recent Developments

Session Code:  1089    Session Level:  Intermediate

Curriculum: Casualty Campus

Monday 1:30 - 3:00 -- Room 203
Tuesday 8:00 - 9:30 -- Room 309

Vince Columbia, Claim Center General Counselor
Travelers Companies, Hartford, CT

Amelia Lafley, Claims Medicare Specialist
Enumclaw Insurance Group, Enumclaw, WA

  • Describe the Medicare Appeal Process and learn how to prepare an effective appeal
  • Identify the roles of the Benefits Coordination & Recovery Center (BCRC) and Commercial Repayment Center (CRC)
  • Learn how to effectively communicate with BCRC and CRC
  • Review recent case law developments, including those involving Medicare Advantage Plan

Lamb, William

Diminution in Value, Cosmetic Damage & Matching

Session Code:  1315    Session Level:  Intermediate

Curriculum: Property Coverage

Tuesday 1:30 - 2:30 -- Room 309
Wednesday 3:30 - 4:30 -- Room 210

Anthony Antonellis, JD,  Attorney
Sloane and Walsh, LLP, Boston, MA

William Lamb, CPCU,  Manager, Property Claims
Norfolk & Dedham Group, Dedham, MA

  • Identify diminution in value and cosmetic damage issues in residential and commercial property losses
  • Evaluate the policy language upon which proponents maintain a basis for coverage and provide examples of policy language directly limiting coverage for diminution in value and cosmetic damage claims.
  • Describe recent developments in case law throughout the nation
  • Outline recent trends and distinctions amongst different jurisdictions

LeBlanc, Scott

Catastrophe Response Strategies

Session Code:  0425    Session Level:  Intermediate

Curriculum: Catastrophe

Monday 1:30 - 2:30 -- Room 302
Tuesday 3:30 - 4:30 -- Room 302

Scott LeBlanc, CRT Manager
Farmers Insurance Company, Olathe, KS

Mike T. Williams, Logistics Claims Manager
Farmers Insurance Company, Olathe, KS

  • Evaluate your readiness for a major hurricane, flood, or nor'easter
  • Develop a disaster response plan
  • Anticipate additional losses or exposures following a major catastrophe
  • Consider how advances in technology, weather reporting and preparedness will impact your plan

Lemmo, Steve

Vandalism vs. Theft

Session Code:  0385    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 10:30 - 12:00 -- Room 103
Wednesday 3:30 - 5:00 -- Room 200

Gregory Holt, AIC,  Property Claims Supervisor
EMC Insurance Companies, Warwick, RI

Steve Lemmo, PE,  Director
Halliwell Engineering Assoc., East Providence, RI

William A. Schneider, JD,  Partner
Morrison Mahoney LLP, Boston, MA

  • Define the meaning of the perils of vandalism and theft, including how modern policy forms and the courts have described and defined each one
  • Recognize challenges involved with investigating building losses involving theft of valuable components from electrical, mechanical, and HVAC systems
  • Analyze theft claims involving valuable building components based on judicial decisions construing perils of theft and vandalism
  • Implement solutions to adjusting theft losses with related vandalism claims through use of appropriate consultants

Levine, Kenneth T.

Defective Warnings Claims: A Subrogation Challenge

Session Code:  0313    Session Level:  Intermediate

Curriculum: Subrogation

Tuesday 8:00 - 9:30 -- Room 313
Wednesday 1:30 - 3:00 -- Room 313

Kenneth T. Levine, JD,  Member
de Luca | Levine, Blue Bell, PA

William J. Vigilante Jr., PhD,  Human Factors/Ergonomics Exp.
Vigilante Forensic, Phoenixville, PA

  • Describe what really makes a warning or safety instruction “adequate”
  • Outline the importance of product design hazard control (the safety hierarchy) and how it applies to subrogation claims
  • Identify the top four warnings design issues subrogation professionals face; and their effects on subrogation claims and lawsuits
  • Review the necessities and tools to support and prove these complex types of subrogation products liability claims

Livingston, Matt

Hail Damage to Light HVAC Losses

Session Code:  0285    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 1:30 - 3:00 -- Room 208
Wednesday 1:30 - 3:00 -- Room 208

Jay Dykstra, Sr. Learning Facilitator
Travelers Companies, Windsor, CT

Matt Livingston, Vendor Programs & Education
HVAC Investigators LLC, Charlotte, NC

  • Identify the specific components of light commercial and residential HVAC systems that can be damaged by hail
  • Evaluate the impact and extent of damages that accompany hail losses
  • Review the hierarchy of repairs that can restore hail-damaged HVAC systems to pre-loss condition
  • Describe the role that regulatory requirements play in HVAC repairs and replacements

Llorens, David

Cyber Risks: Trends & Exposures

Session Code:  1475    Session Level:  Intermediate

Curriculum: Technology

Tuesday 8:00 - 9:30 -- Room 204
Wednesday 1:30 - 3:00 -- Room 306

Thomas B. Caswell, JD,  Partner
Zelle LLP, Minneapolis, MN

David Llorens, Director
RSM, Houston, TX

  • Identify the trends in hacking activity
  • Describe the evolving cyber exposures faced by different industries
  • Explore the advances in ethical hacking, penetration testing and other methods of protection

London, Kathy

Enforcing Policy Duties in a Claims Investigation

Session Code:  0275    Session Level:  Intermediate

Curriculum: Adjusting Property

Monday 3:30 - 5:00 -- Room 202
Tuesday 10:30 - 12:00 -- Room 202

Michele Chapnick, JD,  Shareholder
Gregory & Meyer, P.C., Troy, MI

Kathy London, CPCU,  Sr. Claims Resolution Spec.
Liberty Mutual Insurance, Montgomeryville, PA

  • Review the principal tenets of policy duties including the origins, authority, and purpose of policy duties
  • Explore specific policy duties to evaluate the proper use, timing and scope
  • Identify ways that policy duties can be used tactically to assist a claims adjustment and investigation
  • Analyze unique issues, scenarios, and problems surrounding policy duties

Louchios, Andrew

CAT Management: Adv. Mapping Technologies/GIS

Session Code:  1535    Session Level:  Intermediate

Curriculum: PLRB

Monday 3:30 - 5:00 -- Room 206
Tuesday 1:30 - 3:00 -- Room 206

Adam Kostecki, Claims Officer
Amica Mutual Group, Lincoln, RI

Andrew Louchios, IT/Geospatial Specialist
PLRB, Downers Grove, IL

  • Utilize GIS technology for real-world storm and catastrophe studies
  • Analyze different GIS data sets that can assist CAT response efforts
  • Integrate GIS datasets and map services into your claims workflows
  • Conduct historical weather searches using PLRB's interactive mapping applications

Lund, Cindy

Property Valuation: Insurance to Value

Session Code:  1635    Session Level:  Intermediate

Curriculum: Underwriting

Monday 10:30 - 12:00 -- Room 312
Tuesday 3:30 - 5:00 -- Room 312

Cindy Lund, CIC,  Dir.-Property & Allied Lines
OneBeacon Insurance Group, Plymouth, MN

Narendra Srivatsa, AVP
Verisk Analytics, Jersey City, NJ

  • Determine the quality of data received from the agent/broker/insured, including data required to reflect appropriate valuation
  • Identify property claim issues including under-valuation when adjusting a claim
  • List influences affecting property under-valuation and premium leakage