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Jackson, Seth V.

Mediation: Maximizing the Process

Session Code:  0615    Session Level:  Intermediate

Curriculum: Alternate Dispute Resolution

Tuesday 8:00 - 9:30 -- Room 200
Wednesday 1:30 - 3:00 -- Room 200

Joseph Berman, JD,  Certified Mediator/Arbitrator
The Mediation Group, Brookline, MA

Seth V. Jackson, JD,  Partner
Zelle LLP, Framingham, MA

David Royal, Director of Complex Claims
Liberty Mutual Insurance, Weston, MA

  • Differentiate mediation, appraisal, and arbitration
  • Identify the factors in a dispute that would make it proper for mediation
  • Analyze the mechanics of setting up, preparing, participating, and properly concluding a mediation

Jez, Jim

Adjusting through Adversity

Session Code:  0755    Session Level:  Intermediate

Curriculum: General Interest

Monday 3:30 - 4:30 -- Room 210
Wednesday 8:30 - 9:30 -- Room 310

Jim Jez, AIC, SCLA,  Vice President
AE21, Plano, TX

  • Identify the three types of “difficult people” adjusters commonly deal with
  • Determine their individual conflict management style
  • Describe the negative cycle of conflict and how to effectively counter it
  • Take control of the encounter and shape the outcome of events using a six-step approach

Johnston, Michael W.

Legalized Marijuana & its Impact on Insurance Claims

Session Code:  785    Session Level:  Intermediate

Curriculum: General Interest

Monday 10:30 - 11:30 -- Room 310
Tuesday 10:30 - 11:30 -- Room 204

Michael W. Johnston, JD,  Member
Brown Dean Proctor & Howell, Fort Worth, TX

  • Identify key issues arising from the impact of marijuana legalization on property and casualty coverages
  • Evaluate whether "legal marijuana" is really legal
  • Describe issues related to marijuana as a crop vs. marijuana growing as a business
  • Review issues related to measuring intoxication from marijuana use and their impact on claims handling
    ** Analyze decisions/directives from insurance regulators in states with "legal" marijuana