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Galonski, William

Managing Claims Operations with New Tools

Session Code:  1245    Session Level:  Advanced

Curriculum: Adjusting Property

Tuesday 8:00 - 9:30 -- Room 302
Wednesday 10:30 - 12:00 -- Room 302

Tim Bruffey, Vice President-Innovation
Accurence, Westminster, CO

William Galonski, CPCU, ARM, AIC,  AVP-Property Claims & SIU
Grange Mutual Casualty Group, Columbus, OH

Travis Phifer, AIC,  Sr. Claims Strategy Director
Ameriprise P&C Cos., De Pere, WI

  • Identify opportunity areas for tool utilization to drive improvements
  • Evaluate and examine how to integrate tools
  • Execute on full value of new tools with change management
  • Explore emerging technologies that take it to the next level

Gaughan, Brendan J.

Wearable Technology: New Tool in Claims Defense

Session Code:  1485    Session Level:  Intermediate

Curriculum: Technology

Monday 10:30 - 11:30 -- Room 313
Tuesday 1:30 - 2:30 -- Room 207

Stephanie Behnke, Divisional Manager-Claims
Mercury Insurance Group, Brea, CA

Brendan J. Gaughan, JD,  Founding Partner
CMBG3 Law LLC, Boston, MA

  • Explore new and innovative ways to investigate claims through use of wearable gadgets
  • Identify different types of wearable technology and the personal information they provide
  • Obtain, preserve, and interpret information collected by wearable technology
  • Evaluate quality of life and emotional distress claims by using wearable device data
    ** Review current trends involving the admissibility and discoverability of information gathered through wearable devices

Gleitz, Scott

SIU Investigations: Emerging Trends

Session Code:  0565    Session Level:  Intermediate

Curriculum: Special Investigations/Fraud

Monday 3:30 - 5:00 -- Room 302
Wednesday 8:30 - 10:00 -- Room 207

Scott Gleitz, CPCU, CIFI, AIC,  Dir.-Special Investigations
North Star Mutual Insurance, Cottonwood, MN

Nicholas J. Maxwell, JD,  Partner
Maschka, Riedy & Ries, Mankato, MN

  • Identify data recorded and stored by today’s “smart” devices
  • Evaluate the use of that data in SIU investigations
  • Recognize emerging methods to generate falsified documents
  • Contrast legitimate documents with “fakes”
    ** Recognize how “Appraisal” is being used to commit fraud and increase insurer’s liability

Glissmeyer, John W.

Working with 21st Century Building Components

Session Code:  0330    Session Level:  Intermediate

Curriculum: Adjusting Property

Monday 1:30 - 3:00 -- Room 311
Tuesday 3:30 - 5:00 -- Room 208

John W. Glissmeyer, Strategic Training Manager
Xactware, Lehi, UT

Jeff Taxier, Education & Training Manager
American Technologies, Inc., Tucson, AZ

  • Describe the recent evolution of building products and materials
  • Identify the most common “newish” building materials used in residential and commercial restoration and remodeling
  • More accurately estimate unusual and so-called one-of-a-kind items that may be found in more recent buildings

Gorman, Patrick

Contingent Business Interruption Losses: Top Priorities

Session Code:  1125    Session Level:  Intermediate

Curriculum: Commercial Time Element Losses

Monday 1:30 - 3:00 -- Room 207
Tuesday 3:30 - 5:00 -- Room 203

Patrick Gorman, JD,  Attorney
Jones, Skelton & Hochuli, PLC, Phoenix, AZ

Michael Haugen, CPA, CFE,  Dir.-Financial Forensics/Lit.
Epps Forensic Consulting PLLC, Scottsdale, AZ

Dennis Osvog, General Adjuster
Frontier Adjusters, Inc., Prescott Valley, AZ

  • Describe the intent of contingent business interruption loss coverage
  • Assess contingent business interruption loss coverage triggers and complexities
  • Prioritize actions when adjusting contingent business interruption losses
  • Explain how contingent business interruption losses are calculated
    ** Describe the “why” behind a request for key records and information relevant to measuring contingent time element losses

Griffin, Carol A.

Late Notice Roundtable: Trends, Tips & Traps

Session Code:  1034    Session Level:  Intermediate

Curriculum: Casualty Campus

Monday 1:30 - 2:30 -- Room 102
Wednesday 10:30 - 11:30 -- Room 102

Carol A. Griffin, Esq,  AVP & Assoc. General Counsel
Resolute Management Inc., Boston, MA

John Harding, JD,  Partner
Lewis Brisbois Bisgaard et al, Boston, MA

  • Identify and evaluate the impact of recent case law developments in late notice law
  • Explore related concepts such as pre-tender defense costs
  • Examine tips and traps in late notice cases
  • Analyze and apply late notice concepts

Griffith, Morgan

Earthquake Damage Assessment & Repair: Commercial

Session Code:  0467    Session Level:  Advanced

Curriculum: Catastrophe

Tuesday 10:30 - 12:00 -- Room 306

Morgan Griffith, Managing Engineer
Exponent, Menlo Park, CA

  • Review current guidelines available for the evaluation and repair of earthquake damage in common commercial construction types
  • Summarize the tools and techniques used to distinguish between cosmetic and structural damage as well as between old and new damage
  • Describe effective repair methods for various types of non-structural earthquake damage
  • Identify common structural engineering issues and provide guidance on effective communication with engineers
    Recommended for adjusters who have previously taken "Earthquake Damage Assessment & Repair: Residential" session.
    This session is a companion session to "Earthquake Claims Handling". Attendees can earn their California Earthquake Claims Handling Accreditation certificate after attending "Earthquake Claims Handling" plus either the residential or commercial session.

Earthquake Damage Assessment & Repair: Residential

Session Code:  0465    Session Level:  Intermediate

Curriculum: Catastrophe

Tuesday 1:30 - 3:00 -- Room 306

Morgan Griffith, Managing Engineer
Exponent, Menlo Park, CA

  • Review current guidelines available for the evaluation and repair of earthquake damage in woodframe construction
  • Summarize the tools and techniques used to distinguish between cosmetic and structural damage as well as between old and new damage
  • Describe effective repair methods for various types of common earthquake damage
  • Identify circumstances requiring engineering assistance and provide guidance on effective communication with engineers
    This session is a companion session to "Earthquake Claims Handling". Attendees can earn their California Earthquake Claims Handling Accreditation certificate after attending "Earthquake Claims Handling" plus either the residential or commercial session.

Grundy, Randy M.

Managing Complex Homeowners' Losses

Session Code:  315    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 8:00 - 9:30 -- Room 304
Wednesday 3:30 - 5:00 -- Room 207

Randy M. Grundy, President & EGA
RGACM, Glen Ellyn, IL

Scott Mull, CPCU, AIC, SCLA,  Property Supervisor
Central Insurance Companies, Van Wert, OH

Scott Wing, JD,  Partner
Leahy Eisenberg & Fraenkel, Chicago, IL

  • Effectively manage and communicate with difficult insureds
  • Recognize and predict how, when, and why small ordinary claims can escalate into large complex claims for proactive claims handling
  • Use multiple claims tools in conjunction with one another to control claims escalation
  • Identify and manage the interplay of several claims investigation issues, including policy coverage, damages, and use of experts

Guerra, Michael

Assignment of Benefits: Policy Giveaway

Session Code:  0225    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 10:30 - 12:00 -- Room 313
Wednesday 10:30 - 12:00 -- Room 203

Michael Guerra, Dir.-Claims, Claims Governance
Citizens Property Insurance, Jacksonville, FL

Nathan M. Thompson, JD,  Senior Counsel
Citizens Property Insurance, Jacksonville, FL

  • Describe what an assignment of benefits contract is and who benefits from it
  • Review how assignment of benefit contracts comport with the established law in various jurisdictions
  • Identify “red flags” for potential fraud involved with assignment of claim presentations
  • Evaluate various strategies to help navigate your customer's claim through the waters of an assignment of benefits situation

Guertin, Theresa A.

ISO Changes to Additional Insured Endorsement

Session Code:  1655    Session Level:  Intermediate

Curriculum: Underwriting

Monday 3:30 - 5:00 -- Room 203
Wednesday 8:30 - 10:00 -- Room 203

Theresa A. Guertin, Esq,  Attorney
Saxe Doernberger & Vita, P.C., Trumbull, CT

  • Describe recent changes to ISO standard additional insured endorsements
  • Identify potential problematic areas for policyholders in additional insured endorsements
  • Examine the “contractual privity” problem with additional insured endorsements and how recent changes to the forms have addressed this issue