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Baratta, Richard V.

Low-Speed Vehicle Collisions: The Biomechanics

Session Code:  1025    Session Level:  Intermediate

Curriculum: Casualty Campus

Tuesday 8:00 - 9:30 -- Room 107
Wednesday 10:30 - 12:00 -- Room 103

Richard V. Baratta, PhD, PE,  VP-Biomechanical Division
Rimkus Consulting Group, Inc., Houston, TX

  • Describe the biomechanics and reconstruction of low-speed vehicle collisions
  • Examine the use of engineering and other scientific data to evaluate damage and injuries
  • Identify various injuries and their mechanisms in low-speed vehicle collision analysis

Barger, Jonathan

Property Claim Ethics: Adjusting in Good Faith

Session Code:  0375    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 1:30 - 3:00 -- Room 210
Wednesday 3:30 - 5:00 -- Room 311

Jonathan Barger, JD,  Attorney
Butler Weihmuller Katz Craig, Chicago, IL

Nanci L. Smilie, CPCU, AIC,  Property Claims Specialist
Erie Insurance Group, East Peoria, IL

  • Describe various challenges that claims professionals face when adjusting property claims
  • Identify good faith methods for resolving these challenges
  • Review recent bad faith case law developments
  • Describe how to avoid bad faith dangers in property claim adjustments

Barrett, Michael

Project Management for Large Property Claims

Session Code:  0845    Session Level:  Advanced

Curriculum: Large Property Loss

Monday 10:30 - 12:00 -- Room 311
Tuesday 8:00 - 9:30 -- Room 310

Michael Barrett, CPCU, AIC,  National General Adjuster
Engle Martin & Associates, Oak Brook, IL

Jeff Reitsma, Practice Lead, Remediation
-30- Forensic Engineering, Toronto, ON

  • Compare the benefits and costs of including more discrete project management tools and staff on large loss projects, from multiple perspectives (insured, insurers, contractor, engineer)
  • Develop a toolbox to help with the management of large loss projects
  • Identify some appropriate value-added project management techniques to use in various types and sizes of large loss projects

Behnke, Stephanie

Wearable Technology: New Tool in Claims Defense

Session Code:  1485    Session Level:  Intermediate

Curriculum: Technology

Monday 10:30 - 11:30 -- Room 313
Tuesday 1:30 - 2:30 -- Room 207

Stephanie Behnke, Divisional Manager-Claims
Mercury Insurance Group, Brea, CA

Brendan J. Gaughan, JD,  Founding Partner
CMBG3 Law LLC, Boston, MA

  • Explore new and innovative ways to investigate claims through use of wearable gadgets
  • Identify different types of wearable technology and the personal information they provide
  • Obtain, preserve, and interpret information collected by wearable technology
  • Evaluate quality of life and emotional distress claims by using wearable device data
    ** Review current trends involving the admissibility and discoverability of information gathered through wearable devices

Bergeron, Lisa

Women's Leadership in Insurance

Session Code:  775    Session Level:  Intermediate

Curriculum: General Interest

Tuesday 3:30 - 5:00 -- Room 200

Lisa Bergeron, Chief Visionary Officer
AWE, Providence, RI

Jenny Pye, CPCU, AIC,  Director-Quality Improvement
Liberty Mutual Insurance, Boston, MA

Lisa St. Onge, AIC, AIM,  Sr. AVP Claims
Amica Mutual Group, Lincoln, RI

  • Review communication perceptions and techniques to enhance your message delivery
  • Describe the impact of confidence in leadership
  • Explore the differences between a mentor and sponsor
  • Build your personal brand and ways you can make a difference in your organization

Berman, Joseph

Mediation: Maximizing the Process

Session Code:  0615    Session Level:  Intermediate

Curriculum: Alternate Dispute Resolution

Tuesday 8:00 - 9:30 -- Room 200
Wednesday 1:30 - 3:00 -- Room 200

Joseph Berman, JD,  Certified Mediator/Arbitrator
The Mediation Group, Brookline, MA

Seth V. Jackson, JD,  Partner
Zelle LLP, Framingham, MA

David Royal, Director of Complex Claims
Liberty Mutual Insurance, Weston, MA

  • Differentiate mediation, appraisal, and arbitration
  • Identify the factors in a dispute that would make it proper for mediation
  • Analyze the mechanics of setting up, preparing, participating, and properly concluding a mediation

Bernazzani, Daniel

Water Loss Documentation

Session Code:  0355    Session Level:  Intermediate

Curriculum: Adjusting Property

Tuesday 10:30 - 12:00 -- Room 312
Wednesday 1:30 - 3:00 -- Room 311

Daniel Bernazzani, PhD,  SVP Environmental Division
YOUNG & Associates, Swampscott, MA

Robert J. Donahue, Jr., AIC,  National Training Manager
VeriClaim, Inc., Roseville, CA

David G. Hooper II, Resource Mgr.-Microbiologist
Madsen, Kneppers & Associates, Chicago, IL

  • Evaluate various estimates for water damage remediation
  • Describe scoping strategies with water losses
  • Prepare accurate mitigation estimates for a variety of claims

Biggins, Patrick K.

PLRB: On-Line Coverage Research

Session Code:  1525    Session Level:  Intermediate

Curriculum: PLRB

Wednesday 10:30 - 12:00 -- Room 206
Tuesday 10:30 - 12:00 -- Room 206

Patrick K. Biggins, JD,  Counsel
PLRB, Downers Grove, IL

David W. Fox, JD,  Counsel
PLRB, Downers Grove, IL

  • Update your coverage research skills using PLRB Search database
  • Discover new research tips and shortcuts
  • Access the latest property and liability cases, emerging issues, and other updated PLRB materials
  • This session is for staff of PLRB insurance company members.

Bodge, Steven A.

Pill Mill Operations: Detecting & Investigating

Session Code:  0545    Session Level:  Intermediate

Curriculum: Special Investigations/Fraud

Monday 3:30 - 4:30 -- Room 204
Wednesday 8:30 - 9:30 -- Room 107

Steven A. Bodge, SCLA, CFE,  Major Case Manager
Nationwide Group, Washington, WV

Tomi L. Dorris, CFE, CIFI,  SIU Director-Midwest
Nationwide Group, Columbus, OH

  • Identify the scope of the problem caused by the overprescribing and abuse of prescription narcotics
  • Trace the connection between pill mills/drug diversion and insurance fraud
  • Identify various drug diversion schemes used by both claimants and providers
  • Recognize investigative techniques and methods to reduce losses attributed to drug diversion

Booker, Richard

Large Commercial Roof Claims: Complex Issues

Session Code:  835    Session Level:  Advanced

Curriculum: Large Property Loss

Tuesday 10:30 - 12:00 -- Room 210
Wednesday 1:30 - 3:00 -- Room 210

Richard Booker, RPA, AIC,  Executive General Adjuster
VeriClaim, Inc., Flowood, MS

Michael F. Connor, PE,  Sr. Forensic Engineer
Unified Investigations, Hendersonville, TN

David Schifani, Partner
YOUNG & Associates, Germantown, TN

  • Identify potential damages to a commercial metal building roof, interior, personal property, and inventory resulting from a weather-related overload condition
  • Evaluate the loss and resolve claim disputes by skillfully using experts
  • Effectively adjust personal property loss with large inventory salvage when the insured decides what is damaged and what can be sold as salvage

Brace, Thomas N.

Litigated Bodily Injury Claims

Session Code:  1075    Session Level:  Intermediate

Curriculum: Casualty Campus

Monday 3:30 - 5:00 -- Room 102
Wednesday 8:30 - 10:00 -- Room 103

Thomas N. Brace, Claims/SIU Manager
Security Mutual Insurance, Ithaca, NY

Anthony J. Spiga, JD,  Partner
Gladstein, Keane & Partners, New York, NY

  • Define the basic elements of litigation
  • Identify and target relevant issues presented during the course of litigation
  • Create effective and prudent strategies in the handling of a litigated claim

Bragdon, Robert

Estimating with New Technologies

Session Code:  0245    Session Level:  Intermediate

Curriculum: Adjusting Property

Monday 1:30 - 3:00 -- Room 304
Tuesday 3:30 - 5:00 -- Room 304

Pascal Bégin, VP-Product Management
Symbility, Toronto, ON

Robert Bragdon, Sr. Training Consultant
Hanover Insurance Group, Worcester, MA

John A. Postava, President & Co-Founder
Simsol Software Company, Orlando, FL

Ron Richardson, CPCU,  Assistant Vice President
Geomni Services, Lehi, UT

  • Describe advances in mobile technology
  • Examine the pros and cons of tablets vs. laptops
  • Review integration with other emerging technologies (aerial mapping, storm tracking)
  • Outline the future of drones and their role in claims adjustments

Breton, Todd

Quality Claim Files

Session Code:  0305    Session Level:  Intermediate

Curriculum: Adjusting Property

Monday 3:30 - 5:00 -- Room 208
Tuesday 10:30 - 12:00 -- Room 208

Todd Breton, President
Inspire Consulting Firm, Sugar Land, TX

Steve LaPierre, General Adjuster, Prop. Claims
Vermont Mutual Group, Montpelier, VT

  • Describe new channels of communication in today's adjusting world
  • Review effective forms of communication found in a claim file
  • Explain, using examples, what great written communication looks and feels like
  • Identify elements of a great claim file posting

Brickner, Debra

Heavy Equipment Adjustment Challenges

Session Code:  0325    Session Level:  Intermediate

Curriculum: Adjusting Property

Monday 3:30 - 5:00 -- Room 309
Wednesday 8:30 - 10:00 -- Room 309

Debra Brickner, Sr. National Claims Director
W. R. Berkley Group, Schaumburg, IL

Tom Fergus, Heavy Equip. Claims Specialist
N. E. Truck & Equip. Claims, Wolfeboro Falls, NH

  • Review the types of typical heavy equipment often involved in claims
  • Describe valuation challenges that can accompany these specialty claims
  • Trace some recent developments in heavy equipment coverages
  • Identify the qualifications you might seek in heavy equipment adjusters and consultants

Brisco, David D.

Subrogation: What's New in the 21st Century

Session Code:  0363    Session Level:  Intermediate

Curriculum: Subrogation

Monday 1:30 - 3:00 -- Room 313
Tuesday 3:30 - 5:00 -- Room 313

David D. Brisco, Member
Cozen O'Connor, San Diego, CA

Lawrence Haney, Technical Claims Specialist
Liberty Mutual Insurance, Weston, MA

  • Evaluate new types of product liability losses from 21st century products, including e-cigarettes, hoverboards, lithium batteries, smart meters, and drones
  • Identify new types of property losses and new theories of liability under the growing Internet of Things (IoT) technology
  • Analyze how various search engines and social media sites continue to be used to prove the cause of a loss

Brown, Janet L.

Property Case Law Developments 2016

Session Code:  1330    Session Level:  Intermediate

Curriculum: Property Coverage

Tuesday 8:00 - 12:00 -- Room 311
Wednesday 8:30 - 12:00 -- Room 311

Janet L. Brown, CPCU, JD,  Partner
Boehm Brown Harwood, P.A., Orlando, FL

Wayne Taylor, JD,  Attorney
Mozley Finlayson & Loggins LLP, Atlanta, GA

  • Review current trends and improve your ability to forecast court decisions
  • Identify current issues and concerns in the property insurance field
  • Use reasoning skills to apply policy provisions to factual scenarios
  • Share viewpoints with other claims professionals and attorneys from around the country on property insurance issues

Browning, Charles W.

Governmental Entities: Liability Exposures

Session Code:  1035    Session Level:  Intermediate

Curriculum: Casualty Campus

Tuesday 10:30 - 11:30 -- Room 107
Monday 10:30 - 11:30 -- Room 103

Charles W. Browning, JD,  Partner
Plunkett Cooney, Bloomfield Hills, MI

  • Illustrate the types of civil claims brought against governmental entities and officials including claims for excessive force, civil rights violations, wrongful prosecution (after exoneration), and lead-contaminated water systems
  • Review the types of coverage forms applicable to governmental entities and officials
  • Assess the potential immunity issues presented by these claims
  • Analyze the emerging coverage issues presented by these claims

Bruffey, Tim

Managing Claims Operations with New Tools

Session Code:  1245    Session Level:  Advanced

Curriculum: Adjusting Property

Tuesday 8:00 - 9:30 -- Room 302
Wednesday 10:30 - 12:00 -- Room 302

Tim Bruffey, Vice President-Innovation
Accurence, Westminster, CO

William Galonski, CPCU, ARM, AIC,  AVP-Property Claims & SIU
Grange Mutual Casualty Group, Columbus, OH

Travis Phifer, AIC,  Sr. Claims Strategy Director
Ameriprise P&C Cos., De Pere, WI

  • Identify opportunity areas for tool utilization to drive improvements
  • Evaluate and examine how to integrate tools
  • Execute on full value of new tools with change management
  • Explore emerging technologies that take it to the next level

Bunn, Kenneth

Defending Against the “Reptile Theory”

Session Code:  0945    Session Level:  Intermediate

Curriculum: Casualty Campus

Monday 1:30 - 3:00 -- Room 104
Tuesday 3:30 - 5:00 -- Room 104

Kenneth Bunn, AIC,  AVP, Claims
Builders Mutual Insurance Co., Raleigh, NC

JD Keister, JD,  Attorney
MGC Insurance Defense, Raleigh, NC

  • Examine considerations for litigation
  • Analyze the foundations of the Reptile Theory and the teachings of Ball and Keenan
  • Compare the various ways plaintiff attorneys are putting the Reptile Theory into action across the country
  • Identify how to spot the reptile and manage a claim before suit is filed
    ** Strategize ways to effectively and efficiently defend against a reptile case during discovery

Burrell, Robert C.

Business Income Claims: Resolving Problems

Session Code:  1165    Session Level:  Intermediate

Curriculum: Commercial Time Element Losses

Monday 10:30 - 12:00 -- Room 207
Tuesday 8:00 - 9:30 -- Room 207

Robert C. Burrell, CPCU, JD,  Attorney
Borgelt Powell Peterson et al, Milwaukee, WI

Curtis J. Reynolds, CPA,  Partner
Insight Forensic Accountants, New Berlin, WI

Scott Wittliff, Property Specialist
ACUITY A Mutual Insurance Co., Sheboygan, WI

  • Describe steps an insurer should take in the initial claim handling process, including contact with insured, coverage evaluation, reservation of rights, requesting documents
  • Identify specific business income/extra expense–related documents to be requested from the insured at each step of the claim process
  • Evaluate proper claim handling for several challenging claim scenarios
  • Outline the role of each of the participants in the business income/extra expense claim handling process--adjuster, accountant, attorney, etc.

Bégin, Pascal

Estimating with New Technologies

Session Code:  0245    Session Level:  Intermediate

Curriculum: Adjusting Property

Monday 1:30 - 3:00 -- Room 304
Tuesday 3:30 - 5:00 -- Room 304

Pascal Bégin, VP-Product Management
Symbility, Toronto, ON

Robert Bragdon, Sr. Training Consultant
Hanover Insurance Group, Worcester, MA

John A. Postava, President & Co-Founder
Simsol Software Company, Orlando, FL

Ron Richardson, CPCU,  Assistant Vice President
Geomni Services, Lehi, UT

  • Describe advances in mobile technology
  • Examine the pros and cons of tablets vs. laptops
  • Review integration with other emerging technologies (aerial mapping, storm tracking)
  • Outline the future of drones and their role in claims adjustments